We needed to replace our 2014 Forester that was hit and totaled just before the 2019 Foresters were arriving in showrooms. Checked the Internet and only two dealerships within 200 miles had the color and trim level we wanted on order. The local Cincinnati dealer we had visited must have figured they had us over a barrel and quoted an Eprice that was the same as the MSRP. Phoned Joe at Royal Subaru on the Eastside in Bloomington IN to see what they wanted for the Forester they had on order. He asked what we thought would be a reasonable price and said he thought he could meet our offer but would have to check with his manager who happened to be sitting next to him--didn't even put us on hold--just covered the phone and got the okay. The entire negotiation took less than 3 minutes and saved us over $3,000. The hardest part was waiting two weeks for the first of the 19's to arrive. Joe also spent nearly an hour on a chilly day without a coat showing us how to work all the bells and whistles on our new and improved Forester when we picked it up. An exceptional experience from start to finish.
Alex Cobb was my contact via email and phone weeks before I came in to do any test drives. He is very professional: he answered my questions clearly and concisely, and set up a test drive and had it ready when I arrived. He was transparent and honest and offered valuable info to help me with my decision making. The costs and paperwork was straight forward, just as was stated by Alex in the beginning; all-in-all the process was as expected, and pleasant. I am very happy with the purchase, and with the dealership.
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