Love my Q7, lots of leg room and cargo space for what my family needs. Runs great except I wish this model had the air suspension as standard and more HP. The S-Line Prestige package was the one that I really wanted but couldn't find one in good condition so I went ahead and got the premium plus package. This model has less HP and options than the S-Line but it serves my family well for what it is. I would highly recommend anyone that's looking for family SUV to get this, you'll not be disappointed.
I Didn’t know if we would purchase that day but when ended up leaving with a car. Good experience! I would recommend to family/friend. Will purchase from them again.
A Family Car that Rides Like a Sports Car!
by JulesLuxCar from Allen, Texas
November 27, 2018
I always wanted to own an Audi since I had rented one in Europe. They are everything you imagine and more. High tech, smooth ride, very responsive and very comfortable. It's very quiet in the car. Plenty of warning before the gas is too low, if the tire pressure is too low or anything else that needs attention. The Q7 is perfect for our family of three children. Plenty of trunk room for road trips or sports equipments. Audi dealerships are also top notch with customer service. I highly recommend the Audi brand.
Purchased a 2013 BMW in late November from AP Fairfax as an early Xmas gift for the wife. We visited 5 other dealerships prior to our purchase and we are pleased with the purchase as well as the purchase experience. Up to this point, the wife is happy with the vehicle.
However, our customer service experience after the purchase has been disappointing to say the least. 95% of the time when calling our original POCs to discuss issues that require resolution on behalf of the dealership they are "in a meeting" or "not in at the moment" and do not return calls until a few days later. Two cases in point:
1. The vehicle was missing a hard copy of the owner's manual and the dealership provided paperwork acknowledging I was owed an owner's manual. When I checked on the status of the manual a couple of weeks later, was advised they are not responsible to provide such an item...Until I provided them the paperwork that showed they owed such a manual. I was advised the manual was available of pick up this week (39 days after purchase).
2. I was advised the license plates for the car were ready for pick-up (week prior to Xmas). Wife drove to the dealership to pick up the plates and somehow the plates were misplaced. I continued asking for a status on the plates after Xmas and New Year's only to get in a perpetual loop of "it’s the holiday season and folks who work on that are in and out...will get back to you." Finally, was advised on 03 Jan that no one knows where the plates are located and they are missing (isn't there a person that oversees license plate chain of custody or tracking?). The dealership representative advised I needed to go to DMV (yes you read that right…I have to go to the DMV) to request replacement plates as they are unable to do so on my behalf. I asked if the dealership plans to re-reimburse me a portion of the titles/tags fee that I paid when I purchased the vehicle since it did not fill its obligation to provide me plates. I was advised I would not be reimbursed any portion of the fee. As such, I asked to speak to a manger and was advised "he is not in" (surprise!) and I would be called back...No calls have been received. As such, I now need to take a day off of work ($$ out of my pocket) to go stand in line at the DMV (always an awesomely joyful and refreshing experience) as a result of AP Fairfax's lack of sufficient customer service.
I am hopeful my situation is the exception vice the rule; there are some really nice folks that work at AP Fairfax and the cars they sell are impressive. However, my customer service experience after purchase has been unexpectantly disappointing to say the least.
Smoothest ride I've ever had
by Evie from Lanham, MD
November 23, 2018
This is my first luxury vehicle and it is the best car I've ever had. It drives well and with its duo turbo it excellerates fast. There's plenty of headroom and leg room which is important because I am 5'11." I haven't used the third row for passenger use but its awesome for cargo space. My Q7 is fully loaded with everything imaginable. There are two cons that I have, however. The cup holders aren't conveniently placed as I have to bend my elbow to place a cup there and when I'm driving that's cumbersome. The other thing I noticed is that it doesn't have blind spot cameras as I have seen on other brand reviews. It doesn't have a rear entertainment system but like I said, this is my first luxury vehicle and maybe that's just for family suvs. I purchased this Audi used with minimal miles and I've never had any regrets. I love it.
I worked with Francisco who was very professional. Tony was awesome as well. Great experience overall!!! I will recommend WBM to all my friends and family.
Love my Q7!!!
by Audigal from Houston, TX
September 23, 2018
I traded in my Range Rover/ Land Rover Sport for this Q7. I was sad to see the Rover go- was a fantastic SUV and I loved it but needed a bigger vehicle with third row! This Q7 is exceeded my expectations!! I am beyond in love in with every aspect of this SUV! So roomy and comfortable- it’s high tech and such a smooth risse! Love it!! Will enjoy it for many years to come!
I do recommend this place , it was easy to buy , great financing , easy payment .
staff were friendly , Mike was very helpful .
Most reliable German brand
by Naveen Prasad from Philadelphia, PA
June 13, 2018
Great car, with great power. Seats 7 comfortable and generous trunk space. Been driving since over 2 years and no electrical or mechanical issues. Seats are very comfortable and all round visibility is top notch. Real SUV drive feel unlike the crossover counterparts!
This was the best car shopping experience. Franco was so efficient that I spent less time buying a car and trading my old one than at any other place. I drove two hours and it was worth it. They have great value for money with reasonably priced cars in great shape. I highly recommend them and I will buy from them again.
I have big Family and Ineed security suv
by JennerP from Los Angeles, CA
November 16, 2017
This car is the best For the Family, is nice car,strong engine and Transmission and the body is beutyfull
Great service I purchase a 2013 toyota tacoma the following week I got check engine light on I call Lisa plummer service manager and she toll me to bring the car nex day I drove the car to the chop Mr`pepe check my toyota he found the problem and make an scheduled to change the part great team work keep doing it and also Mr Mallie sales did very good job too
Most comfort car I owned. Huge Space!
by Raphael from Blacksburg, VA
August 23, 2017
The view inside the car is very good. When you put down second and third roll seat, you can put a queen size 10 inch memory foam mattress easily. Desire car for family and work use!
Had a great experience with Car Web. Recently totaled my car, and needed a used car quick. Mallie and the finance manager were great in helping me get a car. They heard out all my needs, and reacted accordingly.
What Can I Say... It's an Audi!
by Chris from Meredith, NH
July 6, 2017
After six years with our 2006 Volvo XC70 Cross Country, we traded up to a Black 2012 Audi Q7 Premium 3.0T Quattro. Well where do I start? The space is really amazing. One of our favorite things about the Q7 was the third row leg room and headroom. Our boys always have people over and we transport them from different sports tournaments and things of that nature and the Q7 excelled in doing all of those things. I would say our favorite thing about our Q7 was the styling. It was just absolutely stunning, the LED lamps, front and rear, and the lines just made the Q7 super sleek and high-class. Our biggest complaint however would be the Navigation System and Audio System. The graphics were very disappointing and it was laggy at times. We also loved the wheels. We had the optional 20" 5-spoke Alloys which held up very well. The one thing my wife said that she will most miss is the panoramic moonroof. I personally think that I will simply just miss the styling. We averaged around 18.9 MPG overall which I think is pretty good and the 3.0T Supercharged V6 did the job quite well over the years. Five years and 147,000 miles later, yesterday we traded our 2012 Audi Q7 Premium 3.0T Quattro for a Black 2018 GMC Yukon Denali 6.2L 4X4.
I found a perfect car with low mileage, clean title, and gorgeous interior/exterior that was very well taken care of. I called the same day, then went to check it out the next day and ended up buying it! Asif was my salesman and he was very friendly, helpful, and informative. I never felt uncomfortable or pressured to buy my car and I would recommend this dealership a million times over!
We were in the market to upgrade to a family SUV, and we're very happy with doing so at Audi Arlington. Savas was a great sales rep, was helpful with every question we had, and made the whole buying process a great experience. We look forward to buying another Audi here again!
After a 6 month car search Diante M. and Danny (the GM) made the car buying process painless. They are professional, fair, and a pleasure to do business with Volvo again. Thanks Danny and Diante. You guys are the best!
When I read some of those reviews i got worried but I wanted to see and feel for myself so I went to check a black honda CRV they had. and here is my view of these guys.
I was greated by saleperson and in no time I had the key in my hand . I looked at it , drove it for 35 min, it was just what I wanted but I was worried about mechanical issues which I dont have much kwnolage about it. so I made arrangment to check it with mechanic locally and it tured out to be a fine car and I still got # months warranty at no extra charge . the process of buying was very simple as I had my own financing done . Facility was clean and cool . customer parking was right in front of office .
I really cant say any negative thing about this place . I will post updated review in 3 months ,
Their process is much more streamlined and expedient compared to a regular dealership. If you want to be done in less than 90 minutes and get a good quality car, go to Vins. Their staff is great, very helpful and does not pressure you to buy
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