Quick & Simple Experience with Great Customer Service!
by NChand52 from DealerRater.com
December 5, 2018
Great team to deal with! I called ahead and Robert was prepared for my visit. Both Robert and David made the experience a personal one. It felt like I've knew them for years! I will definitely be a repeat customer in the future and will recommend Certified Benz and Beemer to friends and family. Keep up the great work!
Went there looking for a clean used truck and found exactly what I wanted, good deal, in and out in no time flat. if you looking for clean used trucks you should go there. Matt & Elvis the salesmen we great to deal with. thanks
Spoke with Cory at 10am to see if the vehicle (Lexus IS250) was available. Test drove the car 30 minutes later and finalized the purchase and financing within an hour. No pressure, no hidden fees and no surprises. Walked us through all the numbers, the car fax report, the factory warranty remaining, etc.
I called on Saturday to make an appointment for oil change. Dakota Henson took my call and was able to get me in the same day. He greeted me at the service center. Listened to all the things i wanted him to check. He was very courteous, professional, well spoken and knowledgeable. He told me it was going to take approximately one and a half hour to complete the work. I waited in the waiting area at the service center and in about one and half hour. he called me and took me to the office, pointed out to me on the receipt all the things that were checked. I felt good when i left the service center knowing that all critical items were checked and functioning well. Montana is a pleasant young man that wears a nice smile, happy looking and very enthusiastic. He represents your company very well and i will definitely go back to your service center if i needed any repair or routine maintenance.
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