Out of State buyers.. Be aware !!
March 19, 2018
I recently bought Audi A6 from them. My sales rep was Jay (Jon). Flew out to test drive from Austin, TX. Noticed that the car had paint job done front and back. Jay said he was not aware of that - Sales person doesnt know about what he was selling, this was bad. Drove the car and the ride was actually quite good. Took it to the Audi dealer and got inspected. The dealer said AC was not working and there was a nail in one of the tires- This seems to be common problem with them by reading reviews. I decided not to buy. A/C problem can be a huge issue in Texas. A couple of days later Jay called me and said the A/C was a sensor issue, not more than that. I called the dealer and verified. Because the price of the car was so low, I decide to buy. So bad experience starts from the moment I decided to buy, All of them from the dealer stopped providing me service. I constantly had to email, call and leave a message. Response was so slow and they seemed not to care much since the car was paid already. Spent more than 30K and no service and follow up wore me out really bad. Randy Cunha, Business Manager at the shop was a joke. I had sent him about 6 emails not even a single reply. Had to call him twice to talk to him every time. He will send you an email if he has something he needs. After 3 weeks I paid and couldn't confirm pick up of the car by a shipping company, I had to call their corporate office, Dadham Automall and talked to Judy. She was really nice and took care of everything. All I needed was follow ups and communication. By the way, Jay promised me with two new tires but I got just one replaced and he told me my was picked up on Monday but it was actually picked up on Tuesday. I just don't understand why he had to lie. The lie will not cover up anything but it will make customer experience even worse. so I wired all the money on Feb 6th and I received the car on March 3rd. A month without what's going on with the car you purchased... I thought I was really patient with this one. Just be aware this may not be your experience but it could happen to you. At least you have Judy's name who can help you. Oh... Inspection failed due to emission sensors were not ready, The battery was disconnected with some reason. I had to drive about 60 miles for the drive cycle completion. Now car seems to be ok.