I RECENTLY BOUGHT A USED 2013 MERCEDES BENZ GLK 350 4MATIC FROM THIS DEALER. MR FRANK NIKNAM WAS EXCELLENT HE ASSISTED ME AND ENSURE THAT I GOT AN EXCELLENT CAR DESPITE THE FACT THAT I DIDN'T EVEN COME FOR A TEST DRIVE. BUT THE CAR I RECEIVED FROM HIM WAS IN PERFECT CONDITION. I STRONGLY RECOMMEND THIS DEALERSHIP TO ANYONE WHO NEEDS TO HAVE AN EXCELLENT EXPERIENCE AND EVEN MORE SO TO THOSE THAT DO NOT HAVE THE TIME TO COME FOR A TEST DRIVE. AUTO WITS IS EXCELLENT.
Love the 18 Q7. Awesome.
by SCOTT from Tonganoxie
December 17, 2018
Compared to everything out there I am convinced it is the best value.
Drives like a range rover but better. Looks better than nearly all SUVs. 5.5 sec 0-60 and handles well.
My duughter recently moved to Phoenix and I was looking for a good used car for my use and a back up car for her. I purchased a 2010 Audi A5 convertible. I never seen the car except from photos before I picked the car up. There was a small mechanical issue with the top that was fixed by an Audi dealer. I have a great car purchased without physically driving or even seeing because of the great sales people especially Robert Mills.
One of the more reliable cars that I've driven
by Islah, NC from Raleigh, NC
November 6, 2018
This car has plenty of leg room. It is very comfortable. It has plenty of trunk room. It has additional seating for kids and excellent safety features. I was sold immediately after the test drive.
Bought my new car from this dealership and was in and out within just a couple hours. I worked with Chris and Dean and was treated with respect and they went above and beyond to make it an easy and enjoyable experience. I would absolutely recommend them to my friends and family!
I'm on my 4th Q7
by Devious from Jonesboro, Ga
January 1, 2019
Fit and finish of a Audi is the best I've seen in any other vehicle I have owned. I've only had to change the oil, brakes, and tires.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
It was nice to get beyond the dickering that one is always subjected to from car salespeople. Buying from the comfort of home was nice.
Best looking car I've owned
by mjbirmingham from Baltimore, Md
August 3, 2018
Leaving a Tahoe after 15 years and getting into the Audi Q7 is something to get used too. A lot of electronic, but easy to learn. The acceleration in the Q7 is amazing. Comfortable, quiet, great all around car. It doesn't hurt that it looks great on the road.
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
I purchased my new 1998 Audi A4 originally from Scottsdale Audi. My service advisor Al Rizzo, had been exceptional. I love my car and want to keep it in tip top shape. Al has the 6th sense to anticipate future problems. He is very professional, and yet understands how I love my car. When I use valet service at resorts, often the bellmen want to purchase my car....it is immaculate. Thank you Al, for your continued care!
Safe family SUV does well in adverse conditions
by drivingconnoisseur63 from Northern Nevada
October 27, 2018
This SUV is heavy duty but handles more like a car. Audi makes a quality vehicle but I have to say the the 3rd row of seats is not very accessible and is very cramped such that it is not a great soccer mom car when friends also need a ride. You can also really feel the weight in cornering. Power is adequate with the supercharger.
THANK YOU Parrish and Louis! You made this a great experience from start to finish! I chatted online with Parrish before driving up to the dealership and shared what I was looking for and that I was nervous b/c I have had many bad car dealer experiences. Further, I did not want to waste his or my time caught up in the car dealer game. He had such a wonderful manner and attitude that made me feel I was making a good choice choosing Audi North Scottsdale. Everyone I encountered at the dealership was friendly, the facility is beautiful, clean and it didn’t have that loud frenetic noise that so many dealerships have. Parrish was assisting another customer when I arrived but greeted me warmly and connected me to his colleague Louis, with whom he provided the details I had shared earlier. Louis was great, explained everything inside the car and at his desk-he was responsive to my requests and he never played any of those sales person games. Parrish also was checking in on my experience throughout the entire process. I never felt mentally or physically exhausted during this experience. Bill, finance manager was also very helpful and again none of those typical upselling tactics.
The positive reviews about this dealership team are right on point! I am glad to be part of the Audi family and for this incredible team showing that a positive, person to person car buying experience does exist!
Best in its class
by JRo from Ma
August 8, 2018
I traded in my 2011 Ford Edge for this 2013 Q7 with 36,000 mi and I am very happy with this vehicle. The lines of this body style are very sharp, though the interior may seem a bit dated to some used to a more modern cockpit. Regardless the interior has a very clean and sophisticated appearance that complements it’s more aggressive exterior styling. The 3.0 supercharged engine is one of, if not the most reliable engine Audi has put out and is available in a few of the A class models as well if your not sold on the SUV. The deck height of the trunk was a bit higher than anticipated and does limit vertical clearance for cargo, however I transport large cases and equipment for my business and the lay flat 3rd Row accommodates all my gear with ease. The compartment beneath the floor in the cargo area is a great place for additional storage. The model I have does not have the adjustable air ride suspension but the standard coil overs perform great and delivers a very comfortable ride and that Supercharged 3.0 liter engine I mentioned before has plenty of get up and go. Great SUV.
Thanks to Dayna Palmer it was a hassle free experience. This is my 3rd car from CARMAX and will return! Great service dept as well!
Very impressed with comfort on 250 mile drive.
by Keith K. from Saint Louis MO
November 2, 2018
Driving vehicle felt like sitting in my flexsteel lounger. Fuel economy from the TDI amazing. Used a 1/4 tank from Chicago to St. Louis. Very impressed so far. Premium plus version. Lots of bells and whistles. Just takes times for old man to figure it out. Still reading the owner's manual.
Sorry, my previous review was for Mazda, not Mitsubishi. This place was not good, acted like they didn't want to be there...
The most reliable car I've owned thus far.
by Islah, NC from Raleigh, NC
November 6, 2018
This car has all the features that I wanted...size, style, comfort, size, and safety, efficiency, and quality. It was also affordable. I like the feel of the car it does not feel as large as it looks on the outside. I am enjoying the many features found right at my finger tips.
I inquired about a deal online/internet without any hopes as I am a bargain shopper and AZ dealerships have not historically been able to match deals from Southern California. I live in Tucson and I can never buy/lease any véhicles from Tucson. Keri Paulson provided me an initial quote very quickly and was able to match my California deal. The process was extremely fast and efficient and every one at the dealership was friendly and professional. I am very happy with the lease of my new Audi A3. Thank you Keri.
Quick & Simple Experience with Great Customer Service!
by NChand52 from DealerRater.com
December 5, 2018
Great team to deal with! I called ahead and Robert was prepared for my visit. Both Robert and David made the experience a personal one. It felt like I've knew them for years! I will definitely be a repeat customer in the future and will recommend Certified Benz and Beemer to friends and family. Keep up the great work!
I have not purchased a vehicle in 18 years and dreaded going to a dealership. My fears were soon set aside as I spoke with Bud Thomas, Sales Specialist at Bill Luke Tempe. Mr. Thomas's sales style is what I had hoped for in a salesperson...no pressure, truthful, and down to earth. He spent as much time as I needed to make my decision on the vehicle I was interested in. At no time did he display a desire to go do something else. Since I live 130 miles from the dealership, Mr Thomas delivered my vehicle to me. I have never had a transaction go as smooth as what I experienced with Bill Luke Tempe. If you are in the market for a new or used car, definitely seek out Bud Thomas. You wont be sorry!!!!
Quality dealership with all the amenities. Service personnel were helpful and eager to make my visit short and sweet. I was able to use a great loner car when my Mini’s service would take extra time to finish. Much appreciated!
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