Took my 2014 VW Passat TDI in for the EPA service plusr
November 6, 2018
I had received word that the EPA work for my 2014 VW diesel Passat TDI was now ready to be done and made a reservation to have this work done on Friday, July 7, at 9:30 a.m. On arriving at Village Volkswagen, I was also told that a heat filter replacement process had been e-mailed to Village VW the night before so they wanted to do this work when I was there for the EPA work. I greatly appreciated this offer from Randy Barger, Service Advisor for Village VW. I was told it would take approximately 1 1/2 hours to complete this work so I very comfortably waited in the "Waiting Area" where I was able to enjoy peanut butter crackers, popcorn and a diet coke. Village VW has always been most gracious in providing refreshments in their very comfortable waiting room along with a TV, daily newspapers and magazines. Randy kept me advised of the progress being made on my car which made my "waiting" time seem much less than it actually was. At about 10:45 a.m., Randy came to me and told me that all the work had been completed on my car, he provided me with all the documentation I needed to me able to confirm that the diesel engine situation on my 2014 Passat had been taken care of and he told me which pages I needed to be sure and keep in the glove compartment of my car. I highly recommend the service department at Village Volkswagen as well as the individuals who discuss what needs to be done on my car and certainly appreciate the professionalism of the individuals who perform the work!