Great service, nice showroom / knowledgeable staff
by William Lynd from Albany
December 3, 2018
Audi Albany is a first-class place to have car serviced. Beautiful, clean shop. Work done right the first time. Great service, nice showroom and knowledgeable staff - not sure what you could ask for (well I guess you could ask for lower prices, but dealers are known for their low prices LOL).
This is the most comfortable vehicle I have owned
by imorrell from Guelph, ON
December 13, 2018
Driving this vehicle makes me feel safe, in control and above all is very comfortable for the long trips. The Q will make any bad weather driving effortless. Passenger in the back seat feel like they are in a limo with reclining heated seats they are. Every drive is a fun drive regardless if it is for work, towing the boat or snowmobile or visiting mu daughter 500km away
Expectional service team. Audi Albany has been servicing my car for the past four years. During that time time theyve changed ownership and the service has only gotten better. I highly recommend them for you Audi service needs.
First rate quality
by WallaceEP from El Paso, Tx
December 6, 2018
I had never owned or driven a European car until we just got this Audi Q7; these Geman cars are phenomenally well-designed and powerful. Some of the controls are so sophisticated that I’m still trying to figure out what some switches do. I recently drove a Chevy (temporarily) and it was a huge let-down to go from an Audi to a Chevy. I would love to buy American vehicles (and used to do so) but I was so sick of shoddy American quality and poor designs. I love Audi. (I hope Detroit can raise their anemic standards.)
Tommy the lead in the Albany Audi service department provided very personal service for an intermittent and tricky issue with my 2015 A4 engine. Samantha provided great service and the lead tech Mike went out of his way to support diagnosis of the issue. Tommy was very understanding and I really grew to trust him and his judgement.
Don't do it
by Margeincharge from Charlotte, NC
December 2, 2018
Owned this car for almost 3 years. Had the same light go off multiple times which was a safety indicator (they would say they fixed it and it wasnt) new tires were $2,500 which is just lovely, then had 2 critical engine systems fail within days of each other. THEN, a month after the 2 check engine lights/fails, the A/C completely tanked out in the dead of the August heat. Was in the shop for 2 weeks as they had trouble locating the leak. Don't waste your money! It may be a sexy car, but it will constantly be in the shop.
No complaints from the hubby who was the one who had my car serviced
Already been stranded twice
by KaraCLE from Cleveland, OH
October 16, 2018
I have owned this car for just under a year. In that time, it shut down while driving and would not restart on TWO separate occasions. After being towed to the dealership, the vehicle started and they were not able to determine the cause. Audi will not consider a ’buy back’ since the dealership could not duplicate the problem. I am left wondering when and where I will be stranded again. Hopefully it’s in a safe place.
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