I love Sean uses technology by using text to keep me up to date with the status of my car. Every time I come to this service center, I have noticed Sean is busy and the limited staff are running around servicing other customers. The wait time is quite long, so I end up leaving and trying to schedule directly with him on the phone or through email. Don't want to call and add more work to what he is already busy with and he can focus on physical customers.
Test drive of q5 was enjoyable and informative. The safety features were fully explained and optional features explained. After test drive noticed a screw in the left front tire. A brand new tire was acquired the next day and mounted before purchasing the vehicle the next day.
The service department is always friendly, knowledgeable, and take excellent care of my car. Sean made sure I received exactly what I wanted in my window tint. The only reason I did not give 5 stars overall is due to all the facility construction going on for the past five months.
My experience was beyond what could be expected. We called from the road with mechanical issues and limped to Phil Long Audi. Sean was there to greet us and took care of everything, including taking us to our hotel and giving us his personal cell phone if we need anything over the weekend.
I purchased a new 2018 Audi A6 in January from Phil Long Audi in Colorado Springs, and my experience has been nothing short of excellent, so far! I recently had the car in for a periodic maintenance visit, and the service tech who helped me (Sean) was professional, courteous, and most helpful. Great job!!
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