I had a 95,000 service done on my 2011 Audi A4. My service rep Jeff Stenberg was very friendly and accommodating. I'd like to work with him again in the future. The reason for the 4 out of 5 stars for the "overall" rating is that I feel service costs on Audis are just way too high. I love my Audi and Audis in general but the biggest reason I wouldn't purchase one again in the future is the cost to maintain. There's no "simple" oil change even. Everything seems to be in the hundreds if not thousands of dollars. The reason for the 3 out of 5 stars for the "facilities" rating is only because the facility is currently under construction. Once finished I'm sure it will be top-notch quality.
Check engine light came on. Got an appointment with Bellevue Audi as they are the closest dealer.
Records indicated I also needed to catch up on a couple of recalls.
Was provided a loaner car.
Work was finished later that same day, all covered by warranty.
At each step of the process options were clearly and professionally explained.
A job very well done. This was an unusual situation - where my steering rack was damaged 16 months before the self-diagnostics threw an alert. My Audi service advisor, Brandon Anderson, worked closely with the insurance adjuster to install a used rack from another vehicle. The insurance company handled their part very well. Brandon kept me informed (almost daily) and provided a loaner vehicle for a week, no charge. No worries, no cost; it doesn’t get any better than this! Brandon’s mild manner and very professional performance really impressed me - truly an exceptional experience!
I was greeted as I drove into the service area. My advisor was polite and professional. The vehicle was ready when they said it would be. I was given a complete overview of the work that was performed. Straight forward and seamless.
Personal service provided by both Chip and the service department. Chip was professional and had the paperwork ready when I arrived. The car was delivered earlier than the estimate, the car was cleaned and vacuumed. Very pleased.
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