Everyone they're treated me with the utmost respect very professional wonderful atmosphere very courteous communication was top-notch would highly recommend and Justin was fabulous. Delilah was very sweet and very professional.
This has been the BEST new car experience we have had in my life! The dealership isn’t fancy (they are in a temporary location while they are building) but our salesperson, Lauren was fantastic! She was brand new when we walked in and was still learning about Audi’s but was so personable and listened to what we wanted with absolutely no pressure. We bought an A5 that they had at another dealership but when we got home my husband had second thoughts about the color and called her the next day. She was wonderful about it and walked us through the order process to have one built. Lauren kept us posted on the progress and we picked it up TODAY! If you are looking for a car call Lauren MacDonald!! She will take very good care of you and you will have fun with the process.
Great service, nice showroom / knowledgeable staff
by William Lynd from Albany
December 3, 2018
4.9 (124 reviews)
Audi Albany is a first-class place to have car serviced. Beautiful, clean shop. Work done right the first time. Great service, nice showroom and knowledgeable staff - not sure what you could ask for (well I guess you could ask for lower prices, but dealers are known for their low prices LOL).
Was making a private sale of our 2015.5 XC60. They allowed me to book a full inspection with very little notice, and did a professional job on the work. They even provided their observations on the prospective buyer.
I visited Audi Natick late in the afternoon and next day I had all my papers done! Really fast, polite people and they answered all my questions. I would love to go again. Peter Nett is really good at his job, and he is also passionate about cars, that helps a lot. He helped me with everything and he was really honest.
Great customer service. Mr Moreno attended to our needs and addressed all questions we had regarding the car. After the sale, Mr. Moreno followed up with us to ensure we were satisfied with our purchase.
This was a very easy, no drama, professional sales and purchase experience. We live in Virginia and had been shopping for a Q7 in the local Virginia dealerships. We happened to be in Bethesda and stopped in at Audi Bethesda. Dave Engel greeted us and was very friendly, professional and patient as he described the vehicle and accompanied us on a test drive. A week later, when we decided to purchase a Q7 we thought about purchasing the Q7 at our local dealership. However, based on our experience with David, we decided to return to Audi Bethesda. We are glad we did. David and Simone handled the purchase process thoroughly, professionally and with no drama or pressure.
We went to Audi Sugar Land to look at a pre-owned car and were surprised by the courtesy and service Ty and the team provided. Everyone was incredibly friendly and courteous. We ended up buying our oldest child's first car the same day in a short time. They had so many sales that day it took longer to prep the car for delivery than it took to close the sale and sign all the papers. Even then, it was the best dealership experience we've ever encountered. Many thanks, Ty and team!
I bought a slightly used Porsche Macan from Jawn last week. The whole process was hassle free. I typically don’t look at independent used car dealers but the deal I got on the Macan was too good to pass up. Jawn is a straight shooter and was great to work with. I’ll be back! Jace
Our time at Audi Mentor was short. After finding the right car to purchase, we had an associate come out to help. He was helpful but seemed uninterested as he had another buyer arrive halfway through the interaction and left us. Not much wiggle room on the price.
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