I bring my car in for service at Audi Pacific. They are always prompt, friendly and very professional. Francisco Valenzuela from "service" usually helps me out and he goes out of his way to make sure I have a good experience, putting me in comfortable loaner vehicles and making sure I understand what they are doing to the vehicle.
The team at Niello Audi are the "bomb diggity"! I worked with the Internet Sales division to buy my new A3 Cab and they were simply AWESOME! Shout out to Phillip and Kyle for their SUPERB CUSTOMER SERVICE and QUICK FOLLOW-THROUGH for a seamless experience! These guys tag teamed to help me out when one of them was not available, and it was seamless for me - excellent service from start to finish!
Oh - let me not forget to mention that I went to Sacramento from Los Angeles to purchase this car because it was the only one in the state built exactly how I wanted it and the team at Niello Audi made it worth the trip! Thanks guys and Nicole too in finance of course! You're the BEST!
LOVIN MY BEAUTIFUL AND "FANCY" A3 CAB!
LC in LA! :)
I went in initially because my 10-year-old A4 (which I loved!) needed some repairs. Unfortunately, it didn’t make sense $-wise, so I decided to get the Q3 instead! Love it! Matthew was a great help, and fun to test ride with as he’s a former race car driver! Also, Billy in service is a rock star too!
truly one of the best car buying experience. I worked with A K Agbabiaka, to purchase my Volkswagen and I couldn’t have asked for a better experience. No pressure whatsoever, and he was very helpful in making a decision on the best vehicle for me. He worked with me, did not take long at all. This is the second vehicle I purchased, buy far the best, easy and painless encounter. I will recommend this to all my buddy's. Thanks A K and University Volkswagen! 5 stars! A K Agbabiaka your a Great man. I would shake your hand over the internet if I could.
We want to thank the staff at McKenzie motors in our recent purchase of a Honda CR-V. This is the third vehicle we've purchased from Jeff and his crew. We would recommend anyone looking for a fair and honest deal to give them a look.
Our local Audi dealership couldn't find the Q5 I wanted, so my son contacted a friend at Audi in Marietta (who he worked with at Jim Ellis VW Marietta several years ago). Shaun Camay called us back in a matter of hours - he had located the exact car I wanted! We worked out the financial details for trading in my Audi and financing the new one in a couple more hours and we were all set! My son and I drove to Marietta (we live in FL) over the Labor Day weekend and the car and Shaun were waiting for us. Besides being happy to see my son, the staff were wonderful to me and treated my like their mom, as well. The paperwork went quickly, the intro to the car was smoothly conducted and we were ready to go. It was actually the most fun I've ever had buying a car! We laughed, kidded about their temporary "trailer park" office, traded stories about our cars and promised to meet up before we headed home. I can't thank you all enough. Now, both of my cars (2006 Passat 3.6, which I bought from my son, and new Q5 Audi) are from Jim Ellis Marietta!!
Audi Brand Specialist Joshua Patterson is the consummate gentleman-salesman. Now granted, yes: a salesman wants to sell you a car - so you would safely assume they'll be polite, solicitous, "whatever it takes." But within two minutes of meeting him I explained, plainly, that "I'm not buying today; this is the beginning of my research and 'hunt.'" /// He didn't bat an eye, didn't pressure. /// Instead, he spent close to a full hour with me, answering every question (including the "lame" ones), and proceeded to walk me out into pouring rain, holding an umbrella over me, so I could sit in one of the vehicles and comb over it. (This, while he stood outside under his own umbrella while I examined the interior.) /// (Personal note: Joshua, I'm sorry if I talked your ear off. Thank you for your patience.) /// All that said, it's that style of consideration and approach to actually conversing with and hearing the concerns a potential customer that gets a customer like me back into the showroom. And, if I settle on an Audi and we can come to agreement on price and other terms, you can be sure I'll give my business to Mr. Patterson.
Happy & Safe..great feeling for your 59th birthday
by Karyn from Bethesda, Maryland
November 5, 2018
4.5 (667 reviews)
I had made an appt for just an oil change w/ 'Grey' on the Green team but when I arrived 40 min early, he was busy & Ben (next to him) saw me waiting, offered to write up my paperwork, & went out of his way to answer several questions he hadn't bargained for !! I ended up agreeing to go ahead & do my 60,000 mile maintenace (I was already overdue- @ 63,000- but planned that for the next time). When he offered some coupons to help defray the cost & offered a rental car so I wouldn't be trapped all afternoon, I decided to go ahead :-) Glad I did... everything went smoothly & efficiently. Ben called w/ a few "finds" & recommendations that I agreed to & the car was ready when promised w/ the flexibility to pick it up before closing. I just leave the rental @ the Dealership. Despite a $1300.00+ bill, it was a very pleasant experience. Everyone was courteous & efficient. I bought my last 2 Toyotas @ Koons in Annapolis & have traveled there (from Rockville) for service til now. More out of loyalty than convenience. I think I will change locations. Thank You ! *Also nice to get it washed free !
Both Judd (aka The JUDGE) Addy and Ben Shabib were extremely professional, well versed in their respective disciplines (i.e., automobiles and accounting/finance respectively) and above all - HONEST! They made an excellent team, effectively communicating to a first time car buyer the inherent responsibilities of buying a used car and the potential financial ramifications facing a young purchaser inherent in assuming the sole ownership of a car..., and the associated DEBT. In addition, Mr. Addy and Mr. Shabib were most helpful in keeping the parents of the purchaser in the loop with respect to the evolving financing and interest rate discussions between Action Automotive and the State Employees CU of MD. In conclusion, our whole family found the entire experience of buying a used car from ACTION AUTOMOTIVE PRE OWNED CARS a very POSITIVE experience.
We bought a pre-owned Mercedes E350 4Matic from Manheim Imports. Salesman Greg was helpful and professional. The car still needs few things (extra key, floor mat, and some fixing) that they agreed to complete. We are very satisfied so far. We recommend this dealership highly.
As soon as I walked through those doors there at Audi Brooklyn, I felt comfortable knowing I made the right decision. The staff were very warm-hearted, welcoming me with complimentary coffee and conversation. They perfectly understood why I chose the Audi brand. Needless to say, every car in there was exquisite. 👍🏽Looking forward to driving my new Car off the lot very soon!!
I recently brought my car in to be serviced and was quickly and warmly greeted by Janet Sukhram. She gracefully walked me through the servicing process answering all of my questions and addressing my service needs. While inspecting my car she noticed my rear bumper was dented. The dent was already scheduled to be fixed at a shop around the corner which would require another trip back on a later date. Janet immediately offered to handle the issue on-site and contacted her body shop manager (Corrado) to provide an estimate of work to my insurance agent. Janet's proactive approach to service exceeded my expectations and saved me a lot of time by consolidating my trips. OUTSTANDING WORK Janet & Team! Definitely deserving of a 5 STAR rating +++
Best car buying experience ever! My husband Joseph arrived earlier than expected yesterday at Audi Dealership only to be warmly welcomed by the new General Manager Jeff Spilsbury (who has just started two days ago). Jeff immediately gave me the privilege of working with a true professional salesman Howard Rabkin. Not only did they give us top dollar for our trade , they also gave us a great deal our new 2014 Mercedes Benz ML 350. They had a great selection of pre owned used vehicles on their front line of their used car lot.I also must give special thanks to Cameron the product specialist who on this hot 100 degree day help me set up my new vehicle,as well as clean out my trade in.I would also like to give a shout out to the Service Department Manager John Lynch for pulling off a last minute request on my end of fresh oil change(which the dealership gave me as a thank you present) John the Finance Manager worked very hard to give us the best rate possible and and he lets us go to the mall shopping while he was preparing our paperwork and called us when it was our turn to finalize the deal so we literally done in less than 15 minutes.THIS IS WHAT I CALL FIRST CLASS SERVICE FROM EVERY DEPARTMENT!!!!!!!! We would gladly recommend anyone looking for a New or Used Car to go to Audi of Eatontown first. Despina & Joseph Otranto
I truly appreciate you allowing me to have a loaner for the day of service, but could you have the tech giving out the car that he might ask "are you familiar with this model?" Last service I had was a 2018 A3 whereas I come from a 2015 A4. The controls are way different !! A quick Q&A would be helpful. Peter Brandt
I was very impressed with the responsiveness and professionalism following my inquiry on a listed car. Though ultimately, it didn't match my needs, they worked with me in my search and were very responsive to additional questions/requests.
Absolutely Best Buying experience. Danya was the best!! Bought my new car from out of state, as my local dealer didn't have the car I was interested in purchasing. Danya was able to work with me via email and phone, and now I am a proud owner of a new 2017 Audi. Valenti is great, anyone I know that is interested in purchasing an Audi, I will recommend the excellent staff at Valenti!
I first went to another Audi dealership in N. Miami, FL...was NOT welcoming and I never saw the sales manager during my interaction with the salesman...made me feel my money wasn't good enough and they didn't even budge $0.00 on their price~~but then I drove back to Audi Ft. Lauderdale---the exact opposite! They were welcoming at the door, salesman was quick to ask what I was looking for-and soon, was test driving a Q5. Please- Please,, if you're looking for a GREAT dealership, service, and friendly people-who know the product and willing to deal---GO to Audi of Ft. Lauderdale, Florida. Would like to mention: Gill & Abass-sales, David & Christopher-sales mgrs. and James(Jim) business mgr.....Terry-GM, You have a GREAT team and atmosphere at your dealership!! ~~LOVE my new Q5~~
Ultra quiet Q7 developed wierd rump-rump- rump noise related to speed. Thought sure it was so expensive drive train component. Was greatly relieved problem was uneven tire wear attributed to loss of wheel alignment. Can’t imagine how that happened as we only drive on the excellent po hole free byways of New England. Alignment corrected, tires rotated and Q is good to go. Still have some tire noise, but now we know why. Oh Q is exceptional isolating road noise and absorbing bumps & holes.
Excellent overall experience! I was greeted very quickly upon arrival. My car was servi ced very well and quickly. Very fair place to get your Audi serviced. Beautiful new dealership. Highly recommend!!
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