I recently purchased a 2013 ZR1 from Bill. The dealership is located about 300 miles from where I live, but the trip was well worth it. I found a beautiful car that exactly matched the dealer's description. Both Rob and Bill are down to earth and very knowledgeable. If they tell you something about a car, you can believe it. Highly recommended.
The experience I encountered was great service. I didn’t actually visit dealership physically. But online I was given tremendous assistance without delay. So I can only imagine the service at Audi north Miami. On 1-10 scale, I give 10 rating!!
I took the 1 hour trip to this dealership on 11/24/18 after doing hours worth of research on the one, specific vehicle that I was looking for (2014 Mercedes-Benz GL 550) with them having one in stock. Finding this specific vehicle for sale is extremely rare as I only located approximately 20 within a 500 mile radius. I completed an online information request the day before and within minutes of sending same I was contacted by phone by brand specialist, Stephen Dorn. Mr. Dorn confirmed that the vehicle was in stock and available for viewing and a test ride. Considering that this vehicle was the exact year, color, had all the options desired, and its general new appearance and what I would consider very fairly, competitively priced and I made the appointment to view same immediately the next day. Upon arrival, Mr. Dorn retrieved the vehicle and it was exactly as described. It appeared to be in like-new condition and didn't take long for me to agree to purchase it. Mr. Dorn was extremely professional and courteous throughout the process. I then secured financing through Barry Crincoli on site. I've owned many vehicles but this is by far the one that I have been most excited to own! Thanks to Stephen and Barry for making it happen!!
Joe, one of the service managers, has been super helpful to me during my past few visits. I had my car serviced, and a few weeks later, there was an issue with a potential oil leak. I was in the area, and even though it was past working hours, he told me to bring my car in so that he could check it out. He and his team was able to diagnose the issue and fix the problem without charging me. This is truly great service. Audi should be thankful to have a manager like him.
Best dealership I've ever dealt with. The service department is first-class. With employees like Henry Garcia you ensure that each person who walks through the door feels he or she is the most important person in the world at that m0ment. Henry demonstrated this feeling the moment I came in contact with him. He showed me to the lounge, got the work on my car started promptly, and coordinated with the individual who arranged shuttle service. Upon completion of my visit he reviewed the results in detail. I will look for Henry whenever I come in for service. Ke's NUMBER 1,
My husband and I recently bought an Audi Q5 at Audi Norwell, and we love it! We worked mostly with Laura Erickson, an Audi Brand Specialist, who was extremely helpful, very knowledgeable, patient, and always kept her sense of humor. When we took possession of our new car, Jim Liberidis, also an Audi Brand Specialist, patiently and knowledgeably introduced us to the full menu of the computerized tools that the Q5 includes, and he also expedited the registration process for us. We would wholeheartedly recommend Audi Norwell.
I want to start off by saying this is the very best customer service I have ever experienced. It started off by emailing Kit Chieng, email@example.com late in the evening about a certified used car online. He responded quickly and quite a few times to answer all of my questions (even gave me the internet price via email). I emailed the following morning to let him know I was going to be there in about an hour. He told me was out that day but that Zorik Garibyan could help me.
My husband and I pulled up about 9:45am. I checked my email and saw that Kit asked if I could wait until about 10 as Zorik had an appointment. No problem, i thought, we can look around. When someone asked if I needed anything, I let them know I had an appointment with Zorik at 10 and they said "Oh let me get Taylor, he is going help you". I was surprised that the person I just happened to talk to in the parking lot knew I was coming. Taylor Ngo introduced himself, confirmed the car I was looking into and had someone look at my car for the trade in value while we took a test drive.
Taylor was amazing during the test drive, explaining all the extras in the car and allowing me to take all the time I needed for the drive. I knew I wanted it (2016 Q3 with 10k miles!). He took us to met Zorik but not before throwing my husbands trash away and getting us water. Zorik was so friendly that he made the numbers all seem so easy and painless! After the necessary time with Zorik we were taken to the lobby to enjoy the water/coffee/snacks while we waited for the finance guy. Taylor came to check on us and see if we needed anything and assured us the car was being cleaned and he would assist us with the removal of the items from our car to the new car. We met with Ricardo "Ricky" Orozco and signed all the paperwork. He was very nice and we enjoyed hearing about his work with Audi.
Taylor collected us and took us to our new car to show us some more items. It was sprinkling and I had to have my drivers side door opened while he showed me one or two things. He said I'll be right back and went to get a towel to dry off my door. WOW! He climbed in the back and continued to show us everything. Answered all our questions, gave us a beautiful box that held our key and another beautiful box with Audi leather key chains.
All in all, I felt like the most important person that ever walked in those doors by every single employee I encountered, even the sweet girl at the desk. My husband bought his GTI at the DTLA VW and he had amazing service there as well. We will make sure that DTLA VW and Audi is the only place we shop or recommend!
We met Lee Carter when we first went to Audi to look at the Q5's. What a great struck of luck that was. I have never had a better experience with a car salesperson. Not only was Lee pleasant and knowledgeable, but he made great efforts to understand our needs and preferences and became an advocate for us in the process. I never felt pushed, but always felt supported.
Great customer service. Mr Moreno attended to our needs and addressed all questions we had regarding the car. After the sale, Mr. Moreno followed up with us to ensure we were satisfied with our purchase.
Jim Page is not your typical salesman. He is all about the relationship! Jim is a person who cares, and shows it over and over and over again. I had called and worked with 5 different Audi dealerships. I was so uncomfortable with the high stress pushy salesperson and none of them listened to what I wanted in a car! I drove all the way from Tucson, AZ because of Jim's caring, excellent and timely service, and ability to deliver what he said he could. I am still so impressed with Jim! Being in sales myself gives me even greater appreciation! I'll never go to anyone else again to buy my car!
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