Outstanding parts dept, service dept, and sales dept!
by Dave Clanton from DealerRater.com
May 8, 2018
My wife and I were impressed time and time again by Santa Monica Audi, most recently by Tammy in the parts dept when she helped us order roof carrier bars and cargo carrier for our Q5. We were previously impressed by the service dept and our 10K service and before that we were impressed by the sales dept when we purchased our Q5 last year.
John is very helpful I asked him what I needed to buy a car with no hassle just walk in and sign and he gave me a killer deal im still working with him trying to save up the cash for the down but they are amazing over there
Thank you for making the purchase a great experience, Tina was kind and courteous and make you feel important, i m pleased by her service. Thank you.
Also Fay on the finances, very professional and knowledgeable. She made sure I was satisfied of the all experience and made sure I was covered by the important warranty for the car.
I want to start off by saying this is the very best customer service I have ever experienced. It started off by emailing Kit Chieng, email@example.com late in the evening about a certified used car online. He responded quickly and quite a few times to answer all of my questions (even gave me the internet price via email). I emailed the following morning to let him know I was going to be there in about an hour. He told me was out that day but that Zorik Garibyan could help me.
My husband and I pulled up about 9:45am. I checked my email and saw that Kit asked if I could wait until about 10 as Zorik had an appointment. No problem, i thought, we can look around. When someone asked if I needed anything, I let them know I had an appointment with Zorik at 10 and they said "Oh let me get Taylor, he is going help you". I was surprised that the person I just happened to talk to in the parking lot knew I was coming. Taylor Ngo introduced himself, confirmed the car I was looking into and had someone look at my car for the trade in value while we took a test drive.
Taylor was amazing during the test drive, explaining all the extras in the car and allowing me to take all the time I needed for the drive. I knew I wanted it (2016 Q3 with 10k miles!). He took us to met Zorik but not before throwing my husbands trash away and getting us water. Zorik was so friendly that he made the numbers all seem so easy and painless! After the necessary time with Zorik we were taken to the lobby to enjoy the water/coffee/snacks while we waited for the finance guy. Taylor came to check on us and see if we needed anything and assured us the car was being cleaned and he would assist us with the removal of the items from our car to the new car. We met with Ricardo "Ricky" Orozco and signed all the paperwork. He was very nice and we enjoyed hearing about his work with Audi.
Taylor collected us and took us to our new car to show us some more items. It was sprinkling and I had to have my drivers side door opened while he showed me one or two things. He said I'll be right back and went to get a towel to dry off my door. WOW! He climbed in the back and continued to show us everything. Answered all our questions, gave us a beautiful box that held our key and another beautiful box with Audi leather key chains.
All in all, I felt like the most important person that ever walked in those doors by every single employee I encountered, even the sweet girl at the desk. My husband bought his GTI at the DTLA VW and he had amazing service there as well. We will make sure that DTLA VW and Audi is the only place we shop or recommend!
After driving an hour to the BH dealership (first time), I ended up purchasing a McLaren from David in sales. Beautiful showroom with no sales pressure and David was there to answer my questions. Buying process was easy. David even stayed late to accommodate my work schedule so I could pick up the car days later. He followed up the next day to make sure I was happy with everything. Highly recommend this dealership.
I got my C5 Z06 from MDK international. I couldn't believe my eyes when I found a 1K mile Corvette Z06. A 15 years old "brand new" vette and the price was very competitive. Purchased the car with 2 day return policy and had it checked by my Chevy dealer. The guys at Chevy said "this is the cleanest older corvette they've ever seen". Result!
I have been in the market for a 2017 Nissan GT-R for a few months, both new and/or used. I visited local Nissan dealerships with some slightly used GT-Rs that should be mint, but they were all beat up (curb rash, scuff marks, scratches, front lip damage, etc). I shopped around online for new ones within 500 miles and none of the Nissan dealers would work with me on pricing. They would not budge at all!
I finally decided to check out an independent dealer and found CJ Auto Group. The dealership was small, but the quality of the cars they have on their lot are all clean, high end vehicles. This is where I found a very clean pearl white 2017 GT-R with only 5200 miles! David and Solo were both easy to work with. Best of all, they were willing to work with me on pricing on what I thought was a fair deal.
If you're in the market slightly used but high end cars, do yourself a favor and check out CJ Auto Group!!
Our salesman Brandon Raap was excellent and very knowledgeable. We felt very comfortable at this dealership and were treated fairly. All promises were kept and the Manager was very courteous. Overall this was an exceptional experience and we will definitely purchase from this dealership again.
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