Exceptional customer service with integrity
December 3, 2018
I never write reviews but I feel compelled to publicly recognize Vin Devers Autohaus for the amazing service we received on Friday, September 21, 2018. We had the glowplugs on our 2011 Sprinter-chassis based motorcoach replaced at a Mercedes dealer in St. Clair Shores, MI on Thursday, Sept. 20th. We were heading out of town for a weekend camping trip on Friday morning when suddenly we heard a whooshing sound and lost power. We found Vin Devers was the closest Mercedes dealer that serviced the Sprinter chassis. Our coach was in "limp" mode but we were able to get to Vin Devers. We pulled in and a service technician named Chris Micheaux immediately identified the issue which was a detached hose on our turbo diesel. He showed us the issue, got the repair done FAST, and we were back on the road to enjoy the weekend. What I really commend Chris for is that he stated the detached hose was related to the glow plug repair done at St. Clair Shores. He contacted the St. Clair Shores dealer and they covered the cost of the repair. That tells me Chris and the staff at Vin Devers have integrity. I think a lot of dealers might have just said "oh, too bad, this hose has become detached" and never attributed it to the repair that a fellow Mercedes dealer had done. I'm sure a lot of dealers would have been happy to charge me for a new repair. Thankfully we stumbled upon a dealer in Vin Devers that provides incredible customer service with integrity. Vin Devers Autohaus you have earned our business and we'll be happy to drive the hour from Michigan to have our Sprinter chassis serviced at your shop. And to anyone considering buying a Mercedes or Audi (as we are now), don't hesitate to buy it at Vin Devers, they understand the importance of customer service.