Quick & Simple Experience with Great Customer Service!
by NChand52 from DealerRater.com
December 3, 2018
Great team to deal with! I called ahead and Robert was prepared for my visit. Both Robert and David made the experience a personal one. It felt like I've knew them for years! I will definitely be a repeat customer in the future and will recommend Certified Benz and Beemer to friends and family. Keep up the great work!
Everything was great service wise and only reason giving it a four is because they only have one shuttle guy going and the wait can get excessive. So if your taking a shuttle plan to wait a while during busy times. I would recommend hiring a 2nd shuttle driver so the one doesnt drive all over town causing delays.
We had a great experience purchasing our vehicle from this dealership. Barbara and Kylor were absolutely phenomenal. We purchased an electric vehicle and they did everything in their power to get the car charged and ready for us. Honestly, they went above and beyond to ensure that we had adequate equipment for the vehicle. We were able to ask questions and received knowledgeable answers. If they didn???t know the answer right then, they researched it and within minutes had an accurate answer. The energy of both Kylor and Barbara was fantastic. They seemed just as excited about the vehicle as we did and that was greatly appreciated. If you are looking to purchase a vehicle from a place that puts all the information right out there for you honestly (no issues they are trying to hide), and allows you time to make your decision (doesn???t rush you into an answer), we recommend this dealership and seeing Barbara and Kylor. Even the finance department was pleasant and knowledgeable.
Everyone they're treated me with the utmost respect very professional wonderful atmosphere very courteous communication was top-notch would highly recommend and Justin was fabulous. Delilah was very sweet and very professional.
If you're buying, call Brian Giroux. If you're taking your car in for service, use Alan Solis. I've purchased two cars from BMW of Austin; both of which were great experiences. Brian was knowledgeable, helpful, not pushy, and was super polite to me, my wife, and daughter each time. Alan Solis in service is also amazing. He's kept me informed every time I take my car in, made sure I had a loaner if it was a longer appointment, and breaks down what can wait, and what needs to happen now. Both of these guys are phenomenal and I HIGHLY recommend them.
I approached Tre Kinney using Cars.com and he answered my questions promptly and provided the documents that I requested. He was pretty knowledgeable about the vehicle that I tested and anything that he did not know he refused to give us an answer on so as to avoid putting his foot in his mouth or just giving us what we wanted to hear, I respect this approach and it made me trust him more. We arrived in the evening (an hour before close) and when it came time to negotiate (dealership closing time) he sat with us and was patient in the approach. We counter offered three times and ultimately struck a deal. Tre and Carousel were willing to negotiate on the spot and were receptive to the reasoning behind my offer. Ultimately I got the deal I wanted and I am sure they got the deal they wanted. Win-win. Also a shout out to Chad in financing for sitting down and answering our questions. Highly recommend Tre and hope he does well at Carousel.
Rob Comstock has been an excellent help to us in regards to our new car purchase (both of them). We are very pleased with our new Rav4. We cannot thank everyone at Gullo enough for helping us exchange the Prius we originally purchased (which it turned out was not the right car for us) for the Rav4. Please thank Mitch Ericson for processing our paper work twice. Also, extend our thanks to Mr. Grice who spent a great deal of time going over all the features of the Rav4.
We went to Gullo because your on line customer service rating was four and a half stars. I am so glad we did. I'm not sure any other dealer would have been willing to exchange cars after purchase just to make a very short old lady feel comfortable and save while driving. I have responded to Toyota's survey and have let them know how great your dealership was to deal with.
Thank you again.
Margaret was extremely polite and pleasant to work with. She was was professional and knowledgable while showing us the used vehicle we were interested in. She worked very hard to meet our financial needs and provide us the discount we needed to take the car home! Not only did they make sure everything was top notch, they were completely transparent in regards to the vehicle itself. There was a small crack at the bottom of the windshield that we didn't even notice but Margaret pointed it out right away and assured us that they would replace the windshield at no charge! We were also extremely impressed with the hospitality of everyone we encountered at Napleton Aston Martin Maserati during the waiting process and would reccomend this dealership on the friendliness alone.
I didn't believe I could drive out in the car of my dreams. Thank you Cecilio for understanding my needs, wants, respecting my budget and making this a reality. I am new to this process and it was quite straight forward. No games or tricks, just getting me in the right car at a price I could afford.
11/18, After many visits to other dealerships, I finally found a Bill Vince's "internet preowned SUV" my visit there was welcomed by Domenick Cirianni , he turned out to be the " BEST of salesmen" in my pursuit of a purchase. My purchase turned out to be a very smooth experience. I can only hope that all car salespersons will one day follow his lead. Vic
Today was securing my third Audi with Anthony's help. I contacted him twice in the past several months before finally making it in today. Even though I delayed leasing my third Audi, Anthony provided information and dealt professionally on the earlier occasions. He knows his product and does not play games you might encounter at other dealerships. The product and Anthony is why I keep returning to Coral Springs Audi.
We had a great experience at Boston Foreign Motor...and Bobby was a very helpful salesperson. He was knowledgeable about the Audi Q5....which was important to us as we had previously only bought Mercedes. Bobby stayed true to his word and helped us get the windshield fixed, after we drove the car off the lot. Very trustworthy. I would buy another car from him.
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