If you do your homework on the car you want and they have what you want, do it! The best part was, the car was delivered to me! I felt like a baller when the car showed up in my driveway. Customer service was amazing. Best part, no pressure. Just me and my laptop, looking at all the cars until I found what I wanted. Just do your homework on the vehicle, you can't go wrong!!!!! Thank you all at VROOM........
I had very specific requirements and Vroom was the only place that had what I wanted. They offered me blue book on the trade in and the purchase with no haggling. The car was as described. The lighting on their pictures was off so much I thought the interior was gray and not black. Luckily I'm fine with black. Customer service has been great. Delivery was fast. The car came with a white residue all over it, I guess the soap they use; I had to work hard to get it off. They delivered it to me in a public place with no gas. The fuel light was on. I wanted to drive around the parking lot and acclimate my self to the car but I felt immense time pressure to get to a gas station and as a result hit the road without even adjusting the mirrors. Kind of dangerous. Right now they are having a problem getting me the title almost two months after purchase; not sure if it's Vroom's fault but at least they are politely keeping me up to date and sending me a replacement drive-out tag since the first one is about to expire. As scary as it was buying a car online, I'd say overall it has gone well and I would recommend Vroom. Be aware that the contract forces you to give up your right to sue in court. You can opt out by sending a letter to Vroom's lawyers in New York.
Our company at Southern Alarm has been buying vehicles from Boyd for years and will continue due to the great service and ease of working with their team. Both Les Boyd and Mark Brown whom I recently worked with on the purchase of a truck, were great to work with. Highly recommend!
I’ve kept up with the services on my Jetta and Steve white has done a great job! Yes it’s expensive to maintain your car, but I want mine to last! Well worth going to the dealership! Also a free car wash and when you get back in your car there’s a water bottle and mints waiting! It’s the small details!
Carmen and Keith were great. I love the Range Rover I bought. It’s one of a kind. The interior is flawless and immaculately clean and the attention to details was all I wanted in a luxurious full size SUV.
Raphael Tucker was amazing to work with while I was buying my car. From the first time he called to talk to me about the idea of buying a car he was professional, caring, and kind. Then when I was test driving cars and asking a million question he was patient and reassuring. By the end of the experience I had fun working with him and LOVED how Carmax takes care of people. I will forever be a Carmax buyer and I will totally be seeing Raphael Tucker again. Can't wait to tell everyone I know to go see Raphael Tucker.
Absolutely the best place to go for purchase and service. Call David for your service and you won't be disappointed. Friendly, knowledgeable, honest, and quick. While you wait there are plenty of free snacks and drinks. They even have a Starbucks coffee machine. I pass 4 other VW dealers on my way and it's worth it for this level of service. Give them a try and you won't go elsewhere.
I was in the market for a newer smaller car and had searched everywhere. Seemed like no one could help me get in to my dream car. I finally decided I would try carmax and no regret whatsoever. They helped me find the exact car I wanted and the approval was fast and easy. Would reccomend to anyone shopping for a car.
My experience was really nice. Customer service was very good. The service department is very nice I'm appreciative that they fixed things that was going on
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