Great Customer Service!
February 9, 2018
I previously bought a used van from Dan Kern, who was at one of the other Perillo dealerships at the time, and it has been a wonderful vehicle - I have never had any major issues and have been driving it for at least 8 years.
I was helping my boyfriend get a van and although I don't live in Illinois anymore, I went back to Dan, who is now managing the Downers Grove dealership. He had Dimitri Mitchell help us, and even though they don't stock this type of car at that particular dealership, they went out of their way to get us what we wanted. They tried to acquire multiple vans for us, (even having to send one back because Perillo's mechanic found a problem with it!) until they found one that was a great fit and price for us. I was extremely impressed with the customer service, the lengths they went to in order to get us what we wanted, and the fact that their mechanics did such a thorough job checking out the van. Dimitri was very helpful and communicative, always answering our questions quickly and thoroughly to our satisfaction. I have always found car shopping stressful, but he made it an easy, and even pleasant experience!
I would highly recommend Perillo and the team at Downers Grove to anyone seeking exemplary service. When I am ready for my next car, or if anyone asks me where they should go car shopping, I will be happy to call on Dan and Dimitri again. Great job!