They are very friendly, professional, honest and very helpful . The customer service was great. I will never forget this experience. I will be back again in the future to purchase another vehicle from them .
two folks have given unreasonably and extremely negative reviews that is the very best place to have your mercedes (now also bmw) worked on in eastern massachusetts (i say eastern because i have no knowledge of any other place). yes, sometimes it takes a little effort to get in touch, but that is because it's just been a few years since they started a sales business (because so many loving and loyal clients asked them to sell the cars they wanted to replace for them). so ed owen is in charge of both service overall and also runs the sales. it's a small sales department because they only sell mercedes and a few other cars that they are convinced are really good cars. so be a little patient, and you'll not only get fantastic repair service on your car for a far better price than you can find elsewhere (unless it's bad, maybe), but you can, if that's your need, pick up an outstanding used mercedes or bmw or something else.
this is not a mile-a-minute, sell as many cars as possible place. it is above all the best mercedes repair shop i know, and second of all, a great place to shop for and thoroughly check out a very good used car that will BE better and serve you better than any new car you can buy for under $30k or $40k.
About 18 months ago I purchased a 2016 Z-51 with just over 8,000 miles. I was ecstatic because the car had never been registered, making me the original owner. The first time I took the car to a Chevrolet dealership for an oil change however, all sorts of red flags popped up, indicating that not much of the usually-outstanding GM warranty applies to my car. It had been used at a high performance vehicle instruction driving school so most of the warranty had been wiped out. This doesn't really matter....except if you ever want to sell the vehicle. All Vette buyers these days check CAR FAX and warranties against the VIN and its been my experience that none will TOUCH these training track vehicles. I now have 15,000 miles on her and all has performed FANTASTICALLY!!!
David Cashion is an honest, trustworthy dealer and was a pleasure to deal with. He did an outstanding job handling a complex out of state trade with ease. I would not hesitate to do business with him again.
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