Maria provided excellent customer service! She demonstrated and extraordinary ability to understand my needs without being ever making me feel pressured. She is very knowledgeable and extremely quick! She was extremely patient and helpful, and despite having to stay past showroom hours, made sure that the car was in perfect condition before I left. It was a pleasure working with Maria, I highly recommend her!
fantastic new car
by Craig Gregory from West Hempstead
December 13, 2018
We will definitely be back to Certified select motors for our next car, without question. Thanks for sorting us out with a fantastic new car.
Maria provides exceptional customer service. She would hear your needs and try to work with you accordingly and would provide support above and beyond to cater your needs. She would not pressure you to buy and she is very transparent with all the information which is very important. Maria is very welcoming and provides exceptional customer service that anyone would expect from top dealerships. I would highly recommend Maria as a go to person to anyone who is considering any vehicle at BMW of Rockville. I agree with all the other reviews and positive experience with Maria. Thanks much Maria - way to go!
First scheduled service: 5000 mile maintenance
Ease of scheduling.
Arrived early; immediately met advisor Abe
Listened attentively making notes of concerns
Clarity of communication of work performed
Real time text and email detailing work and status
Completed quickly; honored warranty
no charge; no add ons.
Very good overall; service rep (David Goldberg) was careful to explain repairs. Repairs were completed in a reasonable time and I was kept informed of status.
Nice looking sports car.
by DonCap from Springfield MO
March 7, 2017
Once again BMW fails in the area of outside mirrors. I also own a 2015 Mustang and it has a better mirror system. Both are two doors and it's hard to reach the seat belt in a BMW. Mustang has solved this problem a long time ago. The 2 series makes a lot of noise when compared to the 3 series. But my 2 series has M components and it is an outstanding sports car and a dream to drive it. It's expensive but I bought a used one with 6 k miles. Simply put, it's a beautiful Melbourne Red two door 228 ix with several M accessories and I love it.
Elena greeted me promptly upon arrival at my service appointment. She kept me posted periodically concerning the progress of the service of my vehicle. The facilities were clean, well organized and the staff were very courteous and professional.
by Ryan302 from wilmington, de
February 11, 2017
just recently got this car and am loving it! i came from a mazda 6 and its a great transition. I got a good deal on it and found it via cars.com
i am loving this car so far and would definitely recommend a test drive if at all interested
I recently got my 2012 X3 Power Sunroof Motor replaced at Fairfax BMW service center. Tyler did a great job and talked with my third-party extended warranty service on my behalf (I have read about unpleasant stories regarding these third-party extended warranty providers) - and they agreed to cover the repair cost without any hassle! I really appreciate Tyler's help and his dedication to make his customer satisfied.
I researched our Honda /Acura purchase for over two weeks using every resource available. I also contacted over 15 dealerships for quotes.
Brian Welsh from Radley Acura, Bailey's Crossroads was the only sales person who truly listened, understood what I was looking for and responded with a reasonable quote from the start.
When I arrived at the dealership Brian had multiple choices ready for us to evaluate. There was no pressure, and nothing was hidden. Brian did what he said he would do! We didn't get turned over to multiple layers of management, Brian was empowered and knowledgeable.
When it was time to meet the Finance Manager Matt, he displayed the same level of professionalism and knowledge as Brian Welsh.
The sales team at Radley Acura is awesome and I highly recommend them. Out of the 6 local dealers we visited, Radley Acura was the only one that I felt offered us a fair price from the start, had a trained team of professionals, and was looking to earn a repeat customer. Radley Acura of Bailey's Crossroads, truly did "Delivered a Memorable Experience".
I’ve been a BMW driver for about 3 years now and have been to numerous BMW dealerships. In my experience, all BMW dealerships hold themselves to the highest standards, but somehow Sterling has set themselves far apart from their counterparts.
Whether it’s walking into service or the showroom everyone recognizes me and remembers my name from previous engagements. It makes me feel very welcome and part of a family of BMW aficionados. Everyone is super friendly and is genuinely interested in what you have to say, whether it’s just small talk or business.
I’ve been going to Sterling for about 1 year now and I don’t think any dealership can compare in quality, customer service, and professionalism.
I would like to specifically mention:
Robert Graves, for his exceptional professionalism, knowledge, and salesmanship to get me into my brand new BMW M4, the ultimate driving machine.
Beaver Ho, for setting THE standard for all service providers with his professionalism and personal interest in ensuring I get the best quality and care.
Ash Soroushi, for making the finance process a breeze with how professional and knowledgeable he was. Extremely easy to understand every detail of the contract.
Matthew Tillman, for his expertise in the sales process.
I went in to look at a car that was at this Alexandria location. Right from the beginning Habib Mehdi gave me a warm welcome and took great care of me. Habib was very knowledgeable about his cars and helped me feel very comfortable with the car. After assuring i was ready to move forward he handed me over to Hash Abbasi, Also another team member of this Alexandria location. Both these guys really took the time to make sure I was ready to go. I will always recommend this location to my friends and family. Awesome job guys, thanks for your help as always!
Very good vehicle
by Coltsfan from
January 31, 2017
Have enjoyed every minute that I get to drive this. It hugs the road and the engine is very peppy. The idrive takes a bit getting used to but once you have it its pretty easy to use.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
by MADMAN from Madison, WI
March 28, 2017
I really enjoy driving this car. It can go when you need the power, the design is stylish yet has amazing room and storage for a coupe.
Giselle Pearson was my sales person. Her customer service skills were excellent and provided upmost attention during my test drive and negotiations. Everyone at Passport was very attentive and professional during the sales process. I look forward to having Passport service my X5 for years to come.
The dealership it???s self and the staff working here are the best! Amazing help from all staff, even taking me to the bank to get the check.
A sleeper car that looks good!
by Brian ;) from Rockford IL.
February 15, 2018
This car is wonderful to drive it goes into turns and asks for more. The control in the rain on the interstate is amazing. The seats are very comfortable and supportive. Drove six hundred miles, got out of the car I felt like I could do two three hundred more.
I thoroughly enjoyed the experience! The owner and the staff are very friendly. I love their honesty. they stand by their word. We purchased a beautiful Honda Odyssey from them.
Thank you Shaun and TJ for your integrity!!
by Jayhawktwo from
May 22, 2017
Too complex to take full advantage of info control. After purchase you are sent a "special" to explain how to operate the controls. Apparently even the agents can't explain it to you. The IT guy says you'll have to come back because of the complexity. There's a lot of road noise going down the road.
Their process is much more streamlined and expedient compared to a regular dealership. If you want to be done in less than 90 minutes and get a good quality car, go to Vins. Their staff is great, very helpful and does not pressure you to buy
fun car, but booklet is difficult t understand
by seashells from North Kingstown
June 19, 2018
love the car but blind spots can be annoying especially the position of the mirrors. also with so many moving parts i'm concerned about the convertible mechanism breaking down
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