Excellent Buying Experience
December 3, 2018
While shopping for a used, low-mileage Subaru Legacy I stopped in to Ramsey Subaru to test drive a 2014 2.5i Limited and a 2011 3.6R. One young sales associate took me on a test drive and was very knowledgeable and personable. I decided although I enjoyed the 3.6R's added horsepower, the fuel economy and super low-mileage on the 2.5i Limited made it a better value (not to mention the fact that it was also a CPO -- Certified Pre-Owned Vehicle. I was not set on the sticker price at the time, came in spoke to another sales associate and it didn't seem like they were willing to budge on it. I gave them my information and asked them to call me when the price came down. I went to several dealerships in the area to test drive other used Subaru Legacys and other comparable cars (Acura TL, Acura TLX, etc). After returning home the following weekend, I noticed that the car had dropped near $1900 on car gurus. It was Saturday night and I knew the dealership was closed on Sundays, but I called and e-mailed anyway. I told My sales consultant Dan Willis that I'm ready to put a deposit down on the 2014 Subaru Legacy 2.5i Limited that I had test drove the week before. He got back to me first thing Monday morning, I put down a $1000 deposit. The dealership was very patient with me as I wanted to get a couple of fixes done to my 2005 Subaru Legacy that I planned on giving my nephew for his 17th Birthday. When working out the numbers with the Finance Manager, Michael Pandolfelli, I was given a couple of interest rates for different finance terms, I told him that he absolutely has to continue to work and get me a lower rate. A day or two later he called me back with an excellent rate with my bank of choice! When I came in to pick up my new car and finalize the paperwork, I noticed the price had dropped AGAIN on the dealership website, when I asked him to honor the newly discounted price, Michael said he can do that for me. When discussing extra options like extended warranties, it was slightly over the monthly payment I had OK'd myself to spend. He asked me what that monthly payment would be (difference of $3 or $4 / month), he made that happen, as well. After signing off, Dan Willis the Sales Consultant, brought me to my immaculately clean new (used) car and gave me a full walk-through on all the features the car included: Power-Sun Roof, Hill Assist, Cruise Control, Heated Seats, Back-Up Camera, Stereo and many other features. He made sure he answered any questions that I had for him and was happy to drive home. These two made my buying experience a pleasure and I wouldn't hesitate to purchase another vehicle from Ramsey Subaru in the future!