My car was totaled by a reckless driver a week ago (I was rear ended at high speed while I was sitting in traffic), so I was having to find a new car on a short and unexpected notice. I obviously wasn???t a very happy car shopper, given the reason behind my urgent need in a new car. After test driving several cars and visiting several ???luxury??? car dealerships, I was about to go home, but decided to visit one last dealership (Schomp BMW). I had BMWs in the past from Schomp, so I knew the quality of their cars and the outstanding quality of service they are well known for. However, I was blown away when I walked in their doors today. The receptionist was so friendly and helpful. I told her I was there to test drive the X3 and she immediately went in search of an available client advisor for me. She reappeared with a true gem and class act named Sam Nejad. I told Sam my story about my car being totaled by a reckless driver and that I was interested in the X3. He went right to work for me and I never looked back. He was extremely knowledgeable about BMWs, especially the X3. Before we went on our test drive, we walked around the entire vehicle and Sam pointed out all of the features and he did the same once we got inside the car. Once we got on the road, he showed me all of the features in real time as we were driving. At my previous ???luxury??? dealerships, the client advisors/sales people told me more about their personal lives than about the car. At one dealership, I knew more about the car???s features than the salesperson did and at another, I ended up knowing more about the salesperson???s entire life story than I learned about the car. Sam was honest, trustworthy and 100% BS-free. Not once did I have reservations about him. He has the rare and unique talent of balancing extreme professionalism with being funny and very personable. His passion about BMWs is infectious. I especially valued his ability to be very efficient, but yet not feeling rushed at all. He went above and beyond. I have no idea where Schomp BMW found Sam, but I hope they hang on to him because he is the real deal. I have to say everyone I interacted with today at Schomp BMW was exceptional: so friendly, helpful and professional without being overbearing at all. Schomp BMW and Sam Nejad are refreshing in the world of car dealerships. They know the perfect recipe for doing it right. Thank you!
Everything was easy and seamless in the acquisition of my new X1 @ Portland BMW. Tyler even delivered my new car at my home. I got a great trade in deal on my old vehicle too. Could not have been better. Eric Devier, the in-house genius, is worthy of the title. He knows his stuff, answered all my questions and helped with all the set up-- which is especially helpful if you're a techno-phobe like me. When I have a question, Eric responds quickly-- much easier than trying to find the answer in the manual. Loving my new car and my entire experience at Portland BMW. The 'only' problem is I'm getting spoiled. I now expect other service providers to be just as good (e.g. Comcast, Verizon, etc) and we'll, that's just not likely. 😊
The staff is courtesy and professional, especially Mirza, the sales goes out of way to serve the client. The finance Manager Angie is alsobtrying very hard to please the client, a perfect 10 team!
Due to time constraints, I only had a couple of hours to buy a car, I had done my due dilligence but they were still some unanswered questions on a BMW 428 I wanted to purchase. As everyone knows, purchasing a car is not easy. Well, Jose Martell made it not only straight to the point but super easy and comfortable. Not only did Jose knew the car, but had an itimized list of everything BMW West Houston had done to the car before putting it up for sale. If I had a question Jose didn???t know the answer, he would reassure me that he would get me the right answer and not BS around. Car buying should be this comfortable and simple. Non aggressive salesmen, who know their craft, who treat you like a person and not another financial transaction. BMW West of Houston has Jose Martell, he checks all those boxes. Do yourself a favor and check with Jose Martell at the front desk. He will make it happen and make you feel comfortable. I???m glad I had the opportunity to meet him, I am happy about my purchase, and how the whole process worked out and I will always recommend him as the ???go to guy??? In this dealer. Thanks Jose!
We had the best experience with the salesperson "Tom Poole". He was very helpful, fun, honest and sincere. He made the entire experience so smooth and enjoyable. We would recommend Tom to anyone searching for a new or used car.
We are very pleased with our car and the care given during the process!
Thank you Tom!!
I bought about one and a half month ago my BMW 328i coupe from BMW Bloomington and the overall experience was great. When I went for the test drive Bob Lambert was waiting for me at the main door with the car ready. He came with me and was talking about technical specs while I was driving, which was really helpful. He was really nice and professional. I didn´t feel pressured at any time to buy it. After we sealed the deal, the paperwork was easy. Bob was explaining to me each document I had to sign, and he answered all my concerns. He is a really trustworthy professional. After the purchase, both Bob Lambert and Eric Smith have been in contact with me to make sure that everything was good with me and my car, which is something that I really have appreciated. I would recommend Bob Lambert and BMW Bloomington to everyone who is looking for professionals who really care about their clients. It was a pleasure to buy my car from Bob and he will be highly recommended to my contacts, friends, and family to buy their cars. Thank you BMW Bloomington and Bob Lambert! I count on you guys for my future purchases, no doubt.
WONDERFUL EXPERIENCE! It took only 4 days from the time I began looking on HCH website until I drove my be-autiful Honda Civic home tonight! I could not be happier with my experience. Shawn was my first contact via the web-site...I went on Monday * started talking to Mike Basham. who greeted me & asked if I needed him to call for someone whom I'd been talking to... I told him I had used the auto email on the web-site & Shawn had welcomed me to contact them.
Michael came back out after checking with Shawn & said Shawn was the Certified (& I'm not sure if he said assistant manager or manager but they agreed it was fine for Michael to help me.
Bless his heart Michael was not pushy AT ALL, so what I fear when I shop. :-(
I told him which car I had in mind & with in 15 minutes we were going for a test drive. I never felt pressured at all.
I traded in my1999 Honda Accord EX... YEP I SAID 1999...that car had been so good to me...got a fair trade in for my very low miles...& tonight I have my wonderful Civic in the garage.
Thanks Hardin Co. Honda, Michael & John for making my purchase so wonderful!
Sincerely,
Tammy Parks
Brought my 2000 Z3 in for repairs: ABS warning light on, dashboard night light check, trunk struts replacement, new fob activation, radio volume knob check, and oil change check up. I had had problems with Ferman in the past where my car was brought in for the same air conditioning repair several times, and I had to pay again. So, I told Mr. Wilder that I was concerned about my history with Ferman, and asked how much would the repair cost. He said "in the thousands. Your car is 20 years old." (even though my car is seen regularly and successfully at Reeves in Tampa). He said "he could find 5 things wrong with a new car right now", which made me wonder what I was getting into. I asked him if I could drive to Reeves, and he insisted it was not safe, that they will give me a loaner, I asked about an oil change, and he said my car would be checked ???from head to toe." Did not get an estimate until the third day. The estimate was for $3975.21, and included ABS module box for $2117.14 (although Mr. Wilder told me that may not be the problem), front brakes pad only and replacement (yellow 4) at $355.02, drive belt replacement for $239.65, wiper blades replacement for $94.61, headlight switch for $536.46, shop charges of $52.57, taxes of $260.06, two diagnostic charges at $160 each, but did not address my request for trunk struts, radio volume knob check, oil change, or programming the new fob I had brought in. I was given a separate quote for $125 for the oil change, and $296 for the trunk strut replacement. I decided to take my car to Reeves since I was not comfortable with the quote, and I was asked to pay $343.47 for the estimate. I was not allowed to apply the $343.47 estimate charge to the struts or oil change because according to Mr. Wilder it was not part of the estimate. I asked to speak to a manager, and was told none were available -- all were in training. Incidentally, the multipoint check had not been done: fluids were not topped, tire pressure was not checked. I bought the OEM trunk struts at Advanced Auto Parts for less than $30/pair. The attendant replaced them for free in less than 5 minutes. Two rings need to be snapped off each strut using a flat screw driver, and then the replacement struts snap back on. I also purchased extreme weather premium wipers for $33/pair, which again the attendant snapped on my car for free in less than 3 minutes. However, when he replaced my wipers, he said my old ones were in good condition, and would not have needed changing. Update After writing this review, I was contacted by Ferman's General Manager, Mr. Bob Murray to discuss the situation. I visited the dealership and in the absence of Mr. Murray, spoke with the Assistant Manager, Mr, Karl Alvarez, who listened attentively to my concerns and introduced me to Mr. Brian Pelletier, Service Manager. Mr. Pelletier was very sympathetic, and asked for a chance to make things all right. He assigned my case to Ms. Jamie Annese, Assistant Service Manager and Kyle Silcox of the Gold Team worked on my car. They made all the necessary repairs: abs module, electric switch, drive belt, oil change, and fob activation (the new fob could not be programmed, but the old one seems to have been restored to its old glory) at a reasonable price. Ferman did right by me. Trust is something your can't buy. Thank you for restoring my car and my faith in you.
This was my first time ever purchasing a car, and I was quite nervous about it. I originally was interested in a used Outback, but after speaking with Taneeka Shetler over the phone regarding various pricing deals I decided to purchase new. After doing extensive research online I went into the dealership to test drive the 2019 Forester and Crosstrek. Mike Francis was quick to assist me, and listened to what I was looking for in a car. I had walked into the dealership fairly set on the Crosstrek, but after hearing my priorities and concerns Mike helped me decide on the smaller and more affordable Crosstrek. It was an absolutely no-pressure environment, and I felt that Mike thoroughly and completely answered any questions I had to ask. After I had made my decision and returned for the final purchase, both Mike and Allen Yingling made sure that I knew exactly what each signature and piece of paper was for, as well as my options for financing and payment. Allen thoroughly explained my protection and warranty options, and was happy to answer all of my questions (though he was so thorough, I didn't have many questions at all!) As a first-time car buyer I was very nervous, but I was put at ease the moment I began working with Mike and the New Motors team. I would certainly recommend them to family and friends, or for anyone looking for an informative, no-pressure dealership. Thank you!
by Steve M., "Car Enthusiast" from Brooksville, FL
November 6, 2018
4.8 (497 reviews)
On March 3rd of last year I purchased my first BMW from Reeves Import Motorcars. I test drove a CPO (2012) 128i and knew I had to have it. Sales Associate Paul Salisbury & Advisor Michael Khoury educated me on the advantages of owning a BMW and the test drive did the rest. Nothing drives like a BMW.
A recent experience in service was over and above the Reeves normal exceptional level. I asked my Service Representative Johnathan Weihman and the Service Manager Kevin Walker about some unusual wear on two spots of my Boston Leather Interior. Even though out of warranty they checked with BMW USA and replaced the parts - I was only responsible for the labor. A loaner car and a couple of days later my BMW was perfect again. From the purchase process to the outstanding service, Reeves makes it easy. They appreciate your investment in their product and treat you like family.
Love bringing my BMW here for service. They take great care of my car, are respectful of my time, and have a clean friendly waiting area with snack and coffee for me to wait in. Adam
My son found a car for me on the Rockville BMW website. I called and talked to Kevin who was very helpful, fair and knowledable. My son and I drove from Richmond VA to test drive the car. I ended up buying it and Kevin worked with me to allow an independent mechanic to inspect the car before purchase. I was able to drive it home that day! James was also fantastic and made the process very easy. Kevin followed up that evening to make sure we got home okay. I LOVE my new car!! (Any chance I can get a BMW t-shirt size large for my son for helping me find the car and driving 4hrs RT?? And for filling out this survey a second time since the first one didn't go through? 😊)
Katelyn made my experience at Gault amazing. She is very friendly and helpful and goes out of her way to make you comfortable. This is my 1st new car and katelyn made sure I got everything I wanted (and more) in a price range I could afford. Love my new car and love Gault! Love katelyn too!
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Carvana-Touchless Delivery To Your Home Review
Easy easy EASY way to buy a car!
by janders5511 from DealerRater.com
December 3, 2018
4.2 (5723 reviews)
My old car was my third minivan in 15 years. Now that my kids are older and leaving for college, I wanted something that could carry 6 or 7 passengers but was ... well... NOT a minivan. I did some research on late model used three-row SUVs, and found the 2017 Nissan Pathfinder. (My favorite of my three vans was a 2005 Nissan Quest, so choosing Nissan was easy for me.) Before I started browsing for cars, I applied for credit through Carvana, and was approved. Next, I entered in all of the information about the van I was trading for the Pathfinder. (Beware -- the trade-in amount is only good for 7 days, and it can change wildly in that time!) I was pleased with the trade amount, and it was great that I could shop for my new car and see my down payment and monthly payment for every car I viewed! My specifications were pretty clear -- AWD, less than 10,000 miles, and never a rental car. I found my dream car a few days later, and started the purchase process. It was quite smooth and the directions were very clear about what documents need to be uploaded. When I went to click on "finalize purchase" (or something like that), a red flag popped up...my trade-in value expired WHILE I WAS IN THE PROCESS OF CHECKING OUT! I got on chat with Carvana staff right away, and they were able to return the trade in value to NEARLY what it was before the expiration. This is something that needs to be addressed by Carvana -- once a customer is to a certain point in the process, those numbers need to be frozen. So we set a delivery time, and the Carvana rep was pretty much on time considering he was traveling 70 miles or so from the Chicago office. Everything was smooth -- signed a couple more papers, took my Pathfinder for a spin, Eric inspected my trade, and I left within 30 minutes with my new car. I would also like to add that I drove directly to my mechanic, so he could inspect the car and make sure I wasn't buying something with hidden damage. Mechanic said to me, "This car is perfect, like new." Just what I wanted to hear. Thanks Carvana! I am telling everyone I know about you guys. Good to work with you! Janet - 2017 Nissan Pathfinder
Car Show Experience, Chapman BMW on Camelback, No Pressure
by Ben from DealerRater.com
December 3, 2018
4.6 (1346 reviews)
So my wife and I decided our 18-year old BMW wagon was ready to be passed down and we had to replace it. Then our Small SUV broke down and we had to look at another car at the same time. We were looking to buy/lease two new cars. We were hoping for a BOGO, but couldn't find one. A friend recommended we speak with Craig Rusin. We went to BMW because our prior experience was 18-years great. When I arrived I asked for Craig and, lo and behold, I was talking with him. I explained I wanted to replace my SUV and possibly my wagon. He asked a few questions and we agreed to look at the X5 and the X3. Within 10 minutes we were in a parking lot test driving the X3. Craig's product knowledge made me feel like I was at The Phoenix Car Show which I attend each November. He explained the "Hold" feature and the benefit in traffic. Craig sat in the back seat and asked if he looked cramped. When I said "No," he replied, "and I am six-four!" I test drove the car on roads I drive every day so I could compare with my current cars. He sat quietly while I assessed the cabin's sounds and road noise (Virtually NONE). Craig had tremendous knowledge of the specifications (recommended tire pressure, the difference between SPORT mode and ECO-Pro mode gear ratios, and back seat size compared to the competition) and he never mentioned "Cup Holder" once - Thank you. He also was able to describe the various packages and told me if I built my car online he would find it or help with the ordering process. I said I needed to have my wife see the car and drive, so Craig told me his schedule and did not rush me to pick her up. He knew I was in the market and he did not rush my family's car buying process! I told him I was aware it was the end of the month and I was aware of the special deals that may expire and he never brought it up again as a reason to buy now. After my wife's test drive (both the X3 and X5) we selected a different X3 configuration and closed the deal with a different package and features at 9:55 PM. Seriously, 31-minutes later; I checked the clock (10:26 PM) as I drove the new X3 off the lot. We're loving our new X3 and highly recommend Craig Rusin and the whole Chapman BMW On Camelback team. Two days later, Caleb Spurlin (BMW Genius) walked me through how to actually use the X3. Two weeks later he emailed me and invited me to come in and clear up any questions or learn some tips and tricks. We liked our experience with Craig and his team so much we did it again the next day. Stay tuned...
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