Came into the Easterns in Alexandria looking for a SUV. Took a look at a few and finally we found the perfect one for us. All the options we could possibly ask for. I did not know they had 2018 vehicles! We worked out finance options and got a rate we were comfortable with. Definitely recommending people to go see Phillip at this location. Very nice salesman.
April 15, 2018
Amazing BMW for a daily driver! Love the car and how it rides is so nice! The premium package is the way to go! Turned in lease with 20K miles...absolutely perfect!
I went in to look at a car that was at this Alexandria location. Right from the beginning Habib Mehdi gave me a warm welcome and took great care of me. Habib was very knowledgeable about his cars and helped me feel very comfortable with the car. After assuring i was ready to move forward he handed me over to Hash Abbasi, Also another team member of this Alexandria location. Both these guys really took the time to make sure I was ready to go. I will always recommend this location to my friends and family. Awesome job guys, thanks for your help as always!
I had a great experience at BMW of Alexandria; i was referred by another prior customer to Osman Aberra after totaling my car - right after getting out of the hospital. I didn't even know i wanted a BMW but the customer serviceattention to my need and concern was stellar. They were mindful of my wallet, and helped ensure i wasnt making an impulsive purchase--but took the time to educate me on the merits of the cars without rushing me or making me feel pushed. Several emails, even more text messages and 2 test drives later....i took my new X2 home. Everyone there was awesome-polite, helpful, courteous and professional
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
Favorite Car I’ve owned!
by Jaronalexander from Austin, Texas
May 23, 2018
The car is just what everyone needs! It has the perfect amount of Power, unmatched quality, and I never worry about tomorrow! I will only buy BMW from now on!
The dealership it???s self and the staff working here are the best! Amazing help from all staff, even taking me to the bank to get the check.
Overall best choice I could have made
by KeithDunham from Wake Forest, NC
June 18, 2018
This car does not only have the classy look that I like but it also has very good gas mileage, comfortable on the inside, a great speaker system. Its performance is excellent. It drives more smooth than any other car I have ever driven and picks up speed well too. I would definitely recommend this vehicle.
We had a great, no pressure, experience with Matt and Mike. The price of the vehicle we purchased was priced competitively from the get go (we did weeks of online research) and they didn’t mind us getting the car inspected by an independent mechanic. One of the best car buying experiences I ever had!
Maria provided excellent customer service! She demonstrated and extraordinary ability to understand my needs without being ever making me feel pressured. She is very knowledgeable and extremely quick! She was extremely patient and helpful, and despite having to stay past showroom hours, made sure that the car was in perfect condition before I left. It was a pleasure working with Maria, I highly recommend her!
by E. from NY
November 24, 2018
If you need a small car with basic features - no camera, no park assist, no alarm, manually adjusted seats - this one is for you.
Suvin was exceptional. He was knowledgable and able to answer all of my questions. I was not pressured to purchase and I bought my car here as a result. Highly recommend asking for Suvin.
April 9, 2018
The ride is wonderful and did not face any issues with the vehicle except for one thing for such a high end vehicle the USB PORT HAS BEEN provided in wrong place. Long distance drive is wonderful and very smooth. Picks up the speed like cheetah. Only thing other than USB PORT LOCATION I did not like run flat tires. The never advise any customers to install continental run flat tires which does even lost for three months
Maria provides exceptional customer service. She would hear your needs and try to work with you accordingly and would provide support above and beyond to cater your needs. She would not pressure you to buy and she is very transparent with all the information which is very important. Maria is very welcoming and provides exceptional customer service that anyone would expect from top dealerships. I would highly recommend Maria as a go to person to anyone who is considering any vehicle at BMW of Rockville. I agree with all the other reviews and positive experience with Maria. Thanks much Maria - way to go!
I had a very good experience working with Maurice! He sent me lots of photos of the vehicle, inside and out! He sent me the paperwork in record time because I lived 14 hours away, he even handled the delivery process for me, I got my vehicle in two days! It was nice clean and neat. Maurice informed me that they for got to fill the gas tank before putting it on the trailer, and to let him know how much it costs to fill it up! I had nothing but a very good experience with this dealership, and my 2015 Lincoln Navigator L is beautiful and my family loves it!
I’ve been a BMW driver for about 3 years now and have been to numerous BMW dealerships. In my experience, all BMW dealerships hold themselves to the highest standards, but somehow Sterling has set themselves far apart from their counterparts.
Whether it’s walking into service or the showroom everyone recognizes me and remembers my name from previous engagements. It makes me feel very welcome and part of a family of BMW aficionados. Everyone is super friendly and is genuinely interested in what you have to say, whether it’s just small talk or business.
I’ve been going to Sterling for about 1 year now and I don’t think any dealership can compare in quality, customer service, and professionalism.
I would like to specifically mention:
Robert Graves, for his exceptional professionalism, knowledge, and salesmanship to get me into my brand new BMW M4, the ultimate driving machine.
Beaver Ho, for setting THE standard for all service providers with his professionalism and personal interest in ensuring I get the best quality and care.
Ash Soroushi, for making the finance process a breeze with how professional and knowledgeable he was. Extremely easy to understand every detail of the contract.
Matthew Tillman, for his expertise in the sales process.
Top notch car with style and reliability
by Artist/Photographer Kim from Cottleville, MO
May 24, 2018
I think this vehicle is great. It drives smooth, has plenty of zip and gets great gas mileage. It is an outstanding product and I recommend owning a BMW to anyone who appreciates a nice looking car and enjoys driving. I especially like the fact that you don't have to change the oil very often according to manufactured recommendations it is alot less frequent than other cars.
My wife purchased her dream car from Sterling and the staff rolled out the red carpet. I was extremely impressed by the level of service. It was a special day she’ll always remember.
Couldn't be more happier
by Lassya from Toledo
May 24, 2018
I believe I got the BMW for a great deal. The car is very well maintained and looks amazing. When I went for a test drive, I knew for sure that I am going to buy it. Now I own it and I am really happy about it.
I traveled from Nashville, TN to Sterling, VA to buy my BMW 740 LI from Felix Bighem. The customer service I received was top of the line and I am extremely happy with my purchase.
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