Unreal! Bob Smith BMW in Calabasas led by Wayne Lewis, Katherine and Tim Smith elevation customer service to an new level. A fun, personal experience that netted a beautiful BMW vehicle.
Every member of their team from Amir in finance to Justin in technology patiently raised the excitement of a new car purchase to an extraordinarily high level. They surpass Concierge service for sure!
We are now lifelong customers
World class service ! This is an example for all other BMW dealers should be follow. Everyone was very friendly and courteous. Especially Chris Smith, he is very helpful and patient with me. Thank you, I would recommend everyone to come to Rusnak BMW (Thousand Oaks).
Car serviced promptly last Saturday. However, I was not informed that service could not be done on computer update on Saturday. need to come back. Also could not fix my entertainment center to add Pandora. Requires second trip. Perhaps when making appts on Saturday have receptionist advise customers that it is LIMITED service on Saturdays. Thank you,.
Mickey was our sales person and he was wonderful from the first time we met until the deal was completed. Great new car for my wife at a price I like. Mickey is the guy to go to if you are thinking about buying a new car. Thank you again Mickey for a great deal and a fast one as well.
Professional and friendly atmosphere. My salesperson, Jimmie Miller was top shelf, extremely accommodating and knowledgeable. Made the buying experience pleasurable. I would definitely recommend Steve Thomas BMW.
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