First I got internet salesman, then when I arrived at the dealership I was referred to another salesman. I was told the car was not at dealership.....then after I bought the car and finished with the finance office, I never saw
the salesman again to congratulate me nor to instruct on new vehicle!!!
This dealership was honest and up front with me. I was interested in a truck. I sent a email about it, they responded very quickly and seemed interested in assisting. Before I got to the dealer the truck was sold. No problem with that. Someone got their first. What I liked is the dealer let me know before making a 80 mile drive the truck was gone. I recommend this place.
My sunroof shade got stuck open. I brought it into Irvine BMW to have it serviced. I was given a nice 430 Grand Coupe while the repairs were being completed. It was a complex repair, but Richard kept me updated throughout and although my shade was out of warranty, Irvine BMW went to bat for me and convinced BMW to cover the repair. Very satisfied with the professionalism and service.
Jason DeMond is one of my favorite people! This is the second BMW we have purchased from Jason due to his courteous professionalism. He's a pleasure to work with and is a problem solver extraordinaire. I highly recommend dealing with Jason DeMond for your next BMW purchase. Also want to recognize Vicky who is extremely knowledgeable and walked me through every detail of my new ride in an engaging way.
This review is for sales. I live in Northern California but found a car that was optioned the way that I wanted at Sterling. I started an online chat and reached Joseph, the internet sales manager. He was an exceptional sales person throughout the entire experience. We quickly got to a very good price with no pressure or haggling and he walked me through all of my lease options. I really appreciated that as it was my first lease. Joseph was very responsive to all of my questions and requests and never hesitated to provide excellent service. He arranged for transport of my car and even came in early to personally ensure everything went smoothly. I cannot recommend him highly enough. Awesome experience
I can't say enough good things about Tina Swistak at Sterling BMW. I just picked up my BMW in Munich through European Delivery and Tina's service from start to finish was flawless. Tina made the shopping, negotiating, and order/delivery process incredibly pleasant and easy while being extremely competitive with pricing. This is my third BMW from Tina and I have referred several friends and family to her. In fact, I had a close friend of mine join me when I went to sign my paperwork who ended up purchasing a car that day from Tina as well! If you value your time and money, contact Tina and see what she can do for you. I think you'll be pleasantly surprised! A big kudos and THANK YOU to Tina!
I purchased i3 REX through Brandon Kim, and it was a great experience. Finalizing the deal took a long time but he stuck around to make sure everything was all set and done. I highly recommend if you are in the market for a new BMW and live in OC area.
I called in to see if they had a 428i available I talked to Brandon Kim and he was very helpful in finding the exact color I wanted. I made an appointment with him and when I came in the staff at Irvine bmw were all helpful starting from the sales person to the general manager to the finance department. I am glad I chose Irvine bmw I went to look at the same car at McKenna bmw and the salesperson and manager were very rude. I recommend Irvine bmw if your looking to purchase a bmw it was a quick process leasing the car.
Andrew Einhorn was great, made our buying experience very simple. We went online, saw the car we want and within minutes he reached out to us and we bought the car within 2 hours from contact! I would recommend Irvine BMW and Andrew Einhorn to everyone!!! Thanks Andrew, we are enjoying our new 2015 328 !!!
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