2016 BMW X5M Purchase at BMW of Catonsville
November 5, 2018
I originally ordered my 2016 X5M through another dealership, but shortly after the order was placed, the salespersons behavior changed for the worse and I opted to abandon that order and try again at the top-rated dealership in Maryland. I was immediately impressed with the customer service, the ease of purchase, and the personal feel to the process that BMW of Catonsville offers. Joe Rivera was my salesperson and he is incredible at his job. Joe always had time for me and my questions. He walked me through the ordering process, showed me the different options, made personal recommendations, and thoroughly explained each step of the process to me. He also volunteered the Service Center Delivery option to me, which I couldn???t make work due to my schedule. Throughout the process, Joe kept me informed. He quickly tracked down information when I had questions, and constantly kept me updated on my build status. When my vehicle was ready, Joe explained the shipping and delivery process, and when my X5M arrived Joe had everything in order (paperwork, service department, accessories, etc...). I especially appreciate that after my purchase, Joe still wants to be my point man and have me run all BMW-related needs (service, winter tire purchases, etc..) through him. I???m not kidding when I say he is my personal concierge at BMW of Catonsville. Manny, the dealership manager, is another star here. This dealership truly cares about customer service and the customer experience. Joe and Manny helped me with my vehicle choices and saved me, through their advice and experience, from several ordering mistakes . Manny always checked in to make sure I was happy with the service and always offered himself to be available if I ever needed anything. I am completely happy and satisfied with my salesperson, Joe Rivera, manager Manny, and the entire service department, especially my service manager, Neil Taylor. The service department runs like a well-oiled machine. You drive in, inspect the vehicle, sign a few documents, inspect your loaner, and out you go. Pick up is the reverse of this. Fast, efficient, and with a smile! And my X5M? Wow, I smile every day I drive this vehicle. She growls, she lunges, she is so stable and nimble...and boy does she move! Thank you Joe! Thank you Manny! You run a first class operation. I am thankful to have had you be part of my BMW X5M ordering and purchase process and look forward to continuing to work with you in the future. Well done!