Derek is a very good and consciencious client facing person. He helped to address the issue, offered options and alternatives and ultimately helped the situation come to a good conclusion.
Worst car I've ever driven!!
by DaraDC from Vienna, VA
November 17, 2018
Getting this car back in jun of 2016 as a brand new lease from BMW of Fairfax, I've been in the service department almost every 2 weeks. I had an accident due to a brake failure, the A/C broke down after 3 weeks of picking up the car, and so far the dealership has changed 4 set of the whole brake system. NOT A RELIABLE CAR AT ALL. Looks are good, Quality is HORRIBLE?!
My recent experience with the service department was outstanding. From the cheery greeter, to comfy waiting room, to the professional and knowledgeable service rep Fernando .... outstanding. Fernando went over and above to correct my vehicle???s issues and I could not have asked for a better experience! Thank you ! He kept me informed of the progress, made sure I understood the issues, took his time to explain things and was a pleasure to work with. I could not have asked for a better experience... Job Very Well Done!
Most reliable car I’ve owned
by MariaH45 from Fresno Can’t
July 31, 2018
This experience purchasing a car with Fresno BMW was so simple and amazing. Radford was so helpful and friendly! Highly recommend to anyone who wants to upgrade to a BMW!
I have always been customer service oriented and the amazing thing, I can say, is that every person on your staff got an excellent review. Our Sales person Wil Bean was very informative and stayed with us until we left the lot with our new car, very impressive.. Chad was so helpful with the technology piece and so friendly. Matt Merlino absolutely wonderful and spent a lot of time with my husband. There were 2 young adults at the concierge, unbelievable customer service, so friendly and helpful.. As we walked around, everyone was courteous always asking if we needed anything. I love my car and as far as I am concerned will be very loyal to BMW. You all deserve an award and should be recognized for exceptional customer service. Our finance guy was also very good.
The best stylish car I ever owned!
by Kentheactor from Orlando
June 3, 2018
One of the most spectacular vehicles I’ve owned. Perfect drive, great interior, great performance! I most definitely will recommend this to my friends, family, and coworkers.
Fernando is the best service representative I???ve ever had. Will remain loyal! Thanks for always providing me with the best possible service. X x
Best car i’ve drove in these days.
by Sportsfan from Scottsdale,Az
April 7, 2018
This is the perfect car for nice performance and good drive experience. Best car ever. I use this for daily commute and nice to drive for long drive.
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