November 5, 2018
My fiance and I had been looking for a cross-over all day in the east end of the county. We were very impressed by the Lexus RX350, but decided to hold off in buying one that day. My fiance decided to call DCH Lexus of Oxnard to see if they had any RX350 F-Sports in stock. He was connected to Antonio who went out of his way (over the phone) to help assist us; calling us back with stock info multiple times. He actually found an RX450h for us, which we were unable to find anywhere else. We immediately drove down there to look at it. Antonio was wonderful throughout the whole process. Once we decided that we were interested in purchasing the car, we referred to the sales manager, Denis, he was also very accommodating. The customer service at this dealer is unlike any other dealership I have seen-It is wonderful! They really work with you and want you to be happy. After we agreed on a deal, we were transferred to Mark for processing. Another great experience!! All the staff were wonderful and we ended our experience with Antonio taking pictures of us with our new car. I highly recommend this dealer--we drove all the way from Simi to go here, and would do it again! Thank you DCH Lexus of Oxnard!! We have the perfect car for our future family!!