by Judy extremely happy customer from King of Prussia, PA
October 26, 2018
The best car buying experience ever. I ordered a white 2019 X3 and when it was already 3 weeks into production I decided I wanted to change the color to black. The dealership said no problem as we will put it in the showroom and we will sell it anyway. Next my car came in with the right color but incorrect trim. Again they stood behind their mistake and said no problem. They ordered me in a fresh vehicle and I received it within 3 weeks. My old car had depreciated in the process however both Mark K. my salesman and Nick D. the sales manager stood behind their word and worked everything out, gave me the same trade-in value and made sure they stood by the numbers originally quoted! They made the whole buying process extremely easy and their BMW genius Safe is amazing as well and spent a lot of time with me going over the vehicle. I am in love with my new car and will be purchasing many more BMW's in my future and I will never look elsewhere! You will leave this dealership knowing that you made the right choice as they are honest, trustworthy and have integrity! Thanks again to everyone at mainline BMW!
I can???t say enough about Ashley and Tim at Princeton BMW. They went beyond out of their way to help me with an emergency situatio. I didn???t have to wait long at all (without an appointment) to handle my situation. They are extremely professional and very helpful. I highly recommend them for everything.
worked with Alex Edgar and Craig Brauer, they are super helpful. This is our first stop for shopping a new bmw x5. it only took a morning to finish everything, and drive the new car back home. highly recommended. however, i could only give a 4 star for dealership. it is because of Jowel Ahmed. He was doing paper work for us. But he was trying to play some trick on us. he misleaded us to purchase some unnecessary maintenance coverage. and he did not provide us enough coverage policy information. After gettting back home, we talked with our friends with bmw, just figure it out. The coverage on brake and belt is very unlikely to be useful for the first three years of the bmw X5. And this coverage can be cancelled within certain time window. Jowel never mentioned the cancellation policy to us. overall, princeton bmw is a great place for shopping bmw. their front desk are very helpful, but need be careful for their back office guys .
Went to the dealership to browse and met Carl and he was such a great guy who was very resourceful. He was not pushy or inpatient, it was like he placed himself in my shoes and offered me all information I needed to make my decision. I'm loving my 4 series, very pleased with my purchase.
I go to Princeton BMW to get the car I love to drive
by Spyder from DealerRater.com
September 11, 2018
I used to shop elsewhere. I visited Princeton BMW for the first time, this summer. I met with a wonderful gentleman, let him know what I was looking for and Carl Prince made my 'M' dreams happen!! Go see him if you're into BMW's!
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
Carl is an intelligent sales man who introduced me to an amazing 3 series that i fell in love with. I would reccomend Carl to anyone as well as his manager Danny. Princeton BMW is a fantastic dealership in every way.
Carl is very professional and extremely patient with us. He is very knowledgable and made sure to explain us all the Technical details in the comparison of different Models. Its very easy to talk to Carl and I would definitely visit Princeton BMW again for my next purchase.
my sales person Donna McLaughan was very helpful and the result was I purchased a used 2012 mini cooper in very very clean and good running condition. I was very satisfied with the results and how comfortable the staff made me feel
I had an outstanding experience buying my first BMW. I was nervous about the trade in process and finding the right vehicle for me. Tom Lewis and Kasey Crivaro did a great job of explaining the process to me and helping me make the right selection. Tom spent a lot of time working with me to ensure I got the most for my trade and was able to help me get out of a lease with another manufacture. I am very excited about my CPO 535i. Great folks over at BMW of Mt. Laurel.
Arie and all the staff were incredible. Arie was an absolute pleasure to talk to and work with. He made my wife and I feel like we were his most important and only customer. My wife and I are not easily impressed and this car purchase was the most enjoyable and trouble free we've ever experienced. Bmw of Mt Laurel will be are first choice for our future purchases. Thank you.
As always, quality of work was impeccable and the customer service was flawless. Cannot imagine dealing with another dealership. The performance division at Thompson is unlike anything offered by any BMW Dealership.
Just left BMW of the Main Line for yet another Seamless Service Visit! I Applaud them for the Insite in hiring Top Notch service minded Staff. My Service Agent, Bill Sampson is the reason I am and will always be a loyal BMW of the Main Line Customer! This guy not only "Gets It" he makes each and every client his Priority! I'm in a Successful Service Business and I can honestly say I learn a lot from watching this guy! Kid Glove Customer Service!! And the Car Wash at the End of each Service, Brilliant!!
See you Soon,
I could not have been more happier with my experience at this dealership. I found a pre-owned BMW 328i with low miles and a clean carfax report. It was a simple buying experience. I did most of the process before I even went to the dealership. This was my first time at this dealership and it was beautiful. Multi level with elevators so I didn't even have to walk up the steps. This was a huge benefit with my bad back and knees. Lastly, the general manager, Joe Serock even came out and said hello. All in all, great experience and I'd recommend this store to anyone I know. Thanks again, Ian
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
The information on vehicles provided in this service is supplied by the seller or other third
parties; Cars.com is not responsible for the accuracy of such information. Cars.com provides
service and materials without representations or warranties of any kind, either expressed or
See our terms of service for more details.