My Jaguar came from another dealer. This was its first service and I was concerned about servicing at a different dealer. I was delighted to find the service advisor, Joe Simoules, took time to explain the Jaguar warranty and service programs and provided advice on a few use items. Everyone there was welcoming and helpful.
Worked with Andy Alexis Sr. on a 328i I found online. Had a poor experience at a dealership closer to home but drove 40 miles from Towson and would do it again. Great Experience. Thanks Andy
Car serviced quickly
by Robert Philpot from West Hempstead
January 10, 2019
Great place to service your car! I was greeted immediately when I pulled into the service area, the Service Advisors were very knowledgable and courteous. Thanks to Manager Farhan mirza for getting the car serviced quickly.
The waiting room was very comfortable with complimentary WIFI and good coffee. The checkout was seamless too, helped me take care of the payment quickly and I was on my way. Good Job to certified select motors.. All the staff were very friendly!
This is one of the best experience I had at a dealership. Would definitely come back!
I first off want to start off by Saying Max Moyer who works in sales is the real deal convinced me to switching to BMW from Lexus he is the most detailed and knowledgeable about BMW cars and does everything to make the process of buying a car quick in easy I spent a total of 2 hours buying my car. The car looks amazing and I am so happy for the price I got it at. Thank you Max and BMW of Silver Spring
This is one of the best experience
by James Jackson from West Hempstead
January 10, 2019
Had just got my car totaled. Decided to look online for cars. After deciding on a car I came to their site and asked if a certain car was available. Farhan mirza quickly responded and helped me out. I did the same to another dealership and only got automated responses. Personal service is what I like! And if that's what your looking for, come shop here! The entire staff is really nice! Overall a quick, easy, and great car buying experience. Thank you Farhan mirza you took the pain out of buying a car!
BMW of Silver Spring is a top notch facility with excellent client advisors. I had an awesome experience working with Lonnie Overby. He was honest, accommodating, and worked hard to get me into the car of my dreams. If you’re interested in a BMW and want a pressure-free buying experience, ask for Lonnie.
by Les Jones from West Hempstead
January 10, 2019
Great job! Farhan mirza was very helpful and we enjoyed the whole experience. We came all the way from Boise Idaho to buy a car here, and would do the same again.
My overall experience at the BMW Silver Spring, MD dealership was exceptional, professional, pleasant and courteous. My salesperson, Karen, is outstanding. Karen was attentive to my needs, diligent is assisting me with my finance options and providing me with access to additional funds to offset my monthly payments. Karen was both professional and courteous. It was a pleasure working with her and I plan to work with her again in purchasing my next BMW.
I went in to look at a car that was at this Alexandria location. Right from the beginning Habib Mehdi gave me a warm welcome and took great care of me. Habib was very knowledgeable about his cars and helped me feel very comfortable with the car. After assuring i was ready to move forward he handed me over to Hash Abbasi, Also another team member of this Alexandria location. Both these guys really took the time to make sure I was ready to go. I will always recommend this location to my friends and family. Awesome job guys, thanks for your help as always!
I’ve been a BMW driver for about 3 years now and have been to numerous BMW dealerships. In my experience, all BMW dealerships hold themselves to the highest standards, but somehow Sterling has set themselves far apart from their counterparts.
Whether it’s walking into service or the showroom everyone recognizes me and remembers my name from previous engagements. It makes me feel very welcome and part of a family of BMW aficionados. Everyone is super friendly and is genuinely interested in what you have to say, whether it’s just small talk or business.
I’ve been going to Sterling for about 1 year now and I don’t think any dealership can compare in quality, customer service, and professionalism.
I would like to specifically mention:
Robert Graves, for his exceptional professionalism, knowledge, and salesmanship to get me into my brand new BMW M4, the ultimate driving machine.
Beaver Ho, for setting THE standard for all service providers with his professionalism and personal interest in ensuring I get the best quality and care.
Ash Soroushi, for making the finance process a breeze with how professional and knowledgeable he was. Extremely easy to understand every detail of the contract.
Matthew Tillman, for his expertise in the sales process.
This is a great place
by Vincent Hahn from West Hempstead
January 10, 2019
This is a great place to buy a car I came in and this guy name manager Farhan mirza! This guy was great. He helped me with the paper work and made sure the process went smoothly and made sure I was taken care of to the end until I walked away with my keys in my hands. I still text him to bother him on some questions and he always gets back to me. I'm soon taking my daughter to get her car.
I traveled from Nashville, TN to Sterling, VA to buy my BMW 740 LI from Felix Bighem. The customer service I received was top of the line and I am extremely happy with my purchase.
by Rita Timco from West Hempstead
December 27, 2018
There are plenty of cars of the manufacturers and models that we were looking for. Nice staff to answer all the questions we had. Finance sorted with ease and pick up with no delay. Highly recommended!!
True professionalism and great accessibility. I was treated with class and all salesmen were knowledgeable of their vehicles and the competition. I have bought several vehicles in the past but BMW of Sterling goes way beyond the limits.
by Jaime Garcia from West Hempstead
December 27, 2018
Very impressed with the whole process, from the excellent website to the organisation of the test drive and purchase to the helpful,professional and friendly staff. Appreciated the time to make a choice without being pressured. Excellent service throught the transaction from all the staff.
Took our X5 in for service and had the pleasure of meeting Beaver Ho, could not be happier and more pleased with the customer service he provided my wife and I. The whole experience left us in awe as it’s hard to find service like what he provided us nowadays. Will definitely be going back for future service.
Very good condition
by West Hempstead from David Schindler
December 27, 2018
A great customer service with lovely staff. All makes of cars to look at with all in very good condition. Finance sorted with ease and pick up with no delay. Overall a very good service and happy with my car.
I enjoy coming to see my buddy Beaver Ho! He is honest and straightforward when it comes to me and my car. I drive an X5 50i. I have had numerous issues that another dealer seemed to push aside fixing and the first time I brought my car to Beaver the issue was fixed. I have brought my car into BMW of Sterling numerous times and have had nothing but a pleasurable experience with Beaver. Both my husband and I are very pleased with Beavers professionalism and friendliness. Thank you Beaver!!! You are my hero!!!
Very helpful and knowledgeable
by Melvin Katragos from West Hempstead
December 27, 2018
Very helpful and knowledgeable staff! With dozens of brands and hundreds of models available, this is the best place to find your dream car. Very efficient service and everybody was so lovely and helpful
I dropped my BMW 2004 X5 off yesterday 11/29/2018 for brake and oil services. I made an appoint online, it was easy. My service advisor Beaver Ho called me 45 minutes prior to the scheduled appointment to confirm that I was coming and told me that he will have the loaner car ready for me. Beaver also was the service advisor for my 2011 335is airbag recall repair, he also was very good with communication at that time as of this time. It is great to have a service advisor who is dependable and has good BMW knowledge and communication skill. I will definitely bring my BMW to Sterling BMW for my future service.
by Reza from Elk Grove, Ca
December 24, 2018
Best driving experience. I enjoy driving this car everyday it has very good handling and at the same time very comfortable and smooth. I feel very safe while driving my BMW.
Andrii Bedratenko helped me find a car that I wanted and provided an easy buying experience. He kept me informed of new inventory throughout the buying process until I found a car that matched my needs. Car purchase was quick and easy.
I was very pleased with my visit at BMW of sterling. I needed to just get general service done on my car, but i wasnt too sure of another issue that i was having. I was greeted when i walked in and my service adviser Carlos Martell helped me with finding what was wrong. He offered me a shuttle in case i needed to go anywhere during my repair and service and came back to update me regularly on where they were with in the process. I was very satisfied with the whole process, i will for sure be returning to this dealer and i highly recommend Carlos as service adviser.
We’ve been customers since shortly after the dealership opened in 2003. The reason we keep coming back is that we get a fair price along with reliable and responsive service. In particular, our Service Advisor, Beaver Ho, is professional in his demeanor, knowledgeable about the vehicle and BMW’s offerings, and uses that knowledge to help you avoid unpleasant surprises. Best of all, if you have a problem, he’ll find a way to work you in to the schedule.
I had a great experience at BMW of Alexandria; i was referred by another prior customer to Osman Aberra after totaling my car - right after getting out of the hospital. I didn't even know i wanted a BMW but the customer serviceattention to my need and concern was stellar. They were mindful of my wallet, and helped ensure i wasnt making an impulsive purchase--but took the time to educate me on the merits of the cars without rushing me or making me feel pushed. Several emails, even more text messages and 2 test drives later....i took my new X2 home. Everyone there was awesome-polite, helpful, courteous and professional
We are bought a bmvx4 last weekend! Our salesman advisor NABIL helped us a lot ! We never forget you NABIL! And dealership they are friendly and good people All i can say if you need to car just go there and ask them what you want! They take care of you well!
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