I was so blown away by the Wilson Grace, who contacted me after I purchased my new X4.
I honestly enjoyed the hour he spent with me going over my car. He was patient and understanding and he made me very comfortable with all the new features.
I have never had such a pleasant experience in all my years owning a new car.
Thanks for having such a helpful person especially after the deal is done.
by Reza from Elk Grove, Ca
December 24, 2018
Best driving experience. I enjoy driving this car everyday it has very good handling and at the same time very comfortable and smooth. I feel very safe while driving my BMW.
I have always had a good experience with the Service Dept. at BMW of Morristown. Alan Carpini is wonderful! He is extremely courteous, knowledgeable and efficient. He has always taken good care of my car, and advises me on what is really required to be done. I feel very secure working with him. Thanks Alan!
I just ordered a 440xi from BMW of Morristown. Mark Carvalho in Sales is awesome! He patiently helped me decide whether to buy my current 435xi or order a new one. He explained all aspects of the process, with expertise and experience. I'm very happy with the end result. Thank you Mark!!!
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
This is one of the best experience
by James Jackson from West Hempstead
January 10, 2019
Had just got my car totaled. Decided to look online for cars. After deciding on a car I came to their site and asked if a certain car was available. Farhan mirza quickly responded and helped me out. I did the same to another dealership and only got automated responses. Personal service is what I like! And if that's what your looking for, come shop here! The entire staff is really nice! Overall a quick, easy, and great car buying experience. Thank you Farhan mirza you took the pain out of buying a car!
I have leased a new 2016 M235i from Morristown BMW. This is the third BMW I have leased from this dealership (previously a 540i Sport and a 128i with the M package) and my wife is currently driving her fourth X3 and looking forward to leasing another in Feb. 2017 when her current lease ends. It is obvious that we are loyal to this dealership due to their attention and great service. I should mention that there is a BMW dealership which is closer to our residence (BMW of Bridgewater). That being said, I want to lay out an issue with this most recent transaction. I ordered my M235i with the limited slip differential. The official BMW USA website states that the car comes standard with performance tires, mixed size, non-runflat. The run flats are a no cost option which I did not select. I intended to purchase an inflatable spare that I could throw in the trunk when necessary - one is described in the owners manual (another option would be to upgrade to run flats with performance specs - also described in the owners manual). In addition, the runflat option comes with engine speed limitation as well. I did not want these options. Although I will not race the car, I intended to attend Octoberfest and run the car on a track with an instructor to better understand the limits and nuances of the (BMW) driving experience. I will not be allowed on some tracks with non performance tires, thus the car is not meeting my expectations from that standpoint. Let me say that otherwise the car is was delivered in excellent condition and drives very well on public roads - something I have always found with my BMW's. The car came with an interior which was different than the one I ordered, but I was called immediately to make sure it was acceptable (it was). It has also come with the runflat option (including the speed limiter). I never would have put the money into the limited slip differential and then opted for the run flat package. I called my sales person and we are to meet and discuss options, and it is my hope that these problems will be dealt with accordingly. I have every reason to believe that this issue will be handled to my satisfaction. However, I have never had any real issue before, so this is new "territory" for me. If allowed, I will follow up with a future communication.
Nitin from Open Road BMW made deciding and leasing BMW X5 very easy for us. He was able to address all of our concerns and get the car we wanted. He was very prompt in reply to emails and phone calls. More importantly, I did not have to negotiate much - he gave me the best price and no other dealer was able to match it. Nitin worked with me to get the most of eligible program.
If you're in the market for a BMW be sure to ask for Nitin.
I plan to purchase my 2nd vehicle also through Nitin and the team at Open Road.
Thank you Nitin!!
This is my second time of having the pleasure of dealing with Manjula. She's knowledgeable, helpful, and sincere. We needed an upgrade for our 17-year-old son, she treated him with such respect, he will be a lifelong customer of Bridgewater BMW. Thank You Manjula, it is truly appreciated!
Very helpful and knowledgeable
by Melvin Katragos from West Hempstead
December 27, 2018
Very helpful and knowledgeable staff! With dozens of brands and hundreds of models available, this is the best place to find your dream car. Very efficient service and everybody was so lovely and helpful
The staff at Park Ave BMW is outstanding. Andy made this purchase easy. Matt and Jack made the pick up of the vehicle an easy experience. Andy is one of the best sales people I have ever dealt with. No nonsense, you buy the vehicle you want, not what they want you to buy! I strongly recommend this dealership! A note to all, please purchase the GAP insurance, this is one of the most important decisions when signing the papers. Do not get caught short insurance wise, by not protecting yourself!
Car serviced quickly
by Robert Philpot from West Hempstead
January 10, 2019
Great place to service your car! I was greeted immediately when I pulled into the service area, the Service Advisors were very knowledgable and courteous. Thanks to Manager Farhan mirza for getting the car serviced quickly.
The waiting room was very comfortable with complimentary WIFI and good coffee. The checkout was seamless too, helped me take care of the payment quickly and I was on my way. Good Job to certified select motors.. All the staff were very friendly!
This is one of the best experience I had at a dealership. Would definitely come back!
Park Ave BMW, Victor & Jack made this the easiest car buying experience I have ever had. I called to see if a car was still available and by the time i arrived Victor had the car right up front waiting for me to look at. Thank you for your exceptional customer service!
by Jaime Garcia from West Hempstead
December 27, 2018
Very impressed with the whole process, from the excellent website to the organisation of the test drive and purchase to the helpful,professional and friendly staff. Appreciated the time to make a choice without being pressured. Excellent service throught the transaction from all the staff.
For those who find the purchasing or leasing of a car to be a euphoric experience - your DNA warrants inspection. Mere mortals such as myself, find car acquisition to be as stressful as waiting for one's accountant to determine overdue tax payments. Well, at Park Avenue BMW, my leasing of a BMW was pleasantly stress-free. I attribute the foregoing to having been handled with great patience and without stereotypic "sales pushiness" by Mike Smeraglia, Sales Manager & John Delgado, Sales Consultant. I believe it is important to note, that I leased one of the most inexpensive BMW vehicles. Notwithstanding, I was treated with dignity and respect from the moment I was greeted at the front door. Perhaps, of added interest, visiting with their competitors for lower pricing will invariably be an effort in futility - they truly are unmatched. Martin Weinstein Retired Superintendent of Schools
Very good condition
by West Hempstead from David Schindler
December 27, 2018
A great customer service with lovely staff. All makes of cars to look at with all in very good condition. Finance sorted with ease and pick up with no delay. Overall a very good service and happy with my car.
Eric Shuster is a pleasure to work with. He is very transparent and helpful in structuring a fair deal. His attention to detail and post sale follow up is great. I would highly recommend working with Eric on your next car transaction.
Sabit got me into the car of my dreams. This is my first BMW and I was nervous about the costs, understanding the new tech, etc. Sabit found the perfect car for my needs and my budget and made it all so seamless. Nothing was complicated or out of my understanding. And, BMW treats you so well. Park Ave was great and they take the time to ensure you love the car and feel comfortable in it. I'm so happy I'm in the BMW family!
For those who find the purchasing or leasing of a car to be a euphoric experience - your DNA warrants inspection. Mere mortals such as myself, find car acquisition to be as stressful as waiting for one's accountant to determine overdue tax payments. Well, at Park Avenue BMW, my leasing of a BMW was pleasantly stress-free. I attribute the foregoing to having been handled with great patience and without stereotypic "sales pushiness" by John Delgado, Sales Consultant. I believe it is important to note, that I leased one of the most inexpensive BMW vehicles. Notwithstanding, I was treated with dignity and respect from the moment I was greeted at the front door. Perhaps, of added interest, visiting with their competitors for lower pricing will invariably be an effort in futility - they truly are unmatched. Martin Weinstein Retired Superintendent of Schools
The sales ladies, Shirley Chen and Priscilla Tsun are excellent! They are very professional and explained everything very patiently! This is my best experience to buy a new car, and I will definitely refer them to my friends. I am glad that BMW have them as their employees!
This is a great place
by Vincent Hahn from West Hempstead
January 10, 2019
This is a great place to buy a car I came in and this guy name manager Farhan mirza! This guy was great. He helped me with the paper work and made sure the process went smoothly and made sure I was taken care of to the end until I walked away with my keys in my hands. I still text him to bother him on some questions and he always gets back to me. I'm soon taking my daughter to get her car.
Priscilla and Shirley are very friendly, we came in one Saturday and never got a hello welcome to bmw... we came across these two who came up to us and asked if we needed help. We were about to leave but thank god for these two ladies!! Had a great experience and became very good friends!
The salesman was very knowledgeable
by Clyde Hester from West Hempstead
December 27, 2018
Very big choice of cars. No pressure sales. Prices cheaper than the other dealers. The salesman was very knowledgeable. 5/5. Finance sorted with ease and pick up with no delay. Highly recommended!!
By far the best experience from Shirley and Priscilla. Very helpful and very quick. Very straightforward and they spent a lot of time with me
by Rita Timco from West Hempstead
December 27, 2018
There are plenty of cars of the manufacturers and models that we were looking for. Nice staff to answer all the questions we had. Finance sorted with ease and pick up with no delay. Highly recommended!!
I would like to give Larry Stokes from BMW of Morristown a big thank you he made my decision to purchase another BMW much easier his professionalism was outstanding he was patient, kind an really helpful I've been to many dealerships an came across many salesmen an no dealership or salesman met Larry stokes standards Larry Stokes Rock!!!!
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