Service department at Carmax superceded my expectations! Called to have a service done on my Nissan and they were able to accommodate my tight schedule even though they did explain their schedules were tight as well. The amount of time I waited was far less than any dealer I've ever been to, and Dave in the service department greeted me by name and wore a smile until I left! They even washed my car for me and let me know if there was anything I needed to not hesitate to give them a call.
Friendly staff, excellent service. Worth the trip!
by Keenan Nale from Moncks Corner, SC
May 27, 2018
Had a really good experience at Berkeley Ford. Mark was my salesman and the sales manager was Stanley. Both id a fantastic job getting me more than i could ask for. every one there was very nice and professional. I've visited most dealerships in Charleston, and this one was by far the best customer experience. It felt like a family bushiness, not a large dealership.
The young lady that assisted me with check in was professional and friendly. I was a little disappointed by amount of time it took to wait. I was told at check-in it would take 1hour to an hour and a half.
I checked in a few minutes after 11 and my car wasn't ready until 1:30.
This team went above and beyond to work with me and meet my needs. In addition, they did it with positive attitudes and smiles on their faces. Everyone involved from the 2 salesmen, the finance manager & the pre-owned manager exceeded my expectations by far. I would happily go back to them for my next purchase and will advise family and friends to do the same.
I spent all day with my wife going to dealerships after dealerships.It was not a pleasant experience until we pulled into Payless car sales, and was treated professionally by Brandon who listened to us instead of talk talk talk. The first car he showed us was exactly what we said we were looking for. The price was great and we love the car. Thank you Brandon.
I have used this dealership for more than 20 years. Always great service!
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