When we walked into the showroom we were greeted By Devin in a very respectful manner. He has outstanding customer service, knows his product and did not put any pressure on us. He made us feel welcome and worked very had to get us what we wanted and make sure we were happy. If you want to work with someone that listens and understands what you want, Devin is your man. Been buying cars for over 50 years, best salesperson I ever met. Go see him and you will have a wonderful experience.
No pressure process, Ritchie responded to my inquiries very fast and professional. Good value on the car with fair trade in assessment and clear with answering my questions. Title transfer and financing process was as painless and fast as possible, would definitely shop here again.
Our car buying process went extremely smooth. Richie was wonderful. He was not pushy and responded promptly to my call regarding the vehicle we were interested in. We are extremely happy with our purchase. Came from Baltimore, Md.
I agree with the other reviews, no pressure sales team! In fact we found exactly what we were looking for right before going out of town. Ritchie has no problem holding it for us. Notary next door made the buying experience easy.
I don't review a lot, but I have to mention the service I received from Jeff Ludwig. When I bought my 2013 Audi S4 APR Stage II, back in 2015, Jeff helped me and even sent me videos of the car since I was buying from Illinois. He also held the car with a modest downpayment for me.
Unfortunately my mechanic stole some of the upgrades off of my car when it was in for my last service. Since Manheim did the upgrade I had no paperwork. I searched my email, called Manheim, Jeff still worked there, and had me all the paperwork I needed to support my claim in 2 hours. If that isn't after sales support I don't know what is. Being able to count on a guy several states away, years after the fact, is the type of person I would want to work with if I were you.
To management: Please give Jeff a raise.
Mr. Jim Munsey as stated on his business card is indeed a BMW Genius. He took all the time needed to explain details and operation of the vehicle I had selected. I never felt any sales pressure or rush to get through the process. After he completed his explanations and demonstrations the transfer over to Joe to complete the financing process was very smooth.
The best dealership experience I have experienced. If you are in the market for a BMW this dealership should be your first stop.
What an amazing experience from start to finish, and I wasn't even buying new. I found the Audi A6 of my dreams, and I couldn't be happier. Rob Howry took great care of us, and was a consummate professional from start to finish, and a great guy. Everyone I dealt with was top-notch. I would definitely buy from Faulkner BMW of Lancaster again.
I bought two cars from Jay Simon. A new BMW X3 and an Audi A5. Jay was very knowledgeable about both cars even though it is a BMW dealership! The customer service was amazing, everyone was extremely nice and helpful. Jay goes above and beyond all expectations, he even stayed past closing time to address all of our concerns and questions. We would definitely purchase a vehicle from Jay again, no matter his location. Definitely exceeded all expectations and deserves high praise from his peers and his management.
His associate Michele was also extremely personable and helpful with making the car buying process a smooth and enjoyable event. Her knowledge and expertise in the field definitely was expressed. Her commitment to stay late and help us with the process was a welcomed change in the world of high stress car sales.
Jay's Manager was extremely helpful in assisting in giving us a more than fair pricing on two traded vehicles. His demeanor was professional and light hearted.
We cannot say enough about Masano BMW. From our perspective, we will continue to have a lifelong partnership with this dealership and the quality staff at this location. The no pressure and friendly staff we encountered earned our loyalty to the Tom Masano family of dealerships.
The most pleasant experience EVER purchasing a vehicle. We started shopping for an X5 and spoke with 2 dealers. jay Simon of reading Bmw. was by far more impressive with how quickly he responded to our questions, supplied us with accurate info and didn't try to push us into making our decision. He is the extreme professional. Ps love our new X5.
They go out of the way to make you feel like family!
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