Prompt service and all of my questions were answer
by Anthony from Santa Monica, CA
August 13, 2018
Brought car in for oil change and check of powertrain items as 100,000 mile warranty was about to expire. I also had several questions about maintenance items that are coming up, and they were answered for me. I would come back to this dealer!
I was surprised by the greeting I received and impressed by my attendant Cole. In the past l felt ripped off by this dealership and the past personal appeared to be interest only by the amount of money and problems they could create involving my car. They seemed to be honest and really cared about my well being and the true up keep of my car.
But the only complaint I have is that one of the customer service women wears entirely too much perfume. The smell literally burned my nose hairs. If someone could just tell her to tone it down the frangance would be more appreciated.
I'm writing this review specifically for RAY!
Not only has Ray helped me pick out the best car, gave me the best deal possible on the car (i know so because I compared the prices of the SAME CAR from 3 different BMW dealerships) and patiently answered all my million questions (since its my first car), BUT he also want out of his way and responsibilities to help me be approved by the bank that did not want to initially give me a lease because of my financial situation.
So, if you need a new BMW, go to THIS dealership and ask for RAY specifically. Your experience does not depend on the dealership- it depends on the DEALERS.
So, if you want to get a car of your dreams, Ray will do everything for you to be able to afford it!
I wish that this is not only read by the customers, but also by the BMW Beverly Hills management because this guy needs a raise!
I felt great to get my first BMW in Beverly Hill dealer. The purchase process was easy and fast. However, the agent didn't pay their passion on their sell, the only thing they care is asking you to purchase a car.
Jonathan was a pleasure from the very first phone conversation. I was inquiring about a used car that was in pristine condition and he was able to hold the highly-sought-after car for ME and ONLY me, even after he got stampeded with interest! He was exceptional and even had the car detailed, scratches buffed out and sparkling like it was absolutely new. Thanks Jonathan!! - Super Happy 2006 Lexus IS 250 Owner
I purchased a used 2016 BMW 328i from BMW of Beverly Hills on Saturday. I received VIP Customer Service from both Matt and Charles!! They are extremely Professional! I HIGHLY Recommend Buying a new or used BMW from Beverly Hills BMW!
We were not able to leave until 6:00PM from San Diego to Beverly Hills to purchase the care, however, they knew we would be coming in late and were totally accommodating and stayed for the hours that it took to make the purchase. Great customer service and we love the car!
very testingly good. it found it interesting how they did...
by Manojshara from DealerRater.com
September 26, 2018
very testingly good. it found it interesting how they did what they did. very personable, good knowledge and over all really wonderful to deal with. Wish there were more care parts for me to choose from so I could customize my ride and get personalized service. for future reference I would love some bucket seats to be there
Beautiful car inside and out!!
by Lori I from Cranston, RI
January 6, 2019
This car meets all of my needs. Not only a beautiful looking car. Love the way it handles. My first BMW and I know it won’t be my last. Great purchased I made.
I live in the South Bay area and I drive to Pacific BMW...
by V_Manta from DealerRater.com
September 26, 2018
I live in the South Bay area and I drive to Pacific BMW for sales and service needs. I has been with this dealer since the mid 80's and have purchased all my BMWs from them. Whether in service or sales, I am treated with respect and honesty, which I value most, especially these days. I highly recommend this dealer.
by TomG from Falls Church City, VA
June 5, 2018
Great car for winding roads. Mine is the xdrive model so a little light rain is no problem on the curves. A few inches of snow haven't been a major problem.
great service. got a loaner without an appointment in one...
by lomike from DealerRater.com
September 26, 2018
great service. got a loaner without an appointment in one day. i thought their pricing is okay and not too bad and got a free car wash too. All bmw service depts are pretty expensive to start with. I also test drove 5 different cars and love the new building but parking is tough to find around brand blvd. area.
Nice looking but sluggish
by Steve from White Plains, NY
May 7, 2018
I own a 2014 Infiniti Q50 Sport. Infiniti blows the 328 away in just about every aspect. The BMW is sluggish in comparison. Handling is about equal for both. The Q50S has superior acceleration and is by far more fun to drive. You feel good sitting in the BMW because it is a BMW, but when you drive it, you quickly realize it is not the ultimate driving meachine. If you buy one, you will soon find out that you were suckered because you overpaid and got lackluster performance compared to the less expensive but more potent rivals. Bland in comparison to the Q50 Sport.
Really had a good experience with my salesperson. Polite, efficient, not too pushy, and respectful of what my needs were. Dramatically different than other places I’ve gone around LA; in a good way.
Brilliant Trade In
by Peter Muschamp from Finger Lakes NY
December 6, 2018
I recently traded my R32 for a 2016 BMW328ix Luxury Wagon. It's a super car with all the bells and whistles. From the design, comfort, handling and performance there's not too much to be disappointed about. It's my first BMW and so far I'm very impressed.
Alpha Cars in Mass were brilliant from step one to driving the vehicle off their beautiful property.
Awesome experience with Adam very attentive and non judgemental. He was very detailed with the contact and very knowledgeable. However, Jesus who works the shop that sells hats and keychains unmeasurably rude on so many levels. I put a BMW hat on hold and it was 1 min and 30sec remaining he said extremely rude Its closed and I have somewhere to be I proceeded to plead and say it was on the register on hold with the cashier who was ringing up a customer. But remember the doors were not closed yet and they were still helping someone. My sister and I just bought 150k in cars that day and didnt even get I AM SORRY come back tomorrow .. just I have somewhere to be.. From the front to the back was exceptionally amazing but Jesus if I had not already looked at a car, we would have went somewhere else. Five star everything. - 5 stars for the store representative.
Most ’fun to drive’ car I’ve ever owned
by Me Bimmer from Summerville, SC
September 11, 2018
I wanted a sports sedan that would be enjoyable to drive after many years in ho hum sedans and suvs. This car is an absolute joy to drive. It has performance, styling, and reliability.
The car was in for system leaks service which were covered by my maintenance policy which required the shop to be in the shop for several days, received a brand new courtesy vehicle with only 133 miles, my service rep did a very good job of working with me.
Beautiful day today for driving
by Bob6868 from High Point North Carolina
June 2, 2018
This car is probably one of the best cars I’ve ever owned I’ve owned fords Plymouth Chevy and dodge as well as Jeep but this car has out perfomned them all
I'm a BMW fanatic...I've owned multiple M package cars and currently own an M4. One of the main reasons I go to this dealer is my service adviser DAN! He is super knowledgeable, and provides outstanding service every time i go there. He took care of my car issues and i'm very satisfied. Thanks DAN!
Gotta love a beemer
by BMWoman from Columbus Ohio
May 11, 2018
Never thought I would want one much less own one, but a test drive sold me. I dont think I can ever go back. Sport mode is so much fun, but even comfort mode oozes manuverability and performance.
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