Great Product, Exceptional Dealership
July 17, 2017
This past weekend, my wife and I took our search for a new car to the A&L Motors BMW dealership in Monroeville, PA. It was perhaps the best move that we could have made.
Despite the fact that we were in the market for a Certified, Pre-Owned vehicle, we were treated by the entire A&L staff, in both the BMW and Jaguar/Land Rover facilities, with the utmost of professionalism, courtesy, respect and warmth.
Special call-outs are extended to two exceptional individuals: Robert (Bob) Zimmerman, Jaguar/Land Rover Sales Guide, and Nick Bolkovac, Product Specialist/Genius and Technical Guru.
During the two days that my wife and I spent at the dealership considering several options, models and profiles, Bob went out of his way to accommodate our requirements, including pulling several cars from inventory for us to examine and test drive. Low keyed and without ANY pressure whatsoever, Bob appeared motivated by, and far more interested in meeting our particular needs than he was in selling an automobile, a RARE quality in any sales-commissioned position today, but especially in the automotive business.
Never once did Bob exhibit impatience (although he would have been warranted to so do) but rather exuded an "I'm here to serve you" attitude despite our (changing) objectives. It was precisely this customer-committed perspective, his desire to find the right vehicle for us, and his willingness to negotiate rationally and professionally with our targeted price that ultimately led to our purchasing a BMW 535i.
Both my wife and I are thrilled with the car and deeply appreciative of Bob's indulgence and service.
There are not enough words for us to express of appreciation of the other previously-mentioned A&L Motors' Product Specialist Nick Bolkovac. Nick is one of a new breed of Technical Experts, necessitated by the rich and complex technologies that are incorporated into the BMW product line.
As with Bob, Nick approached us with warmth and personal charm that are rare to find in the automobile business today ... and are reflective of the superiority of the personnel throughout the A&L organization. For each of the various models that my wife and I were seriously considering, Nick patiently described and explained in depth the function and functioning of the multiple technical components that were incorporated into the infrastructures of the models we were evaluating.
As with Bob Zimmerman, Nick Bolkovac was absolutely and fully dedicated to providing us with the level of knowledge that we sought ... delivering clearly, succinctly and extremely comprehensible descriptions of, and instructions for the use of, the features that each model represented. AS these features were discussed, Nick move forward to the next only after assuring himself, by having us execute each of the functions, that we truly understood how to use the particular option being covered.
Nick is a great teacher who exhibits a superb balance of technical excellence and superior interpersonal skills. He is warm, human and humane! In that both my wife and I have recurring back issues, for us there was a special need, that of individually adjustable and formidable lumbar support mechanisms on both the driver and passenger side seats. This proved to be a significant challenge for my wife, who is both small and light of frame, and had great difficulty adjusting the driver side seat for visibility and comfort. From both sales and technical support sides of the A&L dealership, but especially with Nick’s unwavering dedication, perseverance and “I will get this resolved” attitude, she received incredible support, personal involvement, and a most caring attitude that refused to give up until a solution was, in fact, achieved.
Based on my wife's and my experience, if one is in the market for a new or previously owned BMW (or Jaguar or Land Rover), there is no better place to make that acquisition than at A&L Motors in Monroeville, PA.