Unique Situation - Fabulous Fix!
December 3, 2018
Leased my 2017 330 I from this location, in Dec. of 2016, and is was a very enjoyable experience. The car is fantastic in every aspect. For months now though, the wheel hubs have been rusting, along with the metal clip bthat suppirts the caliper. It was annoying to say the least, as I don???t live near the beach and don???t use any corrosive products when washing. It made the car look bad, as I keep it in pristine condition. Therefore, I called Malcolm Bruton, New Vehicle Sales Mgr,. for help. He told me to bring the car into the Service Center, which I did today, 5/23/18. Upon arrival, Conroy Nicholas, Operations Mgr. greeted me at Valet and was a really nice man. Then, I met Mark Nichols, Assistant Service Mgr., and he surveyed the problem and discussed it with Israel Vasquez, his Service Advisor, and they said they could remedy the problem the same day. Both gentlemen were very courteous and only too willing to help. Within a few hours, the rust was removed, and the hubs painted. All 4 wheels look like new now and I am thrilled. Customer Service still matters at Lauderdale BMW of Pembroke Pines. They care about getting the job done and keeping their customers happy and they have my utmost respect. Maybe that???s why they sell more BMW???s than any dealer in the nation, and that is partially due to the magnificent Service Center. If any potential customers are reading this review, and you love BMWs, go to this dealership, because you will be very happy with the result, even if you have to drive 40 miles out of your way, It will be worth it. They don???t forget about you when you drive out with a new vehicle, when you need service or when a difficult issue arises, like in my case. Thanks to all of you, and to Olivia, for coordinating the appointment. Your kindness and professionalism are greatly appreciated.