Michael was hands down the most professional, experienced, patient, and understanding sales person with which we interacted during our search for my wife's dream car. We visited almost every BMW dealership in the greater Seattle area and Michael was the best. Highly recommend. We will be back.
Friendly, fair pricing and no pressure. I test drove on my own and there was no urgency to buy. I worked with Frank. We negotiated over the phone, took less than 10 mins, and Frank had my paperwork ready upon arriving and took less than 15 mins to sign. Unfortunately, after taking the 2015 A4 premium plus with manual transmission home, the pedals gave me issues with my knees. I talked to Frank and Stu (owner), both gave me a fair price to return to A4 for another purchase. These guys are classy salesmen. Again, their pricing is fair and there is no pressure to buy.
My car was overheating on my way to work, and I managed to get to BMW Bellevue. They got my car into the service line, quickly diagnosed and discussed my options, and repaired effectively at a fair price. Recommended.
The employees are awesome! They worked out a price for me in the car I REALLY REALLY wanted, and that alone made me feel a lot more comfortable. I was actually praying that they were not going to tell me, "Sorry, we can't give you a better price but, we can put you in a different car." No one wants to hear that, especially if you have your heart and mind made up on specific one. The sales professional that helped me went out of his way to get me the car and knew a lot about the car I was buying. Thanks for making it fun and easy to buy a car.
Pleasant car shopping experience with Steve Lewis.
by Tina from Woodinville, Wa
November 25, 2018
We appreciate the time and patience that Steve Lewis gave us while selecting a car at Elliott Bay Motors. Unfortunately I have some disabilities that makes car shopping a bit more challenging. Steve was very patient , and accommodating during the whole process. I never felt rushed or pressured. Thank you again Steve for all your help.
So I had to haggle to no end to get the trade in value was worth what my trade in WAS worth. The sales man didn't know how to work nearly anything in the car. I also think I forgot my garage door opener in my trade in when I asked they said they would have to look but it probably wasn't...which I'm sure they noticed at some point and couldn't even give me a courtesy call?
My salesman Kyle Harrell has given excellent customer service from the first time I walked into the dealership. He ordered me a new vehicle and has kept me updated throughout the whole process. I never felt high pressured to get anything other than exactly what I wanted, that includes the final paperwork with the Finance Manager.
I shopped online for for a certified used BMW for several weeks. I found a car I was interested in and went to BMW Northwest to see the car. I was outside looking and Larry came out and introduced himself, asked if I had any questions about the car and if I wanted a test drive. After looking at the car I decided not to buy it, Larry gave me his card and thanked me for looking. A few weeks later I found another car online at BMW Northwest, went in to see it and Larry came out again, remembered my name, what I was looking for, and we went on a test drive. I ended up buying the car and I love it.
This is the second used BMW I have purchased from BMW Northwest and I won't buy a BMW from anyone else. Every employee is a professional and their customer service is unmatched. Larry Williams is THE BEST person to work with! No pressure, just a very patient, personable, informative, professional!
The worst thing you can do is fall in love with a car on-line that's 200 miles away (yep, that's what I did). Bob Graham was very up-front and accommodating during initial phone call. Low-key, slept on it overnight and put down deposit next day. Antsy about buying a luxury automobile ($$) never having seen it, so made a speed run to Seattle (unannounced) the day before I was to pick the unit up just to give it a once-over. Bob G. took it in stride, we reviewed and test drove the unit, took care of all the paperwork and I came back the next day and drove it home. Follow-up (title and deposit refund) were taken care of efficiently. We have local contacts for this type of vehicle (Mercedes SUV) but will probably return to Elliot Bay for our next purchase.
We had a wonderful experience purchasing our BMW from Gary! No pressure sales, listened to our needs and wants and gave us lots of vehicle information! My husband worked with Gary over several months to find the right car for us! He answered every text or phone call within minutes! The finance department was quick and painless! Beautiful dealership. We will definitely buy more cars from them in the future! Thank you EBA!!
From a person who has an adverse reaction to car shopping. It was a smart smooth professional transaction from the Initial email contact exchange with great follow up to setting up an appointment for a test drive, meeting us at the dealership, being 100% available on short notice on a Sunday. This is our third BMW. The last one was purchased at this dealership as well. We have never had a bad experience at BMW Northwest. And the sales staff have been there for a long time not a lot of turnover which speaks volumes about the leader ship and the owners of this dealership. No nonsense no BS, no pressure. We fully intend to purchase our next vehicle at the dealership. I would highly recommend Mark Rauschert. BMW northwest customer service were given Nordstroms a run for their money. Too bad they don’t sell luxury shoes and handbags.
We always are well taken care of by Matt. It has made us want to continue driving BMWs. The car that was serviced is our first BMW and we recently bought an X5 from Seattle BMW. Unfortunately the service experience was not stellar so we plan to have the X5 serviced in Bellevue, with Matt as our service rep.
I just purchase my vw tiguan a week ago, Auburn vw staff was so nice, they have a great customer service. I'll recommend it to my friends......
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