Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
Wonderful car with both comfort and performance
by BrentC1974 from Biloxi, MS
December 31, 2018
Definitely met our needs and enjoyed the performance it offered as well as the fuel economy. It’s the total package really, style, performance, comfort, and economic.
Vroom has excellent customer service and follow-through. My process had complications and Vroom worked with me to make it right. I will definitely purchase from Vroom again.
Brilliant Trade In
by Peter Muschamp from Finger Lakes NY
December 6, 2018
I recently traded my R32 for a 2016 BMW328ix Luxury Wagon. It's a super car with all the bells and whistles. From the design, comfort, handling and performance there's not too much to be disappointed about. It's my first BMW and so far I'm very impressed.
Alpha Cars in Mass were brilliant from step one to driving the vehicle off their beautiful property.
A very pleasant and positive experience with the vroom team. We found a car we liked and it was about to ship when they did the final inspection which they found an issue with the engine. At that point they called and let me know. We picked out another vehicle went through the process of signing everything with that one and went through final inspection. Within signing for the second vehicle and having it at our house was 7 days. Everyone on the team was very responsive and quick to answer any phone calls or emais. Overall very happy and will consider vroom again in the future. One thing that would have been better was if they did the inspection before the vehicles are on the site or before the paperwork is sent out just so it doesn???t waste as much time if the vehicle doesn???t pass inspection.
Most ’fun to drive’ car I’ve ever owned
by Me Bimmer from Summerville, SC
September 11, 2018
I wanted a sports sedan that would be enjoyable to drive after many years in ho hum sedans and suvs. This car is an absolute joy to drive. It has performance, styling, and reliability.
Would highly recommend...amazing customer service!
by Barb from South Dakota
November 4, 2018
5 (106 reviews)
Absolutely wonderful people that stand behind their work, would most definitely recommended Luxury Auto Mall in Sioux Falls, South Dakota. Amazing customer service, very helpful.
Beautiful and fun car
by DonaldDursy from Spokane, WA
June 28, 2018
I have owned this car for a little over a year and beyond met my expectations. It is very fun to drive, it looks beautiful and is very comfortable.
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