Everything and everyone was so nice and helpful. Sean went above and beyond. Holding the car for us for the night made a huge difference in the overall buying experience. We were able to think and discuss it with other family members.
We were looking for an Acura TLX Initially found the car on CarGurus reached out to the dealership to set up an appointment and it was available. The Car looked amazing Wesley was our sales representative he was very informative, and not pushy at all. We got a Price that i think both myself and the dealership and myself was very happy with. Paul the Finance Manager was very helpful as well, and really made us feel like we were in good hands. We will definitely be back for our next purchase!
Requested an Oil change, installation of 4 new tires and new windshield wipers. I was disappointed with the oil change because the oil use for the change was not the standard synthetic blend 5000 mile change the vehicle came with and has been used for the last six years. It was the non synthetic oil with a 3000 mile change recommendation.
Luca was very helpful leading me through the process of buying my first car. He helped me deal with the insurance company and was courteous throughout. All the cars I looked at were all appropriately priced and serviced.
Pranav Gill and the staff at HC Sudbury were a pleasure to work with. They helped me find the car of my dreams without going above my price point. Their sense of humours are also on point. They helped me feel an ease instead of pressured. I would highly recommed contacting them if you are insterested in a new car. They Rock!
Robert was great from the appointment making to the car being in to service. I was updated several times with updates and pick up time . I was goven a loaner car and it was the easiest service visit ever . Dropped it off and picked it up with nothing I was not notified about and the quality of everything was top quality. Robert followed up with me several times via text and email to make sure I loved the work and my car . I can???t rave more about the team at Herp Chambers! They are great!
Excellent experience, 5 star rating for customer service
by Dipen78 from DealerRater.com
November 18, 2018
Excellent experience at Herb Chambers BMW of Sudbury. I would strongly recommend them if you are looking for a new car and am sure your search would end there. They will do whatever it takes to ensure you are happy and well taken care of. Amazing, caring and helping are just a few of the words I would use to describe them! Pascal is the man! Right from our first visit till we had the car, he was always there to ensure that we get what we wanted. Superb customer service. Makes you feel very comfortable, not pushy and very knowledgeable. He is truly as asset to the organization. Mr. Gill, the General Manager, is always there to ensure that you have an excellent experience, are happy and satisfied. I am sure every member in his team are awesome. A big thank you to the entire team. Keep up the good work.
I have the best service advisor - Ken Meltzer. He has always advocated for me and made sure my car was fixed perfectly and I felt happy with the outcome and know that my car is maintained the best it can be and I know I am driving a safe vehicle. Also, it is always a pleasant experience there - which has not been the case at other dealerships. Thats why I stay here!
What a great used car buying experience at Apollo Auto! Dad and I came in to look at car and Michael was kind, caring, personable, and a funny guy! We would recommend buying from this dealership to everyone!
I had a great used car buying experience here. No complaints at all. Everyone was very friendly and everything was done in a timely manor.
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