I've bought 25+ vehicles over my lifetime and my recent experience with Jeff Williams at Toyota of Cool Springs was as pleasant as any and better than most. It took two trips over a 6 week period because my wife and I were having a hard time deciding on exterior/interior color combinations for a Highlander Ltd. Plat. (My complaint would be directed at Toyota Mtr. Corp for apparently not making Ltd. Plat. in Predawn Grey Mica with Almond interior which would have been our first choice.) When we decided to make a purchase I e-mailed Mr. Williams with whom I had worked on my first trip and he called me back. I told him what we were interested in and to see what he could find and he came back with a few which were on the dealer finder site. I was more interested in one I had seen on the on-line Toyota customer site and had located on a dealer's site, gave him the info and he was able to find the vehicle and that it was available. He didn't find it originally on the dealer's finder because of a communication mix-up on equipment I wanted. (I'm still waiting for my finder's fee - LOL) We went to the dealership, worked a deal which considering my research I felt was fair to both the dealership and me, Toy of CS worked out a swap and Mr. Williams went himself to swap the vehicles, returned and had the Highlander detailed, gave us the vehicle tutorial, and we were out the door with our new Highlander 9 hours after contacting Mr. Williams, and that included 3 hours drive time to go and get the vehicle. Mr. Williams made the process enjoyable because of his friendly, low-key approach. Perhaps it's because both of us are retired public servants (in very different fields) but I felt a connection, he clearly is a people person who genuinely wants to help you with the car-buying experience. I would recommend Jeff Williams to anyone looking to buy a new Toyota. I must add that my brief interaction with Denzel Petway was most enjoyable and that Fernando Nunez, my finance/closer person, was the least pressure encounter I have had during that process in a long, long time. We will see how the service dept. is in a few miles. Hopefully my impression there will be as positive as sales. From the buying experience it appears the Toy of CS is not the typical large dealership, and that's a good thing.
2011 BMW 328 i xDrive Review
Secured and smooth drive and fast
by Mgutierrez459 from Los Angeles
May 10, 2019
5
I love this car smooth drive and very convenient i will recommended this to anyone. Fully loaded fun car and very sporty. Chick magnet. You will not regret getting this car. Must see to appreciate .
I imagine there are many people out there that find the dealership experience of car shopping and buying a car to be painful, stressful, or even aggravating. I include myself in that feeling! So a few things happened that caused me to go to the Hyundai dealership - even though I avoid new cars like the plague. (big commitment for no ROI) I had learned the day earlier that my current car was "unfixable" and that it had served it's duty through 187,000 miles. You have to appreciate a car like that, and I very much did. So I immediately took to Craigslist and started the used car search as well as looking at some reputable dealers in my area online for a replacement. And I felt like my wheels were spinning...no pun intended. What did I want to do? Go through the hassle of searching, and meeting all kinds of random sellers, and running carfax on everything? It tired me just thinking of it. So to cut to the chase - I opted to go to the local Hyundai dealership and see what specials they were offering. What brought me to Hyundai aside from a dead car? Word of mouth. Actual Proof. Nothing more...My sister drives one, my boss drives one, 3 of my co-workers drive one. And they have nothing but good things to say about their vehicles. I was greeted by Cory Carpenter within moments of heading towards the building; just a friendly hello and how can I help you. And I laid it out...I need a car. Period. I explained to him my needs and cost expectations, and instead of being your typical salesperson, he was the "advisor" I had hoped for. He did not try and up-sell me unnecessarily, and he gave me honest feedback regarding a choice between two models based on my needs. (mind you, it was the less expensive model that he recommended). Corey easily walked through the features of the vehicles and discussed the current special that I was considering taking advantage of. Very simple and straightforward. He brought over his Sales Manager, Jason Moore, when questions arose that he didn't have the immediate answer for. (which were more related to financing, not the specs on the vehicle) In the end, I bought a car from these gentlemen. They were professional, smart, and certainly gave me a new outlook on a car buying experience. There were negotiations for a few rounds and the result was more than fair. The whole process was smooth and painless - who knew! When the car was pulled up for me to take home, Corey showed me all the pertinent functions and also the fun bells and whistles that come with buying a new 2017 model. Aside from the great customer service, the car itself just about left me speechless. It was so new! The features were above and beyond my expectations. Technology enhancements galore...I had to even come back again on another day for Corey to show me more... So, I happily recommend the car buying/shopping experience at Hyundai of Cool Springs. This team sends out the right message, and treats their prospective customers well. I could not be more pleased with the experience and hope it will help others out there to take a chance on this brand.
2013 BMW 328 i Review
Love my car
by BAGC from Naples Fl
April 23, 2019
5
This is the car I’ve always wanted, and I bought it used, not from the dealership because they didn’t have what I wanted on the lot and kept trying to sell me something else, even though I was specific as to what I wanted. I’m glad a bought the extended warranty just in case of issues. Timing chain broke on the car destroying the engine, BMW replaced the engine at no cost. The drivers side door handle on the inside rubber like part started to come apart. I have no idea why this has happened but it is sticky almost like pudy.
This is a practical car that is fun to drive and looks sharp. Of course at 170000 miles there will me problems, but they are not always happening. After a year all that I needed to do was to replace the radiator. After that the car was even better.
My husband and I have bought cars & SUV's from Sunvertibles for years. The staff are not pushy and they have always been great to deal with. We never had a problem with any of our vehicles. This is the only place we trust to buy used cars.
2013 BMW 328 i Review
Fly but uncomfortable
by Montayj from Texas
April 12, 2019
3
This car is pretty fly in looks but it is extremely uncomfortable to drive for a long time. Also, there are too many "gidgets and gadgets". Everything is computerized. The xxxxting down at stops is perhaps the most irritating thing about it. Ultimately, I will probably trade it in. BMW is mostly a name with little quality.
Its just so great and appealing. I feel on top as I drive pass. The lathering and interior design is just great. It neat and actually looks brand new especially exteriorly. Runs smooth. I'm cruising
We decided to see what kind of an offer City Auto would offer us on our BMW. We were apprehensive as we exped to be offered several thousand dollars less the the market value (we expected 30-40%). The final offer to buy our car was about $1,500 less then we would have gotten trying to sell it private party. Was very impressed with Candi and Jeremy. Sold the car and didn’t have to deal with tire kickers and haggling. Highly recomemd
2016 BMW 328 i xDrive Review
Best car I’ve ever owned!
by J Harrell from Baton Rouge La
April 18, 2019
5
This car is the only car I’ve owned that performs up to par handling the road like a glove, very smooth ride and outstanding performance engine. All the features this car delivers makes it easy to personalize for all your needs.
Not the upscale building I expected to see for a BMW dealer( I just moved to TN), but the first service on my card (oil change) was performed according to plan. With all their checks and downloading new codes it was an hour and half wait, but they did drop in some free windshield wipers.
Our service writer, I am not to sure of. Maybe he was just having a bad day. Seemed a bit frazzled. He wasn't even prepared to provide a receipt of service at the end and had to text/e-mail it to me.
2015 BMW 328 i xDrive Review
Best handling car I ever owned
by FrankieLee from Harlingen, TX
May 4, 2019
5
Car is extremely well built. Engineering excellence and build quality are evident throughout the vehicle. Surprisingly quiet at highway speed. Most impressive is the handling and responsiveness. It goes where it’s pointed. I’d recommend this car to anyone in need of a reliable, comfy, nicely appointed and good looking compact sedan at one heck of a price. Car actually has more space than appears. Got to drive one. Definitely a Value for the $.
This car has a smooth and quiet ride with plenty of power. It also has very good gas mileage for what it is. The legroom is outstanding with this 2 door coupe and I needed the extra legroom after having a knee replacement in January. One little glitch that is only noticeable if you owned a Beemer before. My subwoofer amp was out but no one would know this and I am sure Mike would have taken care of this if he knew but I found out by comparing bass from one Beemer stereo to another. Ebay will hopefully fix this issue. All in all seems to be a great car!
It drives very well...holds the road great...it has so many great details about it. I'm still experiencing things about it, I didn't realize it had. Over all, it's a great car. I love it!
It is really a awesome car I have owned, it allow me to have a fun experience whenever I drive it. And it has nice Interior compare with other cars when I have owed before.
This is my 2nd BMW, and its better value than 530i
by Katie from San Jose
February 22, 2019
5
I've experienced 18years of driving 2 BMW, my 1st car was 2006 brand new 530i, it was great, there's no problems after 189,000miles, and i sold it to my sister. And the 2nd one 328i used that i brought i find it has better performance than the 530i due to the enginee & the body of the car it's a lot easier to drive & faster than the my previous 530i.
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
The information on vehicles provided in this service is supplied by the seller or other third
parties; Cars.com is not responsible for the accuracy of such information. Cars.com provides
this
service and materials without representations or warranties of any kind, either expressed or
implied.
See our terms of service for more details.