Our salesman Moses was a extremely nice person worked with my daughter to get her car . The finance man sorry cant remember his name but you know who you are explained everything took time with us overall great experience
Service department at Carmax superceded my expectations! Called to have a service done on my Nissan and they were able to accommodate my tight schedule even though they did explain their schedules were tight as well. The amount of time I waited was far less than any dealer I've ever been to, and Dave in the service department greeted me by name and wore a smile until I left! They even washed my car for me and let me know if there was anything I needed to not hesitate to give them a call.
Went into the Carmax store just to look for a car for future purchase. I was greet immediately by Mr. Carl R Emery and from there things went smoothly. We asked about cars and he talk to us a little about them and told us to have a look and call on him if we need to look in, test drive or just ask question about any of the vehicles. We end up buying a car! Customer service was great and now we will have to drive the car for a little while before I will make any comments. OVERALL the experience.
Recently purchased a new Cadillac Escalade. I was incredibly impressed with the Manager, AJ and Sales Associate Cliff. Located a car from another dealer to meet my needs. Both were very knowledge about the product and features available to me. Facility is top notch. Finance process very simply and easy. Best place to buy a car!
My wife and I feel that we were treated fairly and respectfully by the sales associates at Baker Cadillac. The XT-5 we purchased is a work of art aside from being a really nice luxury automobile. Kudo's to GM's Cadillac Design Division. We also like the maintenance programs and warranties included in the purchase, speaking of which, Baker's Service Department treats you like your family.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
Friendly staff, excellent service. Worth the trip!
by Keenan Nale from Moncks Corner, SC
May 27, 2018
Had a really good experience at Berkeley Ford. Mark was my salesman and the sales manager was Stanley. Both id a fantastic job getting me more than i could ask for. every one there was very nice and professional. I've visited most dealerships in Charleston, and this one was by far the best customer experience. It felt like a family bushiness, not a large dealership.
My situation must have been the most difficult situation ever at a Carmax, even though it was tough and the Managers and Myself got frustrated at times Ed, Dave, Eric, and Chris (Carmax Charleston Managers) never gave up on me and worked hard to make this thing happen. I came to them looking for my dream car, the Mitsubishi Lancer RalliArt or Evolution on a limited budget. They found the vehicle and brought it in, I bought the vehicle and there were a few problems with it, the guys took the car back no questions asked and found another one, even though there were some other issues that occured the Management staff at Carmax stuck by me and helped me make it happen. Anyone new to the car buying process should go see the team at Carmax, Charleston, as they will guide you through the process and explain it to you the whole way through! That is the way Car Buying should be! Thanks Guys for all you help and hard work! Chris G.
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