World class service ! This is an example for all other BMW dealers should be follow. Everyone was very friendly and courteous. Especially Chris Smith, he is very helpful and patient with me. Thank you, I would recommend everyone to come to Rusnak BMW (Thousand Oaks).
Anita was kind, helpful, and prompt with her answers about a CPO Z4. The buying experience was straight forward with no pressure to decide before I was ready. She was able to address all my asks ahead of flying into Burbank and picking up the car. Thank you Anita!
Unreal! Bob Smith BMW in Calabasas led by Wayne Lewis, Katherine and Tim Smith elevation customer service to an new level. A fun, personal experience that netted a beautiful BMW vehicle.
Every member of their team from Amir in finance to Justin in technology patiently raised the excitement of a new car purchase to an extraordinarily high level. They surpass Concierge service for sure!
We are now lifelong customers
Car serviced promptly last Saturday. However, I was not informed that service could not be done on computer update on Saturday. need to come back. Also could not fix my entertainment center to add Pandora. Requires second trip. Perhaps when making appts on Saturday have receptionist advise customers that it is LIMITED service on Saturdays. Thank you,.
Mickey was our sales person and he was wonderful from the first time we met until the deal was completed. Great new car for my wife at a price I like. Mickey is the guy to go to if you are thinking about buying a new car. Thank you again Mickey for a great deal and a fast one as well.
The most pleasant experience buying a car in 58 years! I usually dread it, but this was actually enjoyable! It took under 2 hours! Staff is amazing and Don Engle is the guy to go to! Very professional and knowledgeable. Don???t bother shopping around if you want a BMW. Century West BMW is the only dealership you need.
I give Anita 5+ stars. She went above and beyond every step of the leasing process. She was a pleasure to work with and helped make my experience positive, smooth and fast! She was genuine, sweet, and didn???t leave me hanging to find the deal I needed. I was in and out in no time and she even went out of her way to help me get my new BMW home. It was a wonderful experience - thank you Anita!
Anita is a rare blend of knowledgeable and personable without being pushy. At all. She patiently answered 10 million questions, took her time on our test drive, and kept it all light. I swear you will forget she's the sales person. She understood what we were looking for and gave us a stand out deal, one that we could truly deal with. After 4 hours, we drove out with our BMW i3 happy as electric clams, sure that we got the best deal going plus all of the perks of buying at a BMW dealership. Her follow up is also excellent. Thanks, Anita!
Zach and Jarod are the dream team! They were very kind and professional through the whole process of helping me purchase a new 2019 X5. Zach took my order for the X5 two months before it was released and it arrived 30 days before expected. I was so excited! Zach handled a lot of the paper work be I arrived at the dealership and what was left was speaking with Jarod in finance. Jarod was also extremely helpful in explaining all my options but allowed me to choose what was best. Best sales and finance experience of all time. I???ve been driving a BMW since 2005. Owned one, and leased three from other dealerships and didn???t have a good experience each time. This was my first visit to Century BMW West and I met Zach. This will be the beginning of a long term relationship with Zach, Jarod, and Century BMW. Thank you dream team, you guys are the best!!!
Tara is an excellent service advisor. She repaired the car very quickly and the job done was great.
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
The information on vehicles provided in this service is supplied by the seller or other third
parties; Cars.com is not responsible for the accuracy of such information. Cars.com provides
service and materials without representations or warranties of any kind, either expressed or
See our terms of service for more details.