Blew a tire on I85 in construction zone. Came to 1st exit we saw. Cable Automotive right off exit. They helped us by changing our tire with full spare tire that we had to help us on our way. Even told us of tire places nearby if we needed to buy before moving on to our destination which was Lynchburg, Va. Even though we were not a resident of the area (we were traveling from Augusta, Ga) or came to purchase a car they did not charge us for their efforts. Also - It was a very hot, humid and miserable day to say the least. Hats off to all the staff who came to our assistance.
COULDNT ASK FOR A BETTER EXPERIENCE, THEY MAKE BUYING A CAR VERY QUICK AND EASY. I HAD A TRADE IN AND THEY OFFERED WAY MORE THAN THE BIG DEALERSHIPS AND GAVE ME A MUCH BETTER PRICE ON THE ACADIA I GOT FROM THEM!!!!
Excellent staff, from the salesman, sales manager, finance, and the people that greet you at the door. Tom Boyer (sales manager) and Greg Davis were both instrumental in helping me secure the best price point for my 2019 Jeep Wrangler Sahara purchase. They also provided me with consistent updating on the build and shipping of the new vehicle. John Cauble and Scott Spainhour were excellent in obtaining financing for me at my preferred source and they matched warranty quotes on my extended warranty. The entire team worked in harmony together to assist one another as I progressed through this process. Everyone was energetic and professional the entire time. What a great team Hendrick has ! Thank you !!! I have to note this about FCA...I am very impressed with the engineering, the assemble, fir and function of my new Jeep....it's truly an exceptional vehicle....the people at the factory KNOW how to put love and care in their build quality !!!
First of all, didn't have any idea that I would be driving off the lot in a brand new 2019 Kia Soul. Mr. James Lawrence service was outstanding!! He went above and beyond the call of duty and I definitely recommend him to anyone who wants a great deal!! The Hendricks lot itself was stellar!!
Bar-none, this was the best experience purchasing a vehicle. I didn't even have to enter the dealership! Found the exact car I wanted on-line, contacted the dealer, worked with James on a few phone calls and took possession of the car the next day, even brought the car to me and picked up my trade. Terrific customer service, I missed initialing one of the papers, and he brought it to me the next day at my office. This is my second car purchased @ Hendrick Kia, and this was an awesome experience. Thanks James!
Car buying process made easier than thought possible here.
by ME213 from DealerRater.com
November 5, 2018
I detest the idea of having to go through the process of buying a car. However, Bob (Robert Sturgill) made my experience of car buying easier than thought possible. He is very personable, kind, attentive and kept the experience light and humorous. I appreciate that he took the time to really listened to my concerns and criteria about buying a car. He was diligent until I was satisfied with the ultimate result. Thank you, Bob!
I purchased a beautiful 2012 BMW 528i from Iconic Auto yesterday. This is a small dealer but I was impressed with the quality of their cars and the attentiveness of their staff. You can tell that the vehicles they choose are carefully selected using a high standard. The owner, Hayden Horton, was warm and helpful and best of all he was not off-putting like many car salesman types. I worked on my deal with Tyler and he was great in every way... friendly, helpful, and he listened to my needs to help me feel comfortable in the deal-making process. Overall, I will contact Iconic Auto first anytime I am in the market for a great value, high quality, used vehicle. Thanks Guys! You made the auto purchase process fun again. Five Stars!!!!!
CarMax treats customers as they should be when they are purchasing a car. They do not pressure you and offer great services. They sit down with you and evaluate payment options that will make you most comfortable. I have nothing but praise for this team and this facility! I will recommend this facility to any and everybody!
Very quick and thorough buying experience, purchased my new Honda and couldn’t be happier. Serivce is also great as I originally came in for some work on the old car and decided to trade instead and they waved my Serivce bill!!
BMW Service Department provided outstanding service as they always do. The service representatives are always friendly, helpful, and know us on a first name basis. We value their expertise and their knowledge.
Wow. I've never worked with a dealership this responsive, and never had an easier car buying experience. Terrance worked really hard to make the deal happen. Great service, great price, great car. I'll definitely recommend him and Hendrick to everyone I know.
We bought a pre-owned BMW from David a year ago - couldn’t find the color or make we wanted anywhere - David had it brought in from CA! We went back to see him again when it was time to trade in our other car and he was so helpful that we ended up trading in both and buying two “new to us” BMWs. We couldn’t be happier with his service and the friendliness of the whole team. They have called to be sure we’re satisfied and taken care of minor repairs, as needed. We’ve both been in sales for years and know great service when we see it. Thanks David, Brian and the team... HIGHLY RECOMMENDED
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