I dealt with Kevin in service for the first time ever and he was super easy to work with, very commutative and in fact based upon this interaction I will be using this dealership over the one I am currently using.
Great experience with Joshua. He was professional and had great follow up and follow through. He gave me the time I needed to make a decision in my purchase of a used BMW X1. I appreciate not being pressured to make a quick decision. I am not a quick decision maker. Thank you, Joshua, and Thank you, Roseville BMW!!
Fantastic dealership. We did all of our research online, then called AJ (We live in Oregon). AJ was able to work an amazing deal for our 2018 540i. Haider, our BMW genius, picked us up at the airport in our car and explained/showed us it’s features He assisted me with BMW apps on my phone. He was very knowledgeable and answered all our questions and has since checked to see if we had any additional questions. Judy was great in getting all the paperwork done and sending additional information. Overall the experience of buying our new car was terrific.
I had an excellent experience with Niello BMW at 2020 Fulton.
Mr. Cornell, Mr. Swartz, Mr. Moldoveanu, Jimmy and Nate were all accommodating and professional. They were very customer-oriented and answered all my questions/ concerns clearly and expeditiously.
Service representative, Sarah L, was very helpful and knowledgeable. She explained all of the repairs that were done, which were all recall issues. Additionally there was some explanations of additional work done that I was not aware of or had requested. The technician noticed a faulty module which controls the lights and some other electrical functions. He replaced it and reset the controls, without it being done art of the work order.
Great service and customer relations.
I purchased my 335i at Roseville BMW from this dealership eight years ago, and continue to return for service. This visit was in response to an urgent recall notice. I was impressed with their persistence to get my attention and schedule an appointment immediately. As always, my service advisor, Chris, was helpful, friendly, and "on it." My car was repaired, washed, and ready for me to pick up on schedule.
excellent, timely, efficient service. shaun was very helpful and even informed us that our bmw had a recall to replace some motor wiring. he added that service too and all was completed in one appointment! we also received a 10% discount on the battery installation. great deal.
Niello BMW is a great place to buy a car! Mark Cornell, internet marketing, was extraordinarily helpful in finding an XDrive car for us and making a deal we could not refuse. He was very knowledgeable and professional throughout the long decision process that I went through. His followup after the sale has also been very important to us. There were a few strange twists in delivery of the car and Mark Cornell and Todd Watson, the business development manager, made this process efficient and enjoyable. We could not have been treated nicer by everyone at the dealership. Buy your car here!
Made contact with dealer about a used car I was interested in seeing. Advised rep I would stop by during lunch the following day to look at vehicle. he said it was his day off but to ask for another rep that he named. When I went in the next the day, the rep could not locate the car and then found out they just sent to car to auction. Nice. They knew I was coming in, but didn't tell me they were sending car to auction house. After that I kept getting emails from the original rep pointing me to their website to look at their inventory. He never asked me what I was looking for or gave me a list of cars that met or came close to my needs. I suppose he expected me to look through the complete inventory list and see if I could find cars that met my criteria. Geez, I thought that was his job??? I purchased a vehicle from them a few weeks later but still kept getting his emails. Really???
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