Scheduled a service appointment at Classic BMW on Saturday during Cars for Coffee. Met with my service advisor Jeff Daggon and everything went great. Was able to see all the cars and pick up my vehicle when finished.
Leased my second BMW from BMW Classic and so glad I did! Carlos in the Service Department is by far the most helpful and professional agent in all of DFW. I've been to the other BMW Dealers in DFW and have not come across a dealership and service department with such high standards. Very happy!
I was looking nationally for one of a couple of pretty specific certified pre owned BMWs. I had a really good idea of what I was looking for with this being my 5th one. He was great by phone, email and text responding however I was wanting to communicate with him. After checking the car out he continued to professionally follow up and when I was finally ready, had the car ready when I got there. I couldn't have asked for anything more on the sales side of things.
A concern I have though is on finance rates and this is something I encountered from many BMW dealers around the country not just here. Even though BMW is nationally advertising a 1.9%/2.9% rate for 60 or 72 months (and I knew that I was approved at that rate) the finance people were unwilling to give me that rate and instead insisted on charging me 2.9 or 3.9% costing me an additional $1,000 or so if I don't choose to pay it off early. With each used car being unique I felt I didn't have a choice either take it or leave it. If it had been a new car that I could have purchased at any BMW store I probably would have walked and found the exact same car at another dealership. Otherwise everything went extremely smoothly and I'd consider purchasing again.
I wanted to express my gratitude to Ethan and Mike for a wonderful used car buying experience. I am very knowledgable when it comes to buying and selling cars having done so 50+ times in my lifetime. Mike and Ethan were great listeners and understood what I was looking for to get the deal done. Were traded our M car for another M car and they made the trade seamless. We got a good number for our trade and the car we bought.
I am not sure the other review on here is legit. These guys were awesome to work with and I wanted to say thank you. We also had our plates mailed to our home and surprise cookies a week after we bought the car. Great touch!
Let’s just say this they provided a miracle for my situation I had the best service friendliness and dedication to get my deal done Phenomenal experience I definitely recommend thank you so much Sebastian Eddy and Brian for your superb dedication
Since the first conversation, Keith was very helpful! Answering, all my questions, etc. When we got to the Dealership, he was Gentleman from the first handshake! He spent as much time as we needed to feel comfortable about our purchase! Keith, even helped us with directions to motels and restaurants as well!! I have called Keith during the sale and ALWAYS responsive with in an hour!!! I will definitely, recommend e-one car to my family and friends! Thanks, for the EXCELLENT service! Thanks, Keith From your Arkansas friends!!! Steve and Jacque Zimmerman
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