Excellent dealership ~Great Service Staff = Francisco Torres
November 5, 2018
I have trusted United BMW of Roswell for the past 6+ years since moving to Georgia. We have purchased several BMW vehicles, and the service staff is wonderful. Most importantly Id like to mention how courteous & professional one Service Adviser has been through all these years = Francisco Torres! He has been reliable, courteous, and always willing to handle all service requests in an expedient manner and he seems to always go the EXTRA MILE to ensure my car is well serviced, safe to drive, clean from top to bottom, and he even takes a deeper scope of measure to see if my BMW needs any other safety or warranty services, all of which would be included in my warranty at no add'l cost to me. He doesn't just handle the "car issue at hand" when I arrive, but he obligates himself to ensure my BMW is in tip top shape, while he takes pride in their vehicles. He even friendly teases me asking when I'll trade in my current car and purchase a 3rd BMW from them! (the Sales staff should thank him for encouraging more BMW purchases) . Francisco Torres has shown me over the years how he takes great pride in their BMW vehicles, not only being very knowledgeable, but always in a professional & reliable manner. I know that when I arrive at this BMW dealership for any car issue, I will always be well taken care of.... whether I have an appt. or not. Their public service waiting area is very comfortable with plenty of seating, TV, fridge with cold waters & sodas, coffee machines, and sometimes snacks. I believe they also have work stations for customers customers who are waiting and need to privately work with free WiFi on their computers. When purchasing my BMW's, I have had the pleasure of working with very courteous knowledgeable staff, and most importantly I have never been pressured into a vehicle purchase, as well as I'm given all clear details on any vehicle I'm interested in.... like true mileage, where it originated from, warranties still included, etc.. No pressure sales.... what a blessing!!! They don't haunt me with calls later asking if I still was interested in a car, like other dealerships seem to do..... So bottom line is the Sales staff and Finance officers have been terrific to work with through the years. As long as Im living in Georgia, I plan on always using this dealership on vehicle purchases whether for myself or my kiddos. Thanks BMW Roswell, and especially Francisco Torres!!!!