Exceptional service received.
November 5, 2018
Exceptional service provided by the whole team but I would like to particularly highlight the one received from Jorge Salas and Ismael Rodriguez. From the first call, everything was handled by Jorge professionally, quickly and more importantly transparently. He provided full details of the vehicle in the prior to purchase conversations. Since the vehicle was an Infiniti (hence not a BMW or Mini), they agreed on sending it to an authorized dealer for a complete inspection. During the inspection I confirmed that the El Paso BMW dealer also performs a very detail inspection on their used vehicles as no major issues were found by the Infiniti personnel (other than the air cabin filter that needed replacement). As I was flying from Houston, they even picked me up at the airport and have most of the paperwork ready to accelerate the process. Then it was the time of Ismael who showed me the car and provide full details of all my 1,000 questions (other than few very technical ones, Infiniti manufacturer related). At the end of the day and in a matter of approximately 30 hours since I first contacted them, I drove my car happily out of the dealer, back home. Thanks for such a nice, fast and professional work guys. Keep up the good work.