Brandon did an outstanding job as my salesperson. I couldn't be more satisfied. Since I orderd a custom built 430i, which took 9 weeks from order to delivery, I really appreciated that Brandon stayed in regular touch with me - providing ongoing progress updates. The initial process of "making the deal" was the best ever. he offered me a very fair leasing price, the first time out, without all the haggling and hassle that usually leaves me with my stomach in knots and the feeling I've been duped. Instead I felt valued and like the dealership cared enough about keeping me as a returning customer that they didn't have to try and squeeze every last dime out of me. On the day I took delivery, the lease signing process, with Bob Whay, was quick and painless, and although he provided some options for additional warranty add-ons, it was free of the usual hard-sell approach. I also appreciated meeting the owner, Craig Suntrup. I always feel like the owner's presence provides some comfort to the customer that he cares enough to keep an eye on things, and that he cares enough about his customers to actually want to meet them, not just hide behind some executive's office door. On my previous BMW lease, I used BMW of West St. Louis for all my scheduled service and they were awesome. They even offered the option of picking up my car at my office and providing a loaner. All that extra attention to detail and customer care, made it a no-brainer to use them as my service center, and I plan to do the same with this new lease. I look forward to working with Brandon again, when it's time for my next car, and would recommend him to any of my friends.
I do not normally post reviews but I had to for this dealership. I have been searching for my dream car for over a year and have dealt with private sellers, low and high volume dealerships and some of the worst customer service you could possibly imagine. My search included over twelve states and twenty dealerships. I have to be honest, when I reached out to Ziegler my optimism was at an all-time low and I was ready to call it quits. I first made contact with Kyle Nagy from the sales department. Kyle was very prompt in responding and following up to my inquiries. Knowing exactly what I wanted, I made numerous requests and inquiries that most salespeople would have thought of as burdensome. Kyle always delivered and maintained his professionalism even in the most heated of discussions. When I returned to close the deal I noted that even Ziegler’s shuttle driver was a class act who shared a wealth of stories, pictures, and knowledge about cars. The *only* complaint I would have is that I was not informed that BMW ConnectedDrive would be discontinued on my car only a couple of months after my purchase. This rendered most of the safety features useless and absolutely would have been nice to know beforehand. Aside from that, I would recommend this dealership based on their promptness, professionalism, and inspiring inventory.
by GrandMaster Greg Washington from Orland Park, Illinois
November 6, 2018
4.4 (299 reviews)
I like the interaction with everyone I came in contact with at this dealership...
My 2004, 530 has over 200,000 miles and runs great...
It's time for an upgrade:)
This is the place I will shop for that newer vehicle as I have to stay with BMW:)
James was wonderful!
Everyone was very courteous and made sure that I was taken care of in a timely manner.
The only thing that I would comment negatively is that I dropped my car off at 7:45 am and it was ready for pick up till after 5:30.
Team of United BMW is the best in Atlanta!!! (Jim Tomkins,
by AGZIRK777 from DealerRater.com
December 3, 2018
4.5 (369 reviews)
I want to thank Management Team of Profeshionals. Thank you so much for everything you did for our Family! Special thanks to Mr. Jim Tomkins and Victor Sousa for great support with my purchases and high level of professionalism. Thanks to my Salesman Samuel Gonzales for great customer service. Thank you Team of United BMW 🙏🤙👌Mr.Asher....
It is not often that I'm moved to write an on-line review. I reserve those efforts for notably good and bad experiences. In this case, it's the former. I went to United BMW to test drive a 530i - one of four vehicles that I was considering. Knowing no better, I parked at the Pre-owned Car area of the dealership and had the great fortune of meeting Mr. Charles Reed. He asked me what I was looking for and indicated that we would have to travel to the newly-built New Car lot, about 1/2 mile up the road. Charles found a car that matched my stated requirements and off we went. His knowledge of the vehicle, his ability to compare and contrast it with the other vehicles that I was considering, and his general demeanor were exceptional. At no time that I feel that Charles was "selling me a car". In my opinion, he was simply ensuring that I had an excellent experience during my test drive. That type of customer service is note-worthy. I believe that he truly enjoyed telling me about this excellent vehicle as much as I enjoyed test driving it. The positive experience continued when I was introduced to Dimitri Gossieaux. Dimitri asked the right questions, understood my position, made no attempt at any type of pressure (e.g., "what can I do to put you in this car today?" type of crap), and politely, but enthusiastically, told me what steps I would need to take to move forward with a lease. For several good reasons, I leased the vehicle. Lastly, my travel schedule precluded me from picking up the car during normal business hours. I would have to wait two weeks. Charles volunteered to meet me on his own time on a Sunday evening, so that I could begin experiencing my new BMW - that is the definition of above and beyond. If you're in the market for a new (or used) BMW, find Charles and tell him that Steve sent you!
Excellent Online Shopping Experience with Local Pick-up!
by VJ Costanzo from DealerRater.com
November 6, 2018
4.5 (369 reviews)
A+ car buying experience with Che Hall on our CPO 2015 BMW X5 35d M-Sport! Thank you for handling all of my questions and concerns over the phone with understanding and expediency. I liked the way that Che communicated regularly and used video of the vehicle in addition to photoenabling me to really get the information that I wanted. When it came time to take delivery of the X5, I was impressed with the quality, cleanliness and certification of the car -- along with the fulfillment of special request to install a different set of wheels and tires. Special shout out to "BMW Genius" Carllton for picking me up at MARTA after my flight and going through the test drive and delivery experience. There is so much more tech in the car then I even have in my 2007 550is, so that's a really critical part of the process in my opinion! Excellent work United BMW!
Creme de la creme of Sales! My BMW sales person, Alex Tanjga is the best on the planet! His customer service skills are amazing. His communication is clear and concise, devoid of double speak! His moral compass is totally ALIGNED- not a sleeze ball sales person. Hid dedication to the customer is unmatched and refreshing. He is very receptive to "the customer's" wants, needs and goes above and beyond! My interaction with Mr. Tanjga was a pleasant surprise and I highly recommend him.
Characteristics: Kind, honest, sense of humor, Doesn't Sell Dreams and will work "hard" to get the best deal.
Bought a 2014 i3 from another dealer and brought it in for a health check on all systems. Dustin made us feel at home as the service tech completed the multi point inspections. In the end, my i3 got a clean bill of health. I will be back to service my vehicle in the future.
Recently had my 10yr old BMW serviced there and also leased a new one. I can't say enough great things about this dealership! Everyone I dealt with - from the service writers, technicians, service manager, internet sales manager, and client advisor - was awesome! Issue with my older BMW fixed under warranty, and a phenomenal sales experience on the new one. (Particularly Krissy Cone - Internet Manager, and Glenn Falvey - Sales/Client Advisor). Was given a great quote, and treated with a no stress / no pressure attitude the whole time. Highly recommend BMW of Turnersville.
Great service was provided by my service writer Matt Clark, he’s straight forward with his assessments as to what work needs to be done on my vehicle and is reliable with a time as to when to expect to have my car ready.
Do you want to know what is a great service?
Go to LONG BEACH BMW,
Great service ( Scott Zamorano ) the mechanics on the shop are top of the line, i’ve visited the dealer a couple of times, i have no complaint about anything, not even the price, ( sometimes you take your car to “cheap” shops,) but i found out that most of the time it is way more cheaper to take the car to Long Beach BMW, i end up paying way more when i take my car to places where they practice mechanics with it, don’t take the risk, go for the best, LONG BEACH BMW. Thank you guys.
Just bought my dream vehicle from Hamed at Autobahn Gallery. They made the process fun and easy. The personnel are fair and truly class acts. We'll be going back when it's time for our next vehicle! Hamed...thank you!
I brought in my 2014 BMW i3 for an in-warranty service as my dashboard was showing a malfunction with airbag module. I was promptly assisted, given a loaner as the diagnosis and service would take more than a day. I was given updates every day at 5pm on the status. Although the actual service took 4 days, it did not bother me because I had a loaner, and also becoz I was kept updated on the status all throughout. A couple of days after the servicing was over, I got a call from my service advisor (John) asking me how my car was doing. I really appreciate that !
Brandon Casey provided excellent service and even advice for my car which i did not usualy see otherwise at other dealerships. My battery needed replacement but was within warrenty perior. But there was a diagnosis which is required to see if i am eligible for the replacement which itself cost $250. Casey helped me know that i have a very high likelihood of not being eligible for the replacement because my usage was really really low. This helped me save the $250 and also he gave me advice on how to save it next time with a tirckle charger. Appreciate the honesty and wealth of info that was provided to me
I get all my maintenance and service done at this dealership. I live in Milpitas so I can either go to BMW Fremont or Steven's Creek but I chose to go BMW Mountain View. My SA, Branden Casey is extremely knowledge, prompt, and courteous. The two techs, Dan and Greg do great work. I appreciate good communication when it comes to what is being done to my car; Branden, Dan, and Greg are great when it comes to this.
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