Used 2020 BMW 330 for Sale in Springfield, IL

Hi - I had a service appointment on 8/30/16 at 3:30p (Rose was so awesome with setting that up for me) with Andy F. (Shop Foreman). Andy was so amazing - I know how busy he is in the shop but he "took time" with me, test drove my vehicle, pulled a vehicle diagnostic, performed a sensor reset...I was so impressed with his people skills...I will continue to recommend Apple Chevrolet, especially because of the customer service...Please pass this on to the correct department - thanks again for everything! - frank •

Hugh Stinnette was very helpful in my review process for a certified used Lexus. Honest in his description of the car in question. Offered to to pick me up at the airport if I came in town tp look at the car.

So I'd like to start with I know I probably was not the easiest client to deal with at times; but this team of people understood why I was so upset and frankly p*ssed off with the whole situation. They did not give up on my attitude or car. Anyone who purchases a car that is within the power train warranty always wonders why did this person trade in a 'perfectly good car'. Well, there is usually a reason for that. Upon test driving the vehicle and noticing an off noise but being told it was "normal" I rolled the dice that the power train would cover the off engine noise we noticed unless it was in fact supposed to sound that way. Which it wasn't (it does not make the sound from the the test drive since). Sure enough, before the first payment, the engine took a crap and gave me the panic of a lifetime. I had just made this huge purchase and now it will need a new engine? The whole point of purchasing a new or 1 owner car was to have a GOOD RELIABLE VEHICLE that I would not need to worry about for a while. Everyone worries that the larger components could and will fail right out the gate leaving you with a mount of repair bills and a xxx that is now a money pit. I called the dealership and explained what was happening and they were very understanding why I was upset with this. Melinda was able to get me lined out... eventually. It took a new engine and 3 new sensors I believe but she got it done. I did tell Melinda to please do not rush this. It's an engine. I work in service and understand not all your techs and do all your jobs. there's a reason each tech works on what they work on. And I get that. But when we were coming up on the 2 month mark it was getting frustrating. Not to mentino the rental. So I am finally about to come pick the car up. FINALLY. But upon taking delivery of the car, we didn't even make it home before the check engine light comes back. We JUST installed a new engine and a sensor ( sensors are picky and finicky it seems). Took it back immediately ( it was Saturday so I had it back Monday morning). They got me square away with the sensors however I believe Jim (who isn't here anymore to my understanding) was the advisor for that small ticket. This was when i believe we had to get 2 sensors taken care of. Then about 3 weeks later on the freeway all the sudden the transmission felt like it disengaged and a message about putting the car into neutral flashed up with the engine light. I lost it . I cried (we aren't even going to talk about the rental car/The most expensive cup of ranch incident ever -- but I'd be more than happy to hook Lauren and her dept. up with an awesome courtesy vehicle review). Was this ever going to end with this xxxx car? I called you guys up and was about 20 minutes away, upset, late to work at a new job, and pissed. But Lauren had the rental ready to go as this happened en route to work. Melinda was there and ready to run my codes as it appeared pretty serious at first glance. But come to find it was a loose battery terminal. The service department did in fact verify this thoroughly and did NOT charge me for the day of diag ( I did have a little under a full tank when I brought it that morning but was not even worried about that as long as I had the gas to get home and I did). I would absolutely recommend y'all to someone; if they will be treated the same if not better. Thanks everyone for putting up with me. working in service has made me learn a lot but also to expect nothing less than what I would let a customer's purchase roll like.

I bought a used vehicle from Crest. The conditions of sale was somewhat challenging due to the condition of the vehicle. As I understood it, the vehicle was a trade-in that had not gone through the regular service and sale readiness. Tire, rear light and other minor parts had to be replaced, but I had to agree to buy the vehicle before these services were performed. The vehicle couldn't be properly checked out because regular things like remote etc were not working. I agreed to buy the vehicle because I liked the vehicle and trusted Crest's reputation. Things got complicated when some of the important options were not working after the services were completed. The salesman (Jolly) was understanding, but the manager (Steve) didn't want to fix anything else on the vehicle. Luckily, the malfunctioning options only needed proper operation.and adjustments. 2 days after the vehicle was picked up, we noticed that the A/C was not functioning properly. The vehicle was taken back to Crest for diagnosis. A rental vehicle was provided while the vehicle was being serviced. The service department initially requested that I pay $400.00 of the cost of $1,600.00 to get it fixed. They later waived the $400.00 charge. Although I had some problems with the buying experience, the eventual result was positive. The 5* is to show appreciation for the commitment to customer satisfaction.

We have been purchasing vehicles from the Thompson Organization since the mid 80's owning various Toyota, Lexus, and BMW products. Not only are the products top-notch but the sales and service departments are exceptional and are 100% customer oriented. Just purchased a new BMW X5 this week. The sales person, Dave Fagan, was very knowledgeable and courteous and spend a lot of time with us prior to and after the sale. A very pleasant experience overall. Planning to purchase a Toyota 4Runner next week. Trade-in values offered are also very fair.

Our experience with the Thompson BMW dealership has been one of overwhelming positives. From the first visit when we needed emergency repair on our 2011 X3 to the delivery of our brand new 2019 X3 M40i last week, everyone at the dealership has gone out of their way to welcome us and assist us with every aspect of the repair and purchase experience. Absolutely Thompson BMW is the outstanding choice for anyone seeking first class experience. We have had BMW???s for over 30 years. We have never had a dealer as good as Thompson BMW

I just purchased a CPO C400 from Vance Valente at Silver Star Motors. Despite traveling from out of town to NYC for a beautiful and rare sports sedan, his attention to detail made my deal as painless as possible. First, I received a Cars.com alert last Saturday morning, responded, and was called within 10 minutes from Vance's also excellent Internet sales colleague, Alex Puk. I was astonished to learn the car was the color combination I was looking for (black with gray leather), and had just over 12K miles. After a couple of calls and emails between Alex and me, we settled on a price, I made a deposit and received a signed buyers order no more than an hour after our initial contact. From that point, Vance took over, sending me pictures of the car as it arrived off lease and assuring me that it would be cleaned and detailed to perfection. Coming from the Metro DC area, I wasn't familiar with the process of getting from Amtrak to the NYC Subway, so Vance texted me detailed instructions on transiting from Penn Station to the R line (station conveniently located adjacent to the Silver Star showroom). As I was heading north on Amtrak, he emailed me photos of the now pristine detailed car, clearly excited at how nicely it turned out, and double-checked to make sure I knew how to make the Amtrak-Subway transfer. A couple of hours later when I arrived at the showroom, I learned that the photos hardly did my "new" C400 justice. It was perfect inside and out and indistinguishable from a brand new C-class (other than the telltale C400 logo that lets Mercedes-Benz aficionados know it's a 2015). Gary, the delivery consultant, was also a very bright, customer-focused young man, who showed me some of the hidden features of my car that allowed me to enjoy it as soon as I drove off the lot. The Silver Star showrooms (both new and pre-owned) were packed with high end Benzes (S Classes - including a Maybach, an AMG GT, and others), but despite my relatively modest purchase of a three-year old C Class, Vance, Alex, Gary, Frank Galante from Finance and the entire Silver Star team made me feel like I was their only customer. Thanks to Amtrak delays, I was unable to depart with my new car until 7 p.m. When I arrived home, I received an email from Vance hoping I had made the 275 mile drive safely, and another email from Alex indicating that he heard I had arrived and thanking me once again for my business. What more can I say: a great price on a perfect, low mileage C400 from sales and support people who treat the customer like royalty, know their product, and clearly enjoy their work. Coming from 275 miles away, I purchased from Silver Star purely by happenstance due to the Cars.com listing, but Mercedes lover that I am, if I lived in Metro NYC, I have no doubt that I'd be a repeat customer. Thanks once again for a great and rewarding purchase!

First I have to tell you that I this is the best dealership I have ever dealt with from service to buying a new vehicle. Travis Landry in sales worked with me for over a year to help me find the vehicle I wanted. He never gave up, but he never pressured me. He knew I was reluctant to part with my Element. He touched base whenever I came in to have my Element serviced and always let me know he would be there when I was ready. This past Saturday, I was finally ready. My husband and I went in and I drove 4 different vehicles. We needed one we were both comfortable in because I'm 4' 11" and my husband is 6'. I wanted the new safety features. I'm not one to replace my vehicle every couple of years, so I was very careful about making a decision. I kept my Element for 13 years and I still have it. Travis was very patient with me and got me into a new CRV and I love it. He even worked with the service department to get them to remove the console cover because it was uncomfortably in the way for both my husband and myself. Travis is the best! Junior Yogendra was very patient teaching me about all the new electronic and safety features and was never condescending. Dave Prehoda in finance took the time to help me get the financing I wanted and to explain all of the warranty information to me. Overall, it was a great experience. I chose this dealership to buy from because of Travis and because of their great service department. Brian Peters in service has helped me to keep my Element running but never tried to "fix" something that didn't need fixing. They let me know if there is something coming up that needs to be done in the future so I have time to plan for the repair. Melinda Grover has taken the time to talk to me every time I came in and again, she didn't push. (I don't like pushy people and generally will walk away if pushed.) I can't say enough about how much I love this dealership and it's employees. I drive 65 miles one way to go to this dealership over one that is much closer.

Sat, Oct 27, 2:05 PM (8 days ago) to jelmazi, KBrown These comments that I reply to Kris Brown on 10/27/18. I have never see any dealer service manager like you failing to perform the job on my 2017 Acura RDX. You inspected the damages and You said to me don't worry, you will take care of the damage. Do yo remember that on the day that I drop off my car? One week latter, you call me to pickup my car and I notice one spot that near the rear license plate was not repair and you said, you will talk to the body shop and Progressive Insurance adjuster. Then on 10/16/18 you told me the Progressive Insurance will not pay for that one spot if repair. You told me to contact Progressive Insurance adjuster myself. it is not my responsible to contact Progressive Insurance adjuster after the parcel of repair. Its you and your dealer responsible for that. I am very disappointing with your Acura of Milford service dealer at this point.

So I purchased this 2016 Honda in April 2017, used...get a clean CarFax report at that time. Fast forward to now, and I really want to get a larger SUV again...preferably a Subaru Crostrek. So I pulled the most recent CarFax on my HRV only to find out that it had been in a front end collision and repaired 3 weeks prior to my purchase....I came in to Greenway, presented these facts to the used car manager, who was shocked AND agreed to give me full trade in value if I would come back and trade with them....reduced value was $2500 less. However they did not have a Crosstrek but did peespent to me some other options...ending up with an ultra clean 2017 Mazda CX-5 .... Teeko helped on the sales side and the used car manager found that the customer that traded the Honda in 2017 intentionally traded before the accident was reported to CarFax....the fact they took full responsibility speaks loudly of Greenway's commitment to do the right thing and take care of their customer! THANK YOU!

I was originally looking at a 2011 chevy malibu that I had seen on the website. Our budget was between 250 and 350 a month. Jordan had asked us to consider a 2016 malibu as it would be better financially. The final number was 391/month so it was above the given budget but hopefully will work out in our favor. It was a VERY quick process, almost too quick as I feel some things weren't explained (like the warranties or gap insurance) very well if at all especially for this being my first time leasing a car. I felt very anxious not knowing what I was doing or what I was getting into until everything seemed to settle in place & work itself out. I'm happy with how everything turned out & I think I got a great car for a good price for what it's worth.

I was shopping for a new M4 and met Frank Randolfi at Melbourne BMW. His product knowledge, his attention to my needs and the delivery of my perfect vehicle as well as the sale price of my car all made for a fantastic buying experience at the dealership. I most enthusiastically recommend Frank and the dealership for anyone wishing to buy the ultimate driving machine.

This was a great experience for me, Finally being able to buy my dream car, a BMW 5 Series! Justin was great, he's every knowledgeable and he tells it like it is. I enjoyed the fact that I wasn't being pressured into buying a car like some other places. It was a every easy going experience, and I would highly recommend Justin Moniz to anyone looking to buy a new BMW. Thanks again and I look forward to future buys!

"You have a problem." These were the words I heard on the phone prior to walking into the dealership doors at Russell Westbrook Chrysler Dodge Jeep Ram. That person who told me that was my own Mother. This was potentially my fourth car purchase in less than 14 months. So ya I have a problem, so what?!?! I went to another dealer this past weekend, for the same vehicle, 2017 Ram Rebel Black on Black with Alpine Sound system. That dealership had me in their showroom for 4.5 hours and to no avail, no deal. Not their fault a complication with my setup. I live in L.A. and didn't want to drive back to another county to grab the car. Traffic in LA is bad. So I figured I'd try to give these guys owned by the Famous Basketball player a shot. I walk-in after setting an appointment. Told them my price and Amir kept it real and told me that he would make the deal happen for me. Four (4) minutes later BOOM! We shook. Even after some things came up with the financing and an address switch, the process with easy smooth and stress free. EVERYONE that wants to buy a MOPAR product needs to come here. Don't bother elsewhere. These guys are fantastic. All of them. Mirna in Finance was especially patient and great to speak to during our time together. Sergio was easy to work with, and extremely informed walking me through all of the great features on the car. And Amir...what can I say. He and I will do lunch in the future. At least one or twice a year. I can feel it. Thanks All for the Assistance. Hoping that new 2018 Wrangler is great so I can come work with you all again. - B

Great service, I would recommend this dealership too all my family and friends. The choice of different type of models and colors of cars is awesome. I went up there wanting one thing and could make my mind up. I didn't ask to many questions, cause I didn't want to be talked into something I didn't want. But with my observation I changed my mind. I'm for sure going back to get what I want. Great experience in all !!

From a person who has an adverse reaction to car shopping. It was a smart smooth professional transaction from the Initial email contact exchange with great follow up to setting up an appointment for a test drive, meeting us at the dealership, being 100% available on short notice on a Sunday. This is our third BMW. The last one was purchased at this dealership as well. We have never had a bad experience at BMW Northwest. And the sales staff have been there for a long time not a lot of turnover which speaks volumes about the leader ship and the owners of this dealership. No nonsense no BS, no pressure. We fully intend to purchase our next vehicle at the dealership. I would highly recommend Mark Rauschert. BMW northwest customer service were given Nordstroms a run for their money. Too bad they don’t sell luxury shoes and handbags.