Very positive experience - friendly, respectful, organized
December 3, 2018
I found Westlake after searching for a BMW X5 through USAA. Chad Cyrus immediately reached out to me with choices that met my requirement. Although I didn't immediately return his call or email, Chad would follow up periodically in a timely and respectful manner that wasn't pushy. Once I had narrowed down my search to a more specific price range and vehicle package, I responded to Chad with my wishlist and price range. Chad immediately provided me with various options that worked for me. Chad was a pleasure to work with and answered all of my questions and was very courteous and respectful during all correspondence either through emails or phone calls. Chad also made himself available at all hours and would respond regardless of time of day, whether he was at the dealership or off work. Once we got close on the deal, Chad brought in Bob Strecker (manager) to answer a few specific questions I had in regards to pricing, which I greatly appreciated. Instead of feeding me with guesses, he brought in Bob who was able to answer all of my questions and a provide additional color on same. Once I decided to move forward and purchase my car at Westlake, I simply sent Chad a text and said that I would be there in a little over 2 hours (drove from Pittsburgh). When I arrived, the car was detailed and waiting for me. As expected, the dealership is quite large. Regardless, I had no problems finding Chad who, without ever meeting me in person, greeted me shortly after walking through the door. After introducing myself to Chad, Bob Strecker came over and quickly introduced himself as well. From there the process was streamline: spoke about some high-level items with Chad, went out to see the car, and then met Nez Faraj (BMW genius) to review all of the car's features. During the tutorial process with Nez, I noticed a small dent and scratch on the rear bumper and right wheel well (it should be noted that the car was a retired service vehicle). Immediately, Nez notified Chad, who notified Carl Whelpley, the Service Manager. All immediately apologized for the oversight and Carl set up arrangements for the pieces to be replaced by a BMW dealer near my home. Once this small issue was ironed out and Nez finished his tutorial, I completed the sale process with Mike Niedzwiecki. Much like my previous encounters with staff members, Mike was equally courteous and respectful. Mike, didn't try to sell me on items I didn't want and clearly explained all of the paperwork in a clear, concise and easy to understand manner. Although it was a busy day (probably a typical Saturday) and despite the fact there was a decent amount of paperwork, due to the transaction involving a trade-in and purchase, Mike got me in and out of his office in less than 30 minutes. From that point, Chad had already put the plate on my new car, gave me the keys and it was time to return home to the Burgh (happy).