very testingly good. it found it interesting how they did...
by Manojshara from DealerRater.com
September 26, 2018
very testingly good. it found it interesting how they did what they did. very personable, good knowledge and over all really wonderful to deal with. Wish there were more care parts for me to choose from so I could customize my ride and get personalized service. for future reference I would love some bucket seats to be there
Allison was super helpful, enthusiastic, and it doesn't hurt that she's an avid MINI lover/owner as well! Rob in the finance department was also quite informative, and answered all of my questions in full detail. Overall, this was an awesome car-buying experience! I didn't feel pressured into buying, and I drove away VERY happily in the exact MINI I wanted!
The buying experience was OK, at the time I bought my vehicle I was also shopping with another dealership. I chose SA BMW because I feel like they gave me a better deal. My problem with the process is that my vehicle was missing equiptment that was promised with the vehicle: floor matts cigarette lighters, an extra key and a tow plug that was missing from the bumper. I was promised these items and I was told that I would have these items in about a week. I have attempted to contact the salesperson Kirk at least twice a day and left messages, each time I call he doesn't answer his cell phone nor does he return my phone calls. I was skeptical about leaving the dealership without having everything that goes with a Certified Preowned Vehicle. Before I bought the vehicle I was getting calls for employees and the salesman Kirk 4-5 times a day. My advice to anyone in the market for a vehicle make sure you have everything that goes with the vehicle before you leave the property. Because once they have your money the level of concern for the customer will no longer exist.
Blake McCafferty provided the definition of exemplary service. He was extremely prompt, courteous, and transparent throughout the entire process of identifying and negotiating a final deal for a car I've been waiting to purchase for over a year. I would highly recommend Hiley Acura, and especially Blake, when purchasing a new Acura. If you are even remotely close to the MetroPlex area and are interested in an Acura, do yourself a favor, and reach out to Blake!
Leo Guzman is the best! He goes above and beyond, working tirelessly for all of his customers. I have never worked with a dealer that was more down to earth and cares so much about making the customer happy. Thank you Leo!
I have bought many cars over the years and have been a loyal Lexus owner. I was disappointed in the newest design of the Lexus fleet, so felt the need to look around. I had stopped into your dealership a number of years ago and had worked with Tom Brandt. Although, I opted to return to Lexus, Tom had left a favorable impression and I had saved his contact info on my phone. So I looked him up. Tim was very professional. His approach was laid back, no pressure whatsoever and his enthusiasm for BMW was infectious. We took a short test drive in an executive driven 530. I loved the car and came back to buy it a couple of days later. Jori was terrific as well and I was in a hurry. She got me out of there in no time. I came back a week later to learn the ins and outs of the car. I hated to leave Bredemann. I only hope the rest of my experience at your dealership will match my buying experience.
Very comfortable car buying process. More auto sales staff should adopt their no pressure approach to selling cars. They let the cars sell themselves. Marlon was great. He promptly returned calls with informed answers and helped secure competitive financing rates.
He also had no problem assisting with having the car transported for a third-party inspection. I would not hesitate recommending them.
Marlon was fantastic to work with! He made the process of purchasing a pre-owned vehicle quick and painless. He gave me a great price for my trade, and he maintained clear and consistent communication throughout the sale. Thank you!!
Maria provided excellent customer service! She demonstrated and extraordinary ability to understand my needs without being ever making me feel pressured. She is very knowledgeable and extremely quick! She was extremely patient and helpful, and despite having to stay past showroom hours, made sure that the car was in perfect condition before I left. It was a pleasure working with Maria, I highly recommend her!
This is my second vehicle from BMW North Haven. My second purchase was more enjoyable than my first! I truly believe the service my client advisor Basel provides is impeccable and worth experiencing. Thank you Basel for another awesome experience and my new Ultimate Driving Machine!!
We deal with Josh Carvalho, the service manager and Bryan Wells, the service adviser. They both go out of their way to work with us in getting our fleet of Volvos in for service in a timely fashion when issues crop up.
Looking at lease renewal - great employees! Always informative, helpful and honest. I enjoy this dealership and the informed employees as they seem sincer to address my needs.
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