Buying a car from them was quite smooth. They had many variations of the model I was looking for and were quite willing to show me every one they had in stock. They had posted sale prices online for some of the cars they had in stock but discounted others which were advertised at a higher price. Negotiations for the price were fairly quick. When signing the paperwork, there was the typical sales speech to sell me additional services but when I said I was not interested the sales talk stopped.
I had bought a different BMW from another dealer 5 years earlier. That dealer's service department gave me quite poor service. I often had to take my car back to them right after they serviced it. I checked online reviews and found Stevens Creek BMW seemed to have the best reputation. I had bought parts from the Stevens Creek BMW parts department and was quite satisfied with the experience.
I was seriously considering switching from BMW to Mercedes Benz but my experience with and the reputation of Stevens Creek BMW were enough keep me interested in a new BMW even though I have had excellent service provided for my old Mercedes by a nearby dealer.
Found the car we liked. Did not get good trade-in value for my car.
by Love BMW’s! from Sacramento, California
March 13, 2018
This car is my dream car! It is the most comfortable car I’ve owned! It has LOTS of room and is so sporty and stylish! I get sooo many compliments every day. Many ppl ask questions about it and are interested in getting one like this. I never knew I could fall in love with a car! Very low miles and excellent brand new condition.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
I had a factory safety recall to fix. I had no problem getting the appointment as per my schedule. It was fixed as promised (time required). The dealer provided a shuttle to drop me at my home.
QUICK AND FUNCTIONAL
by Angel from Plainfield IL
October 21, 2015
This car is fantastic. It literally has everything, style, function and remarkable performance. The only thing I would change is to upgrade the sound system. The stock one is ok but being a huge audiophile I really want to be immersed in the soundsystem rather than have to crank up the volume. The performance blows me away. The Sport Plus setting makes this vehicle almost a race car. It is fast and the economy setting gets me great mileage on my way to and from work.
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